I found a Grand Design Reflection 28BH online. Definitely not one of their higher priced units, but an upgrade for us. It looked good online so I called and got salesman Jason Borden. I was nervous about driving so far (12 hours) to get a camper if it wasn't in excellent shape. Jason assured me that it was practically brand new and he doesn't think anyone even slept in it. True, there were parts of the camper that don't appear to have been used much, if any at all. My husband and I decided to drive down to check it out in our car since we didn't have a 5th wheel hitch installed yet. They wanted a $1000 deposit to hold it for us to come that weekend to look at it. I asked him to find out what a hitch would cost to install and if they could put one in while we were there. He kept promising me he would check in to it, but I could never get any real information from him about whether they even sell them. You would think that a camper place would also sell and install the parts needed to use them. I understand they deal more with motorhomes, but still......Jason then informed me that it would take 2-3 days for them to prepare the camper if we decided to buy it so instead of just coming to look at it, they would prepare it for us to buy. This meant that if we decided it was not to our liking, we lost the $1000 because they would spend all that time getting it ready for us. We drove the 12 hours and showed up to check it all out. Jason happened to be out that day, so we were pushed off on another salesman that didn't seem too interested in helping us. To be fair, he was probably very busy if he was having to take over Jason's customers. For sure, they did not spend 2-3 days preparing it for us as it was filthy inside and out. When I cleaned it later, there were bugs, dirt and a filthy sock under the couch. It got a quick power wash, but it was still not clean. The technician took us through and showed us the checklist that he had gone over everything and it was all in good working order. Jason assured us before that they make sure everything is in good working order before they sell it. The caps for the tanks were missing/broken, so they said they would find us some replacements. It seemed good, so we went to do the financing. One good part was they had a free lunch at the cafe. We were a little unhappy with the cleanliness of the camper, but everything else seemed on the up and up. After our lunch, the salesman took us back to the camper. He dropped us off and he and the technician both went to leave. Mind you, we have never had a fifth wheel and didn't know how to hook it up or how anything worked. It kind of blew our mind that they just dropped us off and said "see ya!". We convinced the technician to help us hook up. He said they filled all the tanks to make sure everything worked. This is February and we were going back to Nebraska where it was still winter, so we asked if everything had been drained. The technician hesitated, and then said it was all good! When we got home, we realized that there was still some water in the tanks as well as the hot water heater was full! It would have frozen and caused many problems if we had taken his word that it was all drained and ready. When we prepared our camper the first of May, we filled the tanks. Immediately we found a leak dripping out the bottom of the camper at the low point drain. As we opened it up to figure out where it was coming from, we found there were actually 3 leaks. If they really had checked out the camper, they would have found them as it was dripping out the bottom. I tried calling the Jason but during this COVID, he was temporarily off work. I left a message with the service department but their answer was to give me the number to Grand Design. When I left a bad review on Google, their PR guy reached out to us to find out what they could do. We took our camper in to a Bish's dealership and they fixed all the leaks to a cost of almost $400. We asked MHSRV to either comp us for the bill or at the least, pay half. We couldn't take it in to them as we are so far away, but it sounds like that wouldn't have been helpful anyway from all the other bad service reviews. The PR guy (Gifford?) was helpful, but told us that they were declining to pay for the repairs. I figured that would be their decision, but I was disappointed, nonetheless. They promise the moon to you over the phone, but as soon as they have their money, they are done. Service after the sale is severely lacking. I wish I had done more looking at reviews before I bought, or I would not have bought from them. I would have gladly given them a great review if they had done the right thing and tried to make right the repairs that should have been caught in the inspection. I guess $200-400 is not worth keeping customers and good word of mouth.