Motor City Lexus of Bakersfield

GREAT EXPERIENCE!!! I ALWAYS FEEL WITH CONFIDENCE AN EASE WHEN TALKING TO MR WEIHE. HE IS VERY PROFFESIONAL AND RESPECTFUL AND ALWAYS HELPS ME. I AM SO GLAD HE IS STILL I ALWAYS FEEL WITH CONFIDENCE AN EASE WHEN TALKING TO MR WEIHE. HE IS VERY PROFFESIONAL AND RESPECTFUL AND ALWAYS HELPS ME. I AM SO GLAD HE IS STILL WORKING THERE. More

Attention to Service Requested is Not What You'd Expect On Sunday, June 10, I dropped off our RX350 with written instructions to replace the battery and perform the 35,000 mile service. Keys and the instruc On Sunday, June 10, I dropped off our RX350 with written instructions to replace the battery and perform the 35,000 mile service. Keys and the instructions were placed into the overnight drop box since it was not normal business hours. I called about noon on Monday, June 11 to check on the status. I was told by Angel that the battery was replaced and that they had performed the 90,000 mile service. I told him that I had specified the 35,000 mile service and that the car barely had 35,000 miles on it. His reply was that the 90,000 service was the same as the 35,000. Is it? When I went to pick up the car, I checked the paper work and it stated that the service had been performed on a 2007 ES 350 that I no longer own! I insisted that the paper work be corrected so that Motor City's information would be accurate the next time I bring the RX350 in for service. It was like he was doing me a favor to correct the records. One would expect more attention to detail given what one has to pay for these cars. This was a sloppy job and not normal at Motor City. Note: I normally work with Juanita. She is great and I have only praise for her. She was on vacation at the time this occurred. More

Fast and easy service Service advisor John and staff were efficient and friendly. Very little down time when repairing my vehicle. John kept me updated about the service Service advisor John and staff were efficient and friendly. Very little down time when repairing my vehicle. John kept me updated about the service of my vehicle and was able to accommodate me with a loaner appropriate for my family size. Very satisfied with my experience. More

Thank you From the moment I walked in the door, I was greeted with a smile by every staff member that I came across. The receptionist was personable and pleasan From the moment I walked in the door, I was greeted with a smile by every staff member that I came across. The receptionist was personable and pleasant, unlike my last visit. John was wonderfully kind and attentive. He made an effort to meet my needs without going overboard and pushing when I explained that I wanted nothing more than an oil change. His efforts to accommodate my needs were outstanding and I am very appreciative. More

55k mile service. Everyone was pleasant and the service met my expectations. Staff is always helpful and very attentive and suggestive. From start to finish wait time w Everyone was pleasant and the service met my expectations. Staff is always helpful and very attentive and suggestive. From start to finish wait time was minimal More

The best service agent in Bakersfield I have been going to Motor City Lexus for 15 years. The lady I dealt with for most of that time left and I was visiting different service agents. Ju I have been going to Motor City Lexus for 15 years. The lady I dealt with for most of that time left and I was visiting different service agents. Juanita is relatively new and was assigned to my husband about a year ago. I gave her a try and now I am hooked. She is very knowledgeable and deals with the staff in a professional manner; always polite, but means business. She is true to her word and keeps the client well informed. I believe she is the best of the best! Very pleased with the service and the staff! More

Never a problem Always great service and Tony gets me in and out without a hassle. I like having the same serviceperson. The ladies at the counter are also very cust Always great service and Tony gets me in and out without a hassle. I like having the same serviceperson. The ladies at the counter are also very customer friendly. More

great service Tony is great! He goes above and beyond his great help and service. Tell him my little 15 lb American Eskimo loves his new car seat!!!! Jeanne Tony is great! He goes above and beyond his great help and service. Tell him my little 15 lb American Eskimo loves his new car seat!!!! Jeanne More

Excellent work Tony Bounville has been my service writer for several years and he is wonderful! I do not live in town so when I bring my car in for service he alway Tony Bounville has been my service writer for several years and he is wonderful! I do not live in town so when I bring my car in for service he always makes sure I get prompt service. Even when my service may include a big price tag, Tony makes it bearable! Laura Dreyer More

Scheduled maintenance I received prompt and excellent service. Thank you Motor City Lexus for your professionalism, accommodations, and kindness to your customers. I cont I received prompt and excellent service. Thank you Motor City Lexus for your professionalism, accommodations, and kindness to your customers. I continue to bring my vehicle to your service department. More