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Motor City Lexus of Bakersfield

Bakersfield, CA

4.9
1,324 Reviews

5101 Gasoline Alley Drive

Bakersfield, CA

93313

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1,324 Reviews of Motor City Lexus of Bakersfield

March 20, 2022

Very rude worker who first came up to us. Treated us very poorly and was really rude. They took a very long time to do a basic oil change. Overall very bad experience. I would go to a differe More

by eparedes2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ino
Mar 21, 2022 -

Motor City Lexus of Bakersfield responded

We aim for best-in-class guest care, so this is hard to hear. I'm sorry your service took longer than expected and that our team left a negative impression. If you are willing, I'd like to better understand what happened here so we can prevent it from recurring. Please give me a call - my line is 661-805-3627. Thank you, Mercedes Thayer - Social Media Manager

March 19, 2022

Tony is always so easy to work with. He gets me in and out quickly and always keeps me updated on the status of my vehicle. I appreciate having someone I can count on when bringing my ca More

by Erin Henderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Mar 21, 2022 -

Motor City Lexus of Bakersfield responded

Erin, thank you for the great review! We appreciate your business and are happy to hear that Tony delivered such a seamless service experience. Drive safely, and we hope to see you back again at Motor City Lexus of Bakersfield!

March 18, 2022

Excellent customer service! Sales and financing were prepared and made the buying process quick. Everyone involved were knowledgeable and friendly. Would definitely recommen More

by KJK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalie in the finance dept. 5 stars as well. , Issa Gharibeh
Mar 18, 2022 -

Motor City Lexus of Bakersfield responded

Thanks for this fabulous review. We're thrilled that your purchase was a seamless experience. We wish you many happy miles in your car, and we look forward to your return soon! --The Motor City Lexus of Bakersfield Crew

March 17, 2022

Simply outstanding customer service from everyone. Very impressed with Ino Alvarez. Highly recommend doing business here More

by ranthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ino Alvarez
Mar 17, 2022 -

Motor City Lexus of Bakersfield responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Ino and the Motor City Lexus of Bakersfield team. Drive safely, and we hope to see you back next time!

March 16, 2022

Great support from the service staff. Timely and communicative throughout the process. Tony was great. More

by mines-cures0h
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Mar 16, 2022 -

Motor City Lexus of Bakersfield responded

Your kind review of Tony and the team means a lot to us! Thank you for choosing Motor City Lexus of Bakersfield and for stopping by to share your experience. Safe travels ahead!

March 16, 2022

Quick service and makes the customer feel important and appreciated. Will be working with Inu in the future for my needs More

by ajpak2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Inu, Aris Caceres
Mar 16, 2022 -

Motor City Lexus of Bakersfield responded

This review means a lot to us! Thank you for choosing Motor City Lexus of Bakersfield, your business is valuable to us and it is terrific to hear that our team has made that clear to see. Drive safely until we see you next!

March 16, 2022

We wouldn’t go anywhere else. Cameron, Ali, and finance were extremely helpful and made our experience great! AMAZING customer service! More

by Michelle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Douglas
Mar 16, 2022 -

Motor City Lexus of Bakersfield responded

Michelle, we are proud to have earned your loyal business! Thank you for choosing Motor City Lexus of Bakersfield and for sharing your kind words about Cameron, Ali, and the team. Enjoy your new ride!

March 13, 2022

Very thankful for how the staff treated us. Everyone was very kind and very helpful More

by Rodolfo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Mar 13, 2022 -

Motor City Lexus of Bakersfield responded

Our team is always happy to see that they are providing our guests with fantastic service. Thank you so much for choosing Motor City Lexus of Bakersfield and we'll see you next time!

March 13, 2022

Tony asked if we were having any problems or had any questions. Tony was efficient and knowledgeable. We needed a loaner and the ladies in the office were very courteous and helpful. More

by jdc52644
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Mar 14, 2022 -

Motor City Lexus of Bakersfield responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Tony and the Motor City Lexus of Bakersfield team. Drive safely, and we hope to see you back again down the road!

March 13, 2022

My service representative Tony and the mechanic shop at Motor City Lexus handled my repair promptly which involved a leaking valve cove that had been repaired previously by them.. They went the extra mile More

by Maston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Mar 13, 2022 -

Motor City Lexus of Bakersfield responded

Tony and the team are always happy to help you out, Maston! Thanks for supporting Motor City Lexus of Bakersfield and please let us know if you need anything down the road!

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