Mossy Toyota

We had spoken with Nick over the phone what kind of car we wanted. He got us exactly what we had expected and he took me home in the new car. I was worried I would get lost in San Diego at night My son we wanted. He got us exactly what we had expected and he took me home in the new car. I was worried I would get lost in San Diego at night My son took him back to the dealership after Nick delivered me safe and sound in Escondido. More

This review is specific to Larry Paris, the salesperson with whom I dealt. Larry was exceptionally patient and accommodating in facilitating an overall positive experience in purchasing a certified used t with whom I dealt. Larry was exceptionally patient and accommodating in facilitating an overall positive experience in purchasing a certified used toyota. I have no complaints with Larry Paris or the manner in which he conducted business. However, I was very disappointed in Mossy Toyota's policy on purchasing an alarm system with used vehicles. This dealer uses a policy of not including even a basic alarm system with their entire fleet of used vehicles. For a substantial additional cost an alarm can be purchased. However, such a basic feature SHOULD be included and a "nickel & dime" feeling is felt for such standard option. The dealer allows the customer the option not purchase "their" alarm system and install an aftermarket alarm but this will invalidate the extended warranty if installed. Thus one is essentially coerced into purchasing the dealer's alarm system in order for all electrical components in the car to be safely covered under warranty. Very disappointed that the dealer would "force" a customer to dish out an extra couple hundred dollars when one is already purchasing a $20,000+ vehicle. More

Larry Paris is an awesome professional. He understands what it means to represent the finest car company in the world. He guided me through buying a new Prius with kindness, intelligence, knowledge of the what it means to represent the finest car company in the world. He guided me through buying a new Prius with kindness, intelligence, knowledge of the product, and when the problems with brakes came to the surface, he explained the issues clearly and with complete candor. These are marks of a man who believes in his product. On the other hand, there is a horribly pushy sales manager at Mossy named "JR". He stole my keys, tried to pressure me into making decisions before I was ready, used the transparent tricks that car dealers get bad reputations over, and acted far more like a used car salesman rather than a representative of Toyota. He completely lacks class and has no idea that Toyotas sell themselves. He was nothing short of sleazy. I drove into the dealership in an Avolon (my trade in) and they knew I had owned only Toyotas starting with my Tercel in 1981. How could he even think for a moment that I was a risky sale? He needs serious communication training. If it hadn't been for Larry Paris stepping in, and Larry's knowledge, sophistication, and undertanding, I would have gone to another dealer. More

Mark is getting a 5 star rating because he did a great job at helping us get our vehicle right away. We told him what we wanted and he gace us what we wanted. There was no hassles and not going back and f job at helping us get our vehicle right away. We told him what we wanted and he gace us what we wanted. There was no hassles and not going back and forth. He made purchasing the vehicle so easy that we will be going back to him when we are ready to purchase our next. More

The service was excellent.The people were very nice.The sales person showed me the car and we took a test drive. Paper work was done really fast. I didn't have to stay there all night. Larry Paris stil too sales person showed me the car and we took a test drive. Paper work was done really fast. I didn't have to stay there all night. Larry Paris stil took time for me the next day to show me everything about the car and how it works. More

I purchased a 2010 Toyota Tacoma from Paula Lemkuil this past Tuesday. My friend Sean had referred her to me as he bought his past two cars from her. I went there already knowing exactly what I want. Pau past Tuesday. My friend Sean had referred her to me as he bought his past two cars from her. I went there already knowing exactly what I want. Paula didn't give me the "used car" sales approach. She listened to me, and didn't try to get me to buy something I didn't really want which is pretty standard. I was in and out of there pretty fast. Paula followed up with me the following day to make sure all was going great with my new truck. Thanks Paula! If you're reading this, thank you & love my new truck! More

Our new car purchase was relatively fast and at a great price. After a quick trip to test drive the car, I returned the following after negotiating a final price over the phone. The people at Mossy were mo price. After a quick trip to test drive the car, I returned the following after negotiating a final price over the phone. The people at Mossy were more friendly and straight forward than other dealerships I've been too. More

I hate the car buying experience, but product consultant Larry Paris and the Mossy Toyota team made it a pleasurable eperience...much to my surprise. I will definitley recommend Mossy to my friends....great Larry Paris and the Mossy Toyota team made it a pleasurable eperience...much to my surprise. I will definitley recommend Mossy to my friends....great location, awesome show room, lots of cars to choose from and most importantly they did what they had to to close the deal and make me feel good about the purchase. Thanks Larry and Mossy Toyota. More

The service and expertise I received at Mossy Toyota was the best I have ever received. I only buy Toyota vehicles and after this experience I will only buy my cars from Mossy Toyota. The customer service the best I have ever received. I only buy Toyota vehicles and after this experience I will only buy my cars from Mossy Toyota. The customer service was beyond what I have ever experienced in an automobile dealership or any other retail enviornment. The team went above and beyond by taking care of me and my family. The price of the car was better than I coould get anywhere else and they expedited the sales process quickly which they knew was important to me. I know these folks by first name and I feel like I am at home there. This is not just a dealership, it is a destination. I trust Paula Lemkuil implicitly and it is clear to me that she is going to go far in this organization. More

The last time I purchased a vehicle was 17yrs ago and I was very nervous about going through the car buying process. Larry made the experience very easy, I explained to him what i was looking for and my pr was very nervous about going through the car buying process. Larry made the experience very easy, I explained to him what i was looking for and my price range and we were able to find a suitable vehicle on my first visit.I actually found a few vehicles on your wed site that I wanted to look at, he showed them to me without trying to push me into looking at something else I was not interested in, which was one of the issues I was concerned about going to the lot.VERY APPRECIATIVE of that. Being it was a used vehicle and I am very particular Larry was very patient with me as I examined the vehicle and took care of the one issue I had with it, giving me a loaner until the next day when my car was ready for pick up. I have had the vehicle for three days now and am still happy with my purchase although I have found another issue that should be minor, but am confident that the service dept can help solve. More