Motor City Lexus of Bakersfield

Excellent service rendered. Exceeded to my expectation. Waiting area was comfy. Bruce was accommodating and very helpful. I surely recommend thiis dealership to my fri rendered. Exceeded to my expectation. Waiting area was comfy. Bruce was accommodating and very helpful. I surely recommend thiis dealership to my friends. More

Service Made Us By Another Lexus at Motor City Heidi sold us our first Lexus four years ago. When we decided to car shop again, we contacted Heidi and she found what we wanted, made a great deal w Heidi sold us our first Lexus four years ago. When we decided to car shop again, we contacted Heidi and she found what we wanted, made a great deal with our trade-in, and had the Lexus of our dreams ready when we got to the salesroom. We loved the speed and ease of the electronic purchasing. We took the car back a week later to have premium care treatment applied. The service representatives were prompt and friendly, And, Mercedes got me in a loaner car so I could do errands while waiting. The superior service team is one of the reasons we chose Motor City Lexus again. More

Excellent Service Every thing about the service was excellent. I have found that I can always count on Bruce to see that my needs are met in an efficient and timely man Every thing about the service was excellent. I have found that I can always count on Bruce to see that my needs are met in an efficient and timely manner. More

Outstanding Customer Service Many thank yous to Gloria and Ali for making my experience at Motor City Lexus a fantastic one. I will definitely be a return customer. Many thank yous to Gloria and Ali for making my experience at Motor City Lexus a fantastic one. I will definitely be a return customer. More

Kept me informed My vehicle was in for a lengthy amount of time, and Tony, my service advisor, kept me informed along the way.I very much appreciated that. My vehicle was in for a lengthy amount of time, and Tony, my service advisor, kept me informed along the way.I very much appreciated that. More

Great experience Love this dealership. Always take great care of me and the turn around is always pretty quick. They keep you posted on the status and finish it off wi Love this dealership. Always take great care of me and the turn around is always pretty quick. They keep you posted on the status and finish it off with a car wash. Customer for life! More

Great service! Helpful and easy to work with. I was satisfied with the outcome! I liked having an additional 15% off coupon. It was nice having a loaner car. Helpful and easy to work with. I was satisfied with the outcome! I liked having an additional 15% off coupon. It was nice having a loaner car. More

Service I was not all that pleased with my service. I had made an appointment (by email) to have my oil change and tires rotated, however on my arrival I was I was not all that pleased with my service. I had made an appointment (by email) to have my oil change and tires rotated, however on my arrival I was told that I missed the 30,000 mile check which I overlooked. The issue was with the service tech proceeding to tell me that he didn't think he could have the 30,000 mile service done in time given that my appointment was for 1600. No problem there; just give me the oil change, rotate tires, and replace the cabin filter--I could come another day to have the full required service. The tech did not express this alternative solution, but rather made me feel as though I was stuck on a hold/lost situation that I clearly did not received as sound customer service; I even made the comment that I could take my car elsewhere. More

Walk-in experience very good. I just drove in with no appointment and was expedited through the process (lucky timing I guess). Everyone there was thoughtful and professional, esp. I just drove in with no appointment and was expedited through the process (lucky timing I guess). Everyone there was thoughtful and professional, esp. the fellow (Tony?) who set me up with the paperwork, etc. Lounge had good snacks and great lounge chairs to relax in. Fairly quick time lapse between beginning and end. Young lady at reception desk very good, too. All-around top-notch experience. More

Excellent Friendly customer service with superior attention to detail . From the moment you arrive to the attentive delivery of your vehicle the staff makes you Friendly customer service with superior attention to detail . From the moment you arrive to the attentive delivery of your vehicle the staff makes you feel welcome and comfortable with lots of smiles More