Mossy Nissan Poway

Fraudulent My wife's car was totaled so we had to replace it. We stopped by Mossy Nissan Poway to do some test driving. At the time we were not sure how much we My wife's car was totaled so we had to replace it. We stopped by Mossy Nissan Poway to do some test driving. At the time we were not sure how much we qualified for through California Coast Credit Union because we financed with them before and were very happy. Upon discussion of this with the salesman he stated that Cal Coast was one of their preferred lenders. So considering that we decided to run the numbers through them. THE FACT THAT THEY COULD FINANCE THROUGH CALIFORNIA COAST WAS THE ONLY REASON WE BOUGHT THE CAR THAT DAY. After discussing this point with the salesman and the manager THEY SOLD THE LOAN TO WELLS FARGO. After finding this out too late for them to fix it, I guess they already got payed that nice sum of money from Wells Fargo, I talked to California Coast and found out that Wells Fargo pays a lot more for the loans than they do. I then tried to get another key made, since our car only came with one and a new one was $200. I figured it was the least they could do since they promised one thing then did another so they could make more money. But that took about 2 weeks with the manager blowing me off saying he would see what he could do and he would call me back and never would. Eventually I went above his head to try and get the second key free and that guy xx'd me like non-other. When I explained the situation he told me, without knowing my wife's credit score, that she did not qualify for California Coast. He then pulled up a PDF on his computer, which is the equivalent of pulling a piece of paper out of his pocket, and pointed to the 500 - 600 credit score are that showed the interest rate we got and said that that is where she qualified. My wife's credit score is around 750. In the end he finally gave me a key which should have been with the car in the first place. Despite how terrible, shady, and manipulative the salesmen were I would still recommend it because Nissan makes a good car and we were happy with the price. So there are great deals just go prepared and make sure you get what you want. More

Went in for a 52,500 mile inspection, meaning basic oil change, tire rotation, 30 point inspection. Service was quick, about 1.5hrs as expected. Upon arrival to pick up my truck. I noticed some new scratch change, tire rotation, 30 point inspection. Service was quick, about 1.5hrs as expected. Upon arrival to pick up my truck. I noticed some new scratches, 3 to be exact above my tire around the wheel base. I love my truck, I've had it only a month and a half and wash it, clean the tires and clean in the inside once a week. Two days prior to be exact I did just that. These scratches must have been done when rotating my tires. I informed the service clerk, she was doubtful it was their doing but did the right thing by taking my truck back to detail and having the scratches buffed out. When the truck came back I was actually impressed how well the buffing did, still upset though for the scratches in general. Once my truck arrived back to me again I then noticed my center cap on the rear tires rim was missing. I brought this to their attention and went back into the garage and possibly back into detail and "looked" for it. Came back and said nothing. The female clerk(forgot her name) insisted I came with it missing, then brought her manager into the discussion and he immediately refuted what I said, basically calling me a liar and insisted that my truck arrived like that. This is a complete fabrication, this missing center cap is noticeable from 50ft away, I would have noticed it walking to my truck in the morning getting into it. It's that noticeable because my rims are the first thing that stands out on my truck, they are 22's. I was getting nowhere with the staff and they started to become very assertive and rude where I had no choice to leave, they clearly didn't care. After I got home, I called the GM(General Manager) and of course he didn't answer so I left a message. I have not received any phone calls back from him and I find this to be very poor customer service on his part. More

It's a great choice to purchase a great car. I had a very good time buying my brand new 2013 Nissan Altima here in Poway good time buying my brand new 2013 Nissan Altima here in Poway More

I bought my 2008 Nissan Rogue in 2010 and I am absolutely inlove with it. Everytime I bring her in the service department is extrememly helpful and always very polite. Travis Winn- one of the technicians t inlove with it. Everytime I bring her in the service department is extrememly helpful and always very polite. Travis Winn- one of the technicians there went over and beyond and found out what was wrong with my car when three other places told me that could not find the source of the noise. I feel very confident with my car in the hands of the service department at Mossy Nissan in Poway. Thank you guys! More

The dealershiP as a whole is great they really cared about what I needed as an expecting mother regarding safety and finances. They helped me stay within my budget and made sure I was confortable about what I needed as an expecting mother regarding safety and finances. They helped me stay within my budget and made sure I was confortable More

I was looking to buy a certified used Nissan. I saw the car I wanted on Mossy Poway's website and stopped by to look at it. From the moment I arrived, the staff was friendly and helpful. They spent quite a car I wanted on Mossy Poway's website and stopped by to look at it. From the moment I arrived, the staff was friendly and helpful. They spent quite a bit of extra time helping me get the deal I needed in order to purchase the car. I have never been more pleased with a car buying experience. Thanks guys! More

I work in the VIP Costumer Service Department. Sincerely Mr. James Smaller went more than any seller will do, VIP service. I am very surprise the kind of service he offered me since the first call, to the e Mr. James Smaller went more than any seller will do, VIP service. I am very surprise the kind of service he offered me since the first call, to the end of the deal. Very Professional and communicative, since the first call he gave me, he offered me an awesome deal, and offered me different options, at the end he found the car that I wanted, exactly the way I asked him to, and he found it for me, very impressed, ++ great seller. Highly recommended. More

I had a good experience in buying my new car. Staff are very knowledgeable of the car I purchased. Staff are not only friendly but also courteous and professional. very knowledgeable of the car I purchased. Staff are not only friendly but also courteous and professional. More

Joe and the whole team at Mossy Nissan Poway are happy to help. They do not pressure you and do everything they can to make your experience a pleasant one. help. They do not pressure you and do everything they can to make your experience a pleasant one. More

Mr. K. AhQuin was a professional Internet Sales Consultant which I appreciated. My 1st impression of Kawika, I want to do business with him because I trust him. He's professionalism in customer Consultant which I appreciated. My 1st impression of Kawika, I want to do business with him because I trust him. He's professionalism in customer service and knowledge of vehicle made the purchase of my new 2012 Murano successful. More