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Mossy Ford

San Diego, CA

4.8
418 Reviews

4570 Mission Bay Dr

San Diego, CA

92109

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Showing 418 reviews

July 04, 2023

Called ahead to see if the part for my 2015 F150 was available. It was and Mossy Ford provided the new key FOB and programmed it in less than an hour. More

by mwelch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Rogers
Jul 05, 2023 -

Mossy Ford responded

Thank you for taking a minute to share your positive experience. We understand your time is valuable and do our best to get you in and out as quickly as possible. We value your business and are here for anything further you may need. Happy driving! Gina Gonzalez Director, Customer Relations

June 30, 2023

Dealer made a deal they could not support and then tried to raise the price . sales mangers as well as salesman do not know about customer service. Kind of sad that I was treated the way I was after readi More

by Ordie
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Johnathan Powell, Ryan Martinez
Jul 05, 2023 -

Mossy Ford responded

Thank you for taking the time to provide feedback regarding your experience at Mossy Ford. We appreciate customers like you who help us improve our services. We apologize if you had a negative experience, providing a positive customer experience is extremely important to us. We would be more than willing to address any concerns or issues you may have encountered during your visit. Please feel free to reach out to me directly at (858) 581-7946. Thank you again for your time and we hope to have the chance to serve you better in the future. Best regards, Gina Gonzalez Director, Customer Relations

June 28, 2023

I was very satisfied with my service from Mossy Ford. The staff was very knowledgeable and nice. More

by Leanneardilla65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Jun 28, 2023 -

Mossy Ford responded

Thank you so much for taking a minute to share your positive experience. I am happy to hear that our team took great care of you and your vehicle. We value your business and appreciate you choosing Mossy! Happy Driving! Gina Gonzalez Director, Customer Relations

June 25, 2023

Everyone was very friendly and helpful. The work was done in a timely manner. When I picked my Edge up they explained everything to me and then asked if I had any questions. They kept my ca More

by Rosemary
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robert,Ryan
Jun 26, 2023 -

Mossy Ford responded

Thank you Rosemary for sharing your great service experience. We value your business and appreciate you choosing Mossy! Happy driving! Gina Gonzalez Director, Customer Relations

June 10, 2023

Great customer service. Good experience for my truck service. Did not get rushed and explained service in detail. More

by Elo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Jun 12, 2023 -

Mossy Ford responded

Thank you for your 5 star review. We value your business and appreciate you choosing Mossy. Regards, Gina Gonzalez Director, Customer Relations

June 09, 2023

Very attentive staff that thoroughly explains what you need to get your vehicle in tip top shape. More

by aantiquera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie/Robert
Jun 12, 2023 -

Mossy Ford responded

Thank you for your 5 star review. We value your business and appreciate you choosing Mossy. Happy driving, Gina Gonzalez Director, Customer Relations

June 04, 2023

I had a flat tire on my new Explorer ST , I called and they arranged for me to bring the tire it in the next day to check if it could be fixed. Robbie was very helpful and was apleasure to deal with. The More

by rnjones56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie
Jun 05, 2023 -

Mossy Ford responded

I am so happy to hear that we were able to fit you in and resolve the issue. You and your cars safety is top priority for us. We value your business and appreciate you choosing Mossy. Enjoy the Grand Canyon! Safe travels! Gina Gonzalez Director, Customer Relations

June 02, 2023

Excellent service on Ford Escape recall. On addition, after I told Tiffany that I was going on a long road trip, she went entire vehicle to mske sure that I'm road safe. Thank you More

by sjp_1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
Jun 05, 2023 -

Mossy Ford responded

I am so happy to hear that Tiffany took great care of you. You and your cars safety is top priority for us. We value your business and appreciate you choosing Mossy. Safe travels! Gina Gonzalez Director, Customer Relations

June 01, 2023

Connor Mcclellan is the BEST car dealer! This car purchase was my first car purchase and I am so thankful that Connor became my car dealer. He is professional, courteous, friendly and absolu More

by Kasha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connor Mcclellan, Caleb Knaggs
Jun 05, 2023 -

Mossy Ford responded

I am so happy to hear that Connor and our team took great care of you. We know you will love your new MachE for years to come.. We value your business and appreciate you choosing Mossy! Best Regards, Gina Gonzalez Director, Customer Relations

May 31, 2023

They were super friendly, quick, efficient and informative. Ryan P was a pleasure to work with. Got me in and out quickly on a day of appt. More

by Brittany P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pearson
May 31, 2023 -

Mossy Ford responded

Thank you Brittany for sharing your experience with Ryan and our team. We understand your time is valuable and do our best to expedite the process as quickly as possible. We value your business and thank you for choosing Mossy! Happy driving! Gina Gonzalez Director, Customer Relations

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