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Motor City Lexus of Bakersfield

Bakersfield, CA

4.9
1,267 Reviews

5101 Gasoline Alley Drive

Bakersfield, CA

93313

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1,267 Reviews of Motor City Lexus of Bakersfield

January 17, 2024

If you’re not using Ino as your rep you’re missing out! He is the best More

by ajpak2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ino
Jan 17, 2024 -

Motor City Lexus of Bakersfield responded

Ino will be touched by this high praise! Thanks for putting your trust in the Motor City Lexus of Bakersfield Team - drive safely!

January 14, 2024

Sean was great very helpful. plan to keep coming back. Very professional and and friendly. More

by glen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean 5 stars
Jan 15, 2024 -

Motor City Lexus of Bakersfield responded

Glen, we're thrilled Sean has earned Motor City Lexus of Bakersfield your confidence! We look forward to your next visit!

January 10, 2024

Sean provides superior customer service and goes the extra mile to take care of any and all requests. The service provided at Motor City Lexus is why I remain a loyal customer. More

by kakrause62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean McNeal, Robert Pierce
Jan 10, 2024 -

Motor City Lexus of Bakersfield responded

We're so glad to know that Sean's exceptional service keeps you coming back to Motor City Lexus of Bakersfield. We appreciate your loyalty and look forward to serving you in the future!

January 07, 2024

Sean is really responsible and is very professional. He communicates very well. He informed me of the maintenance status as soon as the shop informed him. More

by exin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Jan 08, 2024 -

Motor City Lexus of Bakersfield responded

We're glad to know that Sean's professionalism and communication skills made your experience a positive one at Motor City Lexus of Bakersfield. Thanks for the review - we appreciate it!

January 06, 2024

Professional, clean, friendly, respectful, communicative, big selection of cars, comfortable lounge,water , snacks, availability of appointments More

by Tankr18rud
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Lah
Jan 08, 2024 -

Motor City Lexus of Bakersfield responded

We're delighted to know you enjoyed your experience at Motor City Lexus of Bakersfield! It's great that our team, facilities, and car selection met your expectations. Thanks for the review!

December 30, 2023

We drove from Fresno to Bakersfield Lexus to view a car they had just got on the lot. We bought the car and went back to Fresno. In a couple of weeks we noticed a flaw on the dash cover. The problem too More

by ibbog2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean McNeal, Issa Gharibeh, Aris Caceres
Jan 02, 2024 -

Motor City Lexus of Bakersfield responded

We're so glad to know that you had a pleasant experience with us at Motor City Lexus of Bakersfield, and we appreciate your patience while we resolved the issue. Thank you for trusting us with your business!

December 14, 2023

We were far from home having car trouble on a Friday afternoon near Bakersfield. We call the dealership and Tony got us in to diagnose the problem almost immediately. He then took us to the technician w More

by mitzi.weinberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The technician was extremely helpful, Tony Bounville
Dec 15, 2023 -

Motor City Lexus of Bakersfield responded

We're so glad to know that Tony and our team at Motor City Lexus of Bakersfield were able to assist you in your time of need. It's great hearing how quickly we can diagnose the problem and get you back on the road! Safe travels ahead. Thanks for sharing this review with us!

December 13, 2023

We drove to Motor City Lexus in Bakersfield CA as they had the model and color combination we were interested in. Jim Ballard created us and was very knowledgeable of their products , helpful yet not pus More

by Ron K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Ballard
Dec 13, 2023 -

Motor City Lexus of Bakersfield responded

Ron, we're delighted to know that Jim and our finance team at Motor City Lexus of Bakersfield were able to provide you with a straightforward and pressure-free experience. Thanks for recommending us! Enjoy your new ride.

December 04, 2023

Had an appointment for an oil change and it took 5 hours that’s unacceptable & I’m getting this review 2 months later More

by andyg4586
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Dec 06, 2023 -

Motor City Lexus of Bakersfield responded

We're sorry to learn that your oil change took longer than expected at Motor City Lexus of Bakersfield. We appreciate the feedback and will use it to improve our service times moving forward. Thank you for your patience!

December 03, 2023

I love my car so I love taking it here for service. The people are nice and friendly . The refreshments is very convenient too. More

by Felycc19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Dec 04, 2023 -

Motor City Lexus of Bakersfield responded

We're so glad to know you've had positive experiences with our service team here at Motor City Lexus of Bakersfield. We strive to make every visit enjoyable and convenient for our customers, and we are glad that you enjoyed the refreshments we offered. Thanks for the review!