Mossy Toyota
San Diego, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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I’m writing to share my experience in hopes it leads to improvement. My 2026 Toyota Grand Highlander has been at Mossy Toyota’s Collision Department for over 36 days waiting for a rear liftgate window rep improvement. My 2026 Toyota Grand Highlander has been at Mossy Toyota’s Collision Department for over 36 days waiting for a rear liftgate window replacement. I understand parts delays happen, and I was told this glass is on a national backorder with many customers waiting and no current ETA. My main frustration has been the lack of communication during that time. I’ve had to reach out repeatedly for updates, and I was expecting a follow-up call over a week ago from Customer Care Manager David that I did not receive. When Toyota Customer Relations tried to assist, they were also unable to reach him, and there wasn’t another team member available to help move things forward. This vehicle is very important to our family as we use it daily to transport our special needs daughter and her belongings. Being without it for this long has been difficult. My Toyota cases are 261007002816 and 261015002891. I remain hopeful Mossy Toyota and Toyota can work together to provide a loaner option and a clearer timeline for owners in this situation. And make it right. and they still have not heard from the dealership. as far as return phone calls. the only phone call I received is after the first post. asking me to take down the post and like I said, I will not take it down until I get some help. Communication is key. More
Erick made buying my Camry a genuinely great experience. He took my offer seriously from the start and worked hard to secure the deal — no runaround, no games. He clearly knew the vehicle inside and out and He took my offer seriously from the start and worked hard to secure the deal — no runaround, no games. He clearly knew the vehicle inside and out and answered every question like a true professional. If you're shopping for a Toyota, skip the Carlsbad location and come see Erick at Mossy — you won't regret it. More
James Duque was super friendly and communicative when I was buying my first EV. I appreciated the low pressure sales environment as well. Highly recommend him and the team at Mossy Toyota! was buying my first EV. I appreciated the low pressure sales environment as well. Highly recommend him and the team at Mossy Toyota! More
My husband and I purchased a 2025 RAV4 and my sales person, Emilio Ozuna was fantastic! Deciding between hybrid or gas he was patient with answering all our questions. Emilio made us feel valued as a c person, Emilio Ozuna was fantastic! Deciding between hybrid or gas he was patient with answering all our questions. Emilio made us feel valued as a customer and not rushed to make a decision.. The process was smooth and stress-free. Emilio was honest and professional throughout the process. I highly recommend Emilio Ozuna to anyone looking for a great car buying experience! More
I've had my Toyota Sequoia for 25 years and started looking at a new car in May but wasn't exactly sure which one I wanted; a Tacoma or 4 Runner. Emilio Ozuna was very patient and showed me every car looking at a new car in May but wasn't exactly sure which one I wanted; a Tacoma or 4 Runner. Emilio Ozuna was very patient and showed me every car I wanted to see. Finally decided in December and came back to see Emilio because he had been so helpful in May. Since it was not in their inventory, JJ and Emilio found the pre-owned 4 Runner Limited with all the features I wished for. The car had a minor issue which Tom Larkin and the service department took care of right away. Since I obviously don't buy cars very often, thank you Toyota, I think the extended warranty offer should have been explained earlier during the process and not at the very end but all in all everyone was great to deal with and a great experience. Emilio spent the time with me to show me all the functions and features of the car and I can truly say I love my 4 Runner. Thank you Thank you Emilio and Mossy Toyota! Happy New Year! More
Luis Carreon was very helpful and courteous in finding our new car. He went the extra mile in locating the Highlander XLE Hybrid that would fit our budget. our new car. He went the extra mile in locating the Highlander XLE Hybrid that would fit our budget. More
Second Purchase. This was an incredible experience. Salesperson Ryan was patient, courteous, informative, knowledgeable, and shared his experiences with his own car t This was an incredible experience. Salesperson Ryan was patient, courteous, informative, knowledgeable, and shared his experiences with his own car that helped us make a decision. Gave us an awesome price on a used vehicle. Finance process was also wonderful, staff in every department is excellent. We talked to the Service department about a problem we were having with another car. They spent a lot of time explaining and giving us information that helped us make the decision to replace the car. Had a liaison assigned to us, Rashad who helped the process of an insurance adjuster inspecting the car. Helped us make a bad situation better. Can't recommend this dealership enough! More
Best dealer I've ever done business with. I highly recommend Mossy to everyone! Find James Contreras, he's the best! I highly recommend Mossy to everyone! Find James Contreras, he's the best! More


