Moss Motors BMW

Michelle was awesome! Couldn’t have had a better experience! Made the whole process super easy! Couldn’t have had a better experience! Made the whole process super easy! More

Michelle is fabulous to work with. This is my second purchase with her and both have been amazing experiences. She has helped me choose the perfect car each time. 10/10 recommend! This is my second purchase with her and both have been amazing experiences. She has helped me choose the perfect car each time. 10/10 recommend! More

First time BMW owner. Very happy with experience and purchase. Michelle, my sales person was awesome! Thank you! Very happy with experience and purchase. Michelle, my sales person was awesome! Thank you! More

We recently leased our fifth BMW from Moss. We have been clients of Michelle from the very beginning. She has personally gone above and beyond every time to make our experience one that keeps us coming back clients of Michelle from the very beginning. She has personally gone above and beyond every time to make our experience one that keeps us coming back! She is so personable , professional, and easy to deal with! Each transition from one car to the next has been a stress free and exciting experience! Thank you, Michelle!! More

Great overall experience, service and knowledge of inventory ! Will be a returning customer and send family/friends in the future! inventory ! Will be a returning customer and send family/friends in the future! More

Thank you Michelle for making the process of purchasing my new X1 so wonderful. I love it!! my new X1 so wonderful. I love it!! More

Great saleswoman! Michelle Newland provided excellent guidance with the buying process. Her knowledge helped me choose my perfect car. She made everything super easy AND fun. I LOVE my X3 (her name is guidance with the buying process. Her knowledge helped me choose my perfect car. She made everything super easy AND fun. I LOVE my X3 (her name is Belle) and I LOVE everything about the buying process at Moss Motors. More

This is our third BMW through Moss Motors,I must This is our third BMW through Moss Motors, I must honestly say, the one main reason we’re return customers is because of Michelle Newland! She is han This is our third BMW through Moss Motors, I must honestly say, the one main reason we’re return customers is because of Michelle Newland! She is hands down the best! Not o just during a sale, but through out the years as well, If We ever have any questions or concerns about our vehicle. most importantly she knows her facts on bmws!! More

ON 03/30/2021 MY CAR WAS INVOLVED IN AN ACCIDENT WHICH LEAD MY CAR TO BE TOWED AWAY TO THE BODY SHOP 1ST BECAUSE MOSS BMW IN LAFAYETTE LA SERVICE NEEDED MORE TIME TO GET IN. ADVISOR DOUGLAS BOUTTE WORST M LEAD MY CAR TO BE TOWED AWAY TO THE BODY SHOP 1ST BECAUSE MOSS BMW IN LAFAYETTE LA SERVICE NEEDED MORE TIME TO GET IN. ADVISOR DOUGLAS BOUTTE WORST MAN EVER, NO UNDERSTANDING AND FALSELY TOLD ME LIES AFTER MY CAR STILL HASN'T BEEN FIXED. KEPT MY CAR OVER 30 DAYS NO COMMUNICATIONS, AFTER SPEAKING WITH MANY DIFFERENT CO-WORKERS WHO UNDERSTOOD BUT YET STILL DEALING WITH DOUG, SMH THEN CHARGES ME $2539.28 CLAIMING MAINTENANCE WORK, MORE LIES BECAUSE IT WAS FROM CAR ACCIDENT WHICH HE NOW STATES WE NEVER TOLD HIM THE CAR WAS IN, HALF xxx FIXED MY CAR . WE PICK UP AND PARK IT I WORKED AND TRAVEL COME HOME TO A FLAT TIRE AND SAME DAMAGE RIM THAT WAS NEVER REPLACED. CALL ,CALLED AND CALL, HE LEAVES A MESSAGES AFTER HOURS STATING WHAT DO I WANT ,..... A NEW RIM & TIRE .... HOW MUCH LONGER WILL IT TAKE AND YET HE HANG UP ON ME ... I'VE CALLED BACK LEFT MESSAGE FOR SUPERVISOR STILL WAITING ON THAT CALL. FIX MY CAR SO I CAN LEAVE AND NEVER RETURN TO THIS COMPANY FOR SERVICES OR SALES..... SO DISRESPECTFUL, AND RUDE AND EXPECT YOU NOT TO GET UPSET.... CALL THE ATTORNEY - FIX AND GIVE ME MY CAR.... WAITING FOR PAYMENT WHEN YOU DIDN'T DO THE JOB.....PAYMENT WILL BE MADE WHEN SERVICES IS DONE AND NEVER RETURNING AGAIN. KEVIN & AMANDA GREAT FOLKS TO SPEAK TOO. DOUGLAS BOUTTE- LIER AND HOLDS YOUR CAR FOR ADS SERVICES WITH NO SERVICES .... STARTING TO FEEL HIM BEING RACIST.... YES US TOO CAN AFFORD BMW'S... More

This is my 3rd purchase from this dealer and fantastic sales rep, Michelle! I’m definitely a fan! sales rep, Michelle! I’m definitely a fan! More