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Motor City Lexus of Bakersfield

Bakersfield, CA

4.9
1,322 Reviews

5101 Gasoline Alley Drive

Bakersfield, CA

93313

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1,322 Reviews of Motor City Lexus of Bakersfield

April 15, 2021

The service is always excellent. Tony Bounville works very hard to help me keep my older Lexus in good shape. I am very satisfied with the customer care at Motor City Lexus. More

by swinterd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Apr 16, 2021 -

Motor City Lexus of Bakersfield responded

Thank you for sharing this feedback about our service! We are delighted that you can depend on Tony to keep your vehicle running smoothly and safely. We look forward to our continued relationship! - Motor City Lexus of Bakersfield team

April 10, 2021

As a service adviser, Parker did very well in follow- through what I wanted: oil change. Brake pad replacement as a finding after 10 point check, and provide a contact for me to try getting someone in Le More

by dominic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parkers Christian
Apr 12, 2021 -

Motor City Lexus of Bakersfield responded

Dominic - Customer feedback is important to us and I appreciate you taking the time to share this feedback. I'm glad to hear that Parker provided professional service, but I apologize that your appointment ran overtime. We will keep your review in mind moving forward, and if there is anything that I can do to assist you, please give me a call. Thank you, Mercedes Thayer - Social Media Manager - 661-805-3627.

April 08, 2021

This dealership was nice and clean. My service advisor Sean was very nice and professional. I took my Lexus RX350 there for service for the first time. More

by Micsmith5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
Apr 08, 2021 -

Motor City Lexus of Bakersfield responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that Sean earned your five stars. Drive safely in your Lexus RX 350, and we hope to see you again at Motor City Lexus of Bakersfield!

April 04, 2021

We have always have a great buying experience with Robert Pierce at Motor City Lexus. This was our 5th new Lexus all from Rob, no pressure...... More

by Wright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Pierce
Apr 05, 2021 -

Motor City Lexus of Bakersfield responded

Thank you for reviewing Motor City Lexus of Bakersfield! It's a privilege to have earned your loyalty and we wish you safe travels in your newest vehicle!

April 04, 2021

I worked with my rep Sean regarding the Lexus recall and he was great to work with. He was very respectful and very informative. Excellent service. More

by Edycass01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean, Jake Tooker, Ray MATTLEY
Apr 05, 2021 -

Motor City Lexus of Bakersfield responded

Thank you for posting about your experience with Sean at Motor City Lexus of Bakersfield. We're happy to hear that you were treated with 5-star service and we look forward to working with you next time!

April 03, 2021

The staff at Motor City Lexus go out of their way to put the customer first in the car buying experience. No pressure throughout the process and they are committed to customer satisfaction. Thank you! More

by JB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Douglas, Alora Caico
Apr 05, 2021 -

Motor City Lexus of Bakersfield responded

This feedback means the world to us! Thank you for choosing Motor City Lexus of Bakersfield and congratulations on your new car!

April 03, 2021

Great outfit. Tony is the best. It’s nice to do business with a professional like Tony, who one can relie on and have confidence in and who does what He says he will do. Exceptional. More

by Richard Barber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mercedes , Tony Bounville
Apr 05, 2021 -

Motor City Lexus of Bakersfield responded

Richard - Thank you so much for choosing Motor City Lexus of Bakersfield! We love to hear that you had a professional car-buying experience with Tony and really appreciate you taking time to commend him. We hope that your new vehicle is treating you well!

April 01, 2021

Always friendly and professional in every way. Salespersons, service people and receptionists very helpful and make the customer feel very special.. Showroom is spotless! Thanks! More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ino
Apr 01, 2021 -

Motor City Lexus of Bakersfield responded

Hi Gary - Thank you for taking the time to share! We appreciate your support and are happy to hear that you are so confident in the Motor City Lexus of Bakersfield team. Drive safely, and we hope to see you again down the road!

April 01, 2021

Service rep was very attentive and always called for updates on my car! The best part was that they lend me a loaner car to use More

by Lily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Apr 01, 2021 -

Motor City Lexus of Bakersfield responded

Lily, thank you for taking the time to leave us a review! We are so glad you had a good experience working with our team at Motor City Lexus of Bakersfield, and we will certainly pass along your kind words. If you ever need anything else, don't hesitate to come back and see us again!

March 31, 2021

I am so happy to work with my service representative Sean. He always very helpful and provide me with what I need. Thank you Sean!! More

by grace8011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
Mar 31, 2021 -

Motor City Lexus of Bakersfield responded

Thank you for your continued business and your confidence in Sean! We are lucky to have you as a customer and we look forward to welcoming you back to Motor City Lexus of Bakersfield next time.

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