Mossy Honda Lemon Grove

don't waste your time there !! rude sales people and managers, they play games, and it was a waste of over 2 hours !! they think customers are ignorant and are treated as such rude sales people and managers, they play games, and it was a waste of over 2 hours !! they think customers are ignorant and are treated as such More

Awesome car buying experience This was my first brand new car that I purchased and Fernando was very helpful and ensured that the process was easy, fast and hassle-free. Plus I was This was my first brand new car that I purchased and Fernando was very helpful and ensured that the process was easy, fast and hassle-free. Plus I was able to save money since I found them through Truecar. Definitely would recommend Mossy Honda Lemon Grove! More

great customer service Mostafa was super helpful. We told him what we wanted and we got exactly that. He was very friendly, entertained the kids when they were being fussy Mostafa was super helpful. We told him what we wanted and we got exactly that. He was very friendly, entertained the kids when they were being fussy and went out of him way to make sure we left satisfied. Carlos helped us with financing and found us to walk away with a trade in and no money down to walk out the door with our desired monthly payment. Really good experience, I'll definitely come back to this location and highly recommend them to anyone looking for a hassle free car buying experience More

Horrible experience Let me start off by saying that my salesman was very knowledgeable about the car I test drove, and I believe he approached the potential sale appropri Let me start off by saying that my salesman was very knowledgeable about the car I test drove, and I believe he approached the potential sale appropriately by asking if he could run my credit first. Knowing that I was a well-qualified buyer, I agreed. We noticed that most cars had a rock-bottom rate of 0.9% and he agreed to ask if that was available for the Honda Fit EX-L w/Navi I was interested in. I handed my salesman my current Kelly Blue Book trade-in print out (2008 Toyota Tacoma Double Cab Sport SR5 valued at $16,700+). I also handed him a print out of all service records, an email quote from Fuller Honda, and my bank's current 48 month auto loan rate (1.49%). I had with me all keys, fobs and car title. Needless to say, I was ready and eager to buy. Before going to consult with someone, my salesman asked, "What can we do to have you drive out of here with this car." I responded, "Give me your best rate, if possible 0.9%, match the email quote from Fuller Honda, and give me what KBB is stating my car is worth." He took my paperwork and went to consult with someone. Minutes later he returned stating that 0.9% wasn't possible. I was ok with that; I would just go with my bank. He left again and returned with an offer. They had valued my trade-in at around $13,000, and printed a payment schedule that included down payments of 2, 3, and $4,000. I was incensed! Anyone with a reasonable amount of intelligence could see that they'd undervalued my vehicle by $3,000+ and were now wanting me to put a down payment on top of that?! It was insulting to say the least. I kept my composure and told my salesman that this isn't something I wanted to proceed with. I asked if he could return my paperwork. He left again to retrieve my items. All of the sudden another gentleman appeared and introduced himself. He said he wanted to take another look at the truck to see if he could give me a better price. I told him that I just wanted my paperwork back. A minute later another gentleman walked up and said he wanted to buy my car, and that even if I don't buy from them he'd still like to take it off my hands since it was in such great shape. I told him that all I want is my paperwork. He complied, and I left. My salesman was M.I.A. at this point. So, I ask you, if my trade in was valued at a low $13,000, why in the world would they want to check it again to see if they could raise the value? Why would they want to buy it from me if they valued it less than KBB's trade-in range for "fair" condition? Why? Because it was in great condition. Great enough condition that my salesman asked if anyone had ever sat in the back seat. Mechanically in great condition since every 5,000 mile service was done and documented. The body? Pretty much flawless. I took care of my truck. You see, people like myself take care of their cars because we know that one day we'd like to get top dollar for what we worked hard to maintain. People like myself do their homework, keep records, and shop smart to get what we feel we have coming to us: A FAIR DEAL. Sadly, their employees decided to treat me like a desperate shopper who just needed a car. Like I told their employees, I'm a patient man and I'm willing to wait for what I feel I deserve even if it means selling my truck privately. Sadly, they couldn't see beyond their desire to add another sale at the customer's expense. Im curious how many have had this experience and have walked out? How many sales have walked out the door because they were met with outlandish offers that insult their intelligence? I venture to say many. More

Great experience I just bought a Civic From Kevin and he was awesome I will definitely recommend this dealership to all my friends and my family thank you Mossy Honda I just bought a Civic From Kevin and he was awesome I will definitely recommend this dealership to all my friends and my family thank you Mossy Honda More

care and graceful Was the frist time buying a car without the stress when I thought I was I realized I was ok and it was a pleasant experience thanks to Fernando Mart Was the frist time buying a car without the stress when I thought I was I realized I was ok and it was a pleasant experience thanks to Fernando Martinez he was great did everything to make the process as comfortable and pleasant everything very smooth experience. Thank you again Fernando Martinez at Mossy Honda Lemon Grove. Very grateful, Clessa & Lewis More

Horrible experience I purchase a used car for 24,000.00. I gave a trade in (8,000) plus a 10,000.00 down. Since it was a used car it had some dents & dings. The day of th I purchase a used car for 24,000.00. I gave a trade in (8,000) plus a 10,000.00 down. Since it was a used car it had some dents & dings. The day of the deal we dealt with 2 managers first one said he was going to replace the door molding the second said he was approving fix the dents. On the iou it only said see Marcello, no details about the work approved. A week later I brought it back for repair, 5 days later I picked it up and it only been touched up and nothing was replaced. We asked to speak to the manager and after he went back on his word he gave us two options, either take the truck as is or I can give you your car trade in and money back. I said okay give me my car trade in and money back . They had sold my trade in the next day we trade it in, So they took 3 days to give me my money back. After everything they put me through they try to offer to fix the problem and then try to get me in a new truck but after an experience like that who would want to buy a car from them after all?. That was the worst experience I've ever had with a dealership. Would not recommend it. More

We drove back to this dealership because a salesman with whom we had negotiated earlier called us back and agreed to a price. After a one hour drive and a one hour wait, they tried to sell us the car for $2 whom we had negotiated earlier called us back and agreed to a price. After a one hour drive and a one hour wait, they tried to sell us the car for $2500 above the agreed upon price. We came here with the understanding that a deal was already made, not to bother with more negotiating. To make things worse, instead of apologizing, they called us rude after we explained to them that we had already agreed to a lower price. In short, this dealership made us a disingenuous offer, wasted 3 hours of our time, and insulted us. We would advise that potential car buyers avoid this dealership. More