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Motor City Lexus of Bakersfield

Bakersfield, CA

4.9
1,330 Reviews

5101 Gasoline Alley Drive

Bakersfield, CA

93313

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1,330 Reviews of Motor City Lexus of Bakersfield

April 01, 2022

Very nice facility, professional customer service Tony made sure my vehicle was serviced and the coffee was great. More

by lydreyna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Apr 01, 2022 -

Motor City Lexus of Bakersfield responded

Thank you for the awesome review. We are glad to see that Tony worked hard to ensure your vehicle was well taken care of. See you next time here at Motor City Lexus of Bakersfield!

April 01, 2022

Service was excellent. Everything done as promised and in a timely fashion. Very satisfied with every transaction I’ve had with this dealer. More

by tdenat2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Apr 01, 2022 -

Motor City Lexus of Bakersfield responded

Customer satisfaction is our highest priority so we are thrilled to see this feedback. Thank you for reviewing Motor City Lexus of Bakersfield! We look forward to assisting you at your next service visit.

April 01, 2022

I had a great experience with this dealership. I would recommend this to anyone that looking for a new lexus. More

by Dayjuna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Douglas, Gloria Velazquez, Tony Bounville
Apr 02, 2022 -

Motor City Lexus of Bakersfield responded

It makes our day to hear we've earned your recommendation! We can't thank you enough for your confidence in Motor City Lexus of Bakersfield, and we hope your new vehicle is exceeding your expectations!

March 30, 2022

Service was amazing, Ino was very helpful and answered all the questions that I had. More

by Sanchez.aaronj90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ino Alvarado
Mar 30, 2022 -

Motor City Lexus of Bakersfield responded

It was our pleasure to serve you! Thank you for your kind words and for mentioning Ino's great work - we'll certainly pass the compliments along. Drive safe - we hope to see you again down the line! - the Motor City Lexus of Bakersfield team

March 23, 2022

Fastest check in for service of any dealership I’ve dealt with. They have so many loaner vehicles on hand so you never have to wait for your vehicle. More

by Montanajo16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean McNeal
Mar 23, 2022 -

Motor City Lexus of Bakersfield responded

We love to hear that your service visit was quick and easy. Thank you for taking time to post a positive review! All of us at Motor City Lexus of Bakersfield wish you safe driving.

March 23, 2022

Outstanding service from Tony, he exemplifies what a service representative should offer. I have dealt with Motor City Lexus for decades for the maintenance of my numerous RX vehicles and Tony has been More

by bmiller
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Mar 23, 2022 -

Motor City Lexus of Bakersfield responded

Thank you for taking the time to share! We are thrilled to hear that Tony delivered such a successful service experience. We will be sure to pass along your appreciation to him. Drive safely, and we are looking forward to seeing you back again at Motor City Lexus of Bakersfield!

March 20, 2022

Very rude worker who first came up to us. Treated us very poorly and was really rude. They took a very long time to do a basic oil change. Overall very bad experience. I would go to a differe More

by eparedes2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ino
Mar 21, 2022 -

Motor City Lexus of Bakersfield responded

We aim for best-in-class guest care, so this is hard to hear. I'm sorry your service took longer than expected and that our team left a negative impression. If you are willing, I'd like to better understand what happened here so we can prevent it from recurring. Please give me a call - my line is 661-805-3627. Thank you, Mercedes Thayer - Social Media Manager

March 19, 2022

Tony is always so easy to work with. He gets me in and out quickly and always keeps me updated on the status of my vehicle. I appreciate having someone I can count on when bringing my ca More

by Erin Henderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Mar 21, 2022 -

Motor City Lexus of Bakersfield responded

Erin, thank you for the great review! We appreciate your business and are happy to hear that Tony delivered such a seamless service experience. Drive safely, and we hope to see you back again at Motor City Lexus of Bakersfield!

March 18, 2022

Excellent customer service! Sales and financing were prepared and made the buying process quick. Everyone involved were knowledgeable and friendly. Would definitely recommen More

by KJK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalie in the finance dept. 5 stars as well. , Issa Gharibeh
Mar 18, 2022 -

Motor City Lexus of Bakersfield responded

Thanks for this fabulous review. We're thrilled that your purchase was a seamless experience. We wish you many happy miles in your car, and we look forward to your return soon! --The Motor City Lexus of Bakersfield Crew

March 17, 2022

Simply outstanding customer service from everyone. Very impressed with Ino Alvarez. Highly recommend doing business here More

by ranthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ino Alvarez
Mar 17, 2022 -

Motor City Lexus of Bakersfield responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Ino and the Motor City Lexus of Bakersfield team. Drive safely, and we hope to see you back next time!

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