Motor City Lexus of Bakersfield

TOP NOTCH Ray Matley, Service Manager, goes beyond the call of duty to help and follows through. John Barahas also was thorough and made sure everything was don Ray Matley, Service Manager, goes beyond the call of duty to help and follows through. John Barahas also was thorough and made sure everything was done properly on my car. More

Car serviced very professional My car was serviced I received a courtesy car and a text when my car was ready. Very smooth service and transaction a good day! My car was serviced I received a courtesy car and a text when my car was ready. Very smooth service and transaction a good day! More

Bruce and Angel are Great I think the staff is great. I think my car is not performing as good as it should. I got a loaner that was exact same model as my car. Loaner had over I think the staff is great. I think my car is not performing as good as it should. I got a loaner that was exact same model as my car. Loaner had over 15k miles and seemed to feel better overall than my car. My car checked out fine and safe. I will trade it as soon as Lexus/Toyota gives me a chance. More

Very professional Excellent service by the technician named Tony. He welcomes you with a smile and a very good attitude. I would definitely recommend Lexus dealershi Excellent service by the technician named Tony. He welcomes you with a smile and a very good attitude. I would definitely recommend Lexus dealership for any kind of service on your vehicle. More

Owner They Chang oil but they don’t Refill windshield Washer water. and they don’t do good car wash . They don’t clean inside the car and they don’t They Chang oil but they don’t Refill windshield Washer water. and they don’t do good car wash . They don’t clean inside the car and they don’t clean tires , More

John Barajas My car had a damage that did not quite need a fix but could've cost over a thousand. John advised it was safe to drive as was and offered a discount o My car had a damage that did not quite need a fix but could've cost over a thousand. John advised it was safe to drive as was and offered a discount on assessment fee. It is nice to see an advisor who provides an honest opinion. That was in contrast with my previous advisor who recommended unnecessary tire replacements which made me waste several hundred dollars. I was so mad and started to consider a different place for future regular maintenance, but maybe I will come back for John. More

Good Job I appreciate the service of using the Lexus Towing Services to retrieve my stalled car and take it to the Lexus dealership to be looked at and fixed. I appreciate the service of using the Lexus Towing Services to retrieve my stalled car and take it to the Lexus dealership to be looked at and fixed. The towing company was 20 minutes faster than when they were to arrive with estimated time 1.5 hours. The Lexus Towing Service customer service was very professional and cared about getting my situation resolved even doing followup calls to see if my Lexus truck was picked up. The service did a great job in getting my car serviced and I thank God for the good warranty I had to take care of the problem my truck was having. More

Good customer service! I always look forward to Lexus visits. Staff re always helpful and friendly. The waiting area is usually stocked with a little snack to keep you going I always look forward to Lexus visits. Staff re always helpful and friendly. The waiting area is usually stocked with a little snack to keep you going while waiting for your vehicle. Today the coffee maker was out of service along with the hot water for the oatmeal. That made me a little sad 😞. But the loaner rx350l was superb and clean. Thanks for everything you do at Lexus. More

Service of excellence June 6,2018 Note of appreciation: Lexus Team- excellence 👍🏽Jayden Brar: IT tutorials- very knowledgeable and informative-done at home wit June 6,2018 Note of appreciation: Lexus Team- excellence 👍🏽Jayden Brar: IT tutorials- very knowledgeable and informative-done at home with only an hour notice and spent about 3 HRs. All questions answered!! Many mysteries of technology revealed. 👍🏽Faraz Ahmed: Thought he forgot about the Lexus LS 500 that I requested in February 2018 until he called surprisingly to pick it up! On 05/28/2018. Exactly with features that I wanted.He is brilliant and very thorough in meeting customer needs. Love his attention to details. 👍🏽Ali Douglas: Made my transition from Lexus ES 350 -2017 to Lexus LS 500 -2018 effortless and transparent. Went way out of usual customer relations and got the transaction concluded as a close friend. He is pleasant to work with no hassles. Keep up good work! A Team! With warm regards Raj Patel M.D Daxa Patel CC: John Pitre,COO, Motor City Ali Douglas-General Manager Faraz Ahmed -Product Specialist Jayden Brar -ITTechnologist More

Quality service but a little on the slow side Received a years worth of maintenance when I purchased my vehicle from their used lot in Jan. 2018. Had an appointment set for 715 and had to wait unt Received a years worth of maintenance when I purchased my vehicle from their used lot in Jan. 2018. Had an appointment set for 715 and had to wait until about 735 until a service writer was available. Normally no big deal but mildy frustrating that day because I informed the representative who scheduled my appointment that I needed to be in and out as I had a meeting at work that I needed to be at no later than 8 am. When I finally got to a service writer Juanita did a tremendous job and was very polite, professional , and knowledgeable which made my overall experience very enjoyable. only other minute issue was the amount of time it took for the work to be performed. They appear to be a high volume service department so I anticipated it taking a little longer but after dropping my vehicle off it took a good 5 hrs to get a routine service completed. Tremendous customer service and all around great experience my only recommendation would be for them to try and address the amount of time it takes to have basic jobs completed and be a little more punctual with scheduled appointments. More