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Motor City Lexus of Bakersfield

Bakersfield, CA

4.9
1,293 Reviews

5101 Gasoline Alley Drive

Bakersfield, CA

93313

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1,293 Reviews of Motor City Lexus of Bakersfield

March 23, 2024

I had a dead battery and after an unsuccessful jumpstart from roadside assistance, I called Lexus on Monday morning. I am a single widow and Shawn was able to send someone out to replace the battery. That i More

by amandamcfarland1
Recommend Dealer
Yes
Employees Worked With
Shawn
Mar 25, 2024 -

Motor City Lexus of Bakersfield responded

We're glad to know that Shawn and our team at Motor City Lexus of Bakersfield were able to assist you promptly with your battery issue. We strive for this level of service every time. Thank you for sharing your experience!

March 23, 2024

Lexus of Bakersfield is always so attentive and on time with my service. Aris did an amazing job and I really appreciate his help !! More

by cathy.miner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hortencia , Faraz Ahmed, Tony Bounville, Aris Caceres
Mar 25, 2024 -

Motor City Lexus of Bakersfield responded

Cathy, we're delighted to know that Aris and the rest of our team at Motor City Lexus of Bakersfield were able to provide you with timely and attentive service. Thanks for your kind words!

March 20, 2024

Excellent service provided by Dustin, from scheduling my appointment till everything was done. They even send reminders of what kind of service you needed with your vehicle. Also, they do a follow up the More

by ilitiatco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Kryger
Mar 20, 2024 -

Motor City Lexus of Bakersfield responded

We're delighted to know that Dustin and our team at Motor City Lexus of Bakersfield provided excellent service throughout your visit. We always aim for customer satisfaction, from reminders to follow-ups! Thanks for the positive feedback!

March 08, 2024

As I expected was a good service that's all I will recommend it to my friends More

by rami7781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Douglas
Mar 08, 2024 -

Motor City Lexus of Bakersfield responded

Thank you for sharing your 5-star review of Motor City Lexus of Bakersfield! See you next time!

March 08, 2024

Excellent customer service from start to finish. Johh, Ali, Lance, Alex, and the financial service rep went above and beyond the call of duty to make sure that I got what I wanted. More

by phyllis.crutchfield
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Reed, Ali Douglas, Brittney Crosby, Lance Hilderbrand
Mar 08, 2024 -

Motor City Lexus of Bakersfield responded

Phyllis, we're delighted to know our team at Motor City Lexus of Bakersfield provided excellent service and helped you find what you wanted. Thanks for the positive feedback!

March 02, 2024

Great service and my advisor Sean was outstanding. He was prompt and responsive to my concerns. All of my service requests were completed and I was contacted promptly when my vehicle was ready. I wil More

by Lpenner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Mcneal
Mar 04, 2024 -

Motor City Lexus of Bakersfield responded

It's fantastic to know that Sean and our team at Motor City Lexus of Bakersfield were able to provide you with great service. We look forward to assisting with all your future service needs!

February 25, 2024

We went to look at a car and the sales person that helped us didn’t offer the siris xm radio trial for three months at all. Never offered any free oil changes like we got before from this dealership. I am ve More

by carmonacarmonar1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Juan Navarrette
February 16, 2024

Great service and my advisor Dustin was amazing. He was prompt and responsive to my concerns. I am hesitant to go to a dealer because of cost and I consider myself of good steward of my finances b More

by BD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Feb 16, 2024 -

Motor City Lexus of Bakersfield responded

We're glad to know that Dustin and our team at Motor City Lexus of Bakersfield were able to provide you with the excellent service we strive for. We appreciate your trust in us for your vehicle repairs, thank you!

February 15, 2024

The service department is the best I have ever gone to; even when out of town and needing service at another place. My service representative, Sean Mcneal is great! More

by Lydia M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean McNeal
Feb 16, 2024 -

Motor City Lexus of Bakersfield responded

Lydia, we're delighted to know that you had a great experience with our service department and Sean at Motor City Lexus of Bakersfield. Thanks for your kind words!

February 05, 2024

Great service and great treatment by Tony Would recommend him as service consultant to anyone More

by Barbielee3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Feb 05, 2024 -

Motor City Lexus of Bakersfield responded

Thanks so much for leaving Tony and the Motor City Lexus of Bakersfield service team a five-star review! You made our day.

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