Motor Home Specialist

Sales dept was outstanding, service dept couldn’t be worse! Did nothing on PDI, and either didn’t want to do anything more than they had to or just wanted to get away doing as little a possible, Leasons worse! Did nothing on PDI, and either didn’t want to do anything more than they had to or just wanted to get away doing as little a possible, Leasons learned, if you by pre-owned coach from this dealer do not trust that any of the PDI was accomplished. Granted was only purchasing a 200k coach, sales was outstanding but service department is worst I have experienced !! Travis Hooks More

Our trip to the MHS dealership for our first rv was excellent. We initially made three trips before purchasing. From the intial trip to the final pickup was smooth. The walk-through and education on th excellent. We initially made three trips before purchasing. From the intial trip to the final pickup was smooth. The walk-through and education on the coach by Chris was exceptional. He made sure we had a good understanding of everything the coach had to offer. He answered all of our questions and offerd quality tips on various items. We feel confident in starting our initial ownership on our first rv. More

I live in Montana and I bought my first tv from Kolton at MHS. They have the best selection and I could not find a better deal on my new RV anywhere in the country!prices of any dealership in the country. MHS. They have the best selection and I could not find a better deal on my new RV anywhere in the country!prices of any dealership in the country. Kolton made the buying process seamless and even arranged for transportation from the airport when I flew in to pick up and drive my Rv home. Well worth the trip to buy from here. More

One star is too much. Buying may be fun however service is terrible. No one ever returns phone calls, no one ever knows what's going on. Service does not end after the sal Buying may be fun however service is terrible. No one ever returns phone calls, no one ever knows what's going on. Service does not end after the sale. But here it does More

I wish it were possible to give negative stars in this review. I’m not sure I have the words to adequately describe how horrible this company is to work with. In March of 2025 we paid cash for a 2025 Th review. I’m not sure I have the words to adequately describe how horrible this company is to work with. In March of 2025 we paid cash for a 2025 Thor Inception Super-C. We did our homework and MHSRV had the best price. We made the 5-hour drive to test drive the RV and make a deal with our trade in. We made the deal but had a list of things that needed to be done before we would take the RV. The MHSRV salesmen joke that if you don’t find at least twenty things wrong with you new RV you’re not looking hard enough. The main things were a slide that had failed, a moonroof that wouldn’t close and a large hole in the closet door. There were also some cosmetic issues because the RV was filthy inside and out. We were told it would all be made right by the time we picked it up in two weeks. Two weeks later we made another 5-hour drive to pick up our new RV. The slide and the moonroof were fixed but the closet door was not. They did eventually send us a new door that wasn’t drilled out for the hardware. We had to buy a special tool to do it ourself. The inside of the coach was still filthy. After our first trip another slide failed, the water pump quit working and we discovered the cable in the bedroom did not work nor did the USB plug in the dash. We also notice that the passenger side dash was falling apart. We contacted MHSRV and arranged to drop it off for repairs on our way home. This is where the real nightmare begins. First of all, the service department is horrible about communicating with customers. My husband found out pretty quick that if you do not contact them on a regular basis (daily) nothing happens with your repairs. It took over two weeks for them to diagnose the problems and then another three weeks to get warranty approval. We spent another week waiting on parts. After 9 weeks we were finally told we could come pick it up. We told them we would be there first thing in the morning. However, the evening before we were to pick it up our service tech called to ask if we could come later in the day because someone had run into our RV with a golfcart and they need to repair and paint one of the cargo doors. What choice did we have but to let them fix the damage they caused. The next afternoon we arrive at MHSRV and meet with our tech Steve McAllister. He went over the list of things they fixed. The slide, the dash, the cables. Oops didn’t get the bracket for the remote even though it was on the list. They would have to send that to us. We go out to check out our RV and it’s filthy and has spider webs all over it. I get in and the dash looks just like it did 9 weeks ago. It’s falling apart. Point this out to Steve, he goes into the building and then comes out and says “it’s a Freightliner issue”. Then why were we told not 5 minutes before that it was fixed? Freightliner was a joy to work with. When we went around to look at the water pump, my husband discovered that someone had stolen the fuel door assembly off of our RV. Steve’s comment to this “that’s not cool”. They would have to order a new one and send it to us. When we got our RV home, we discovered significant water damage in the kitchen and mid-bath. This started another 14 weeks of trying to get MHSRV to make this right. Nine months after our purchase we finally did get the fuel door and remote bracket. But I do not trust them enough to take the RV back and have them address the water damage that happened while it was in their care. I don’t want to risk them stealing something else or destroying something else. Needless to say, this was not the dream RV we paid 250,000 plus for in March. Please save yourself the heartache and buy from someone else. More

I gave MHSRZV one star because I had to give a rating. They are a zero! This was absolutely the worst purchasing experience of my life. Comparing them to the old stereotype “used. car salesman” would They are a zero! This was absolutely the worst purchasing experience of my life. Comparing them to the old stereotype “used. car salesman” would be a compliment. Spent the day at the dealership finalizing my purchase was beyond unpleasant. Also, observing their interactions with other customers was sickening. It was apparent they had a scripted playbook. I have regrets! I should have fought to get back my down payment and got back on the plane and flew home. Three months later they have yet to respond to my calls and emails to fix some issues that were documented at the time of delivery. More broken promises. I went ahead and fixed them at a cost of $1500. You have been informed. More

The only thing they want to see is your check and your taillights !I’m Bought a new Dynamax motorhome with Mercedes chassis, loads of problems with the coach, the chassis was amazing and had no issues w taillights !I’m Bought a new Dynamax motorhome with Mercedes chassis, loads of problems with the coach, the chassis was amazing and had no issues with the MB. But they went through the coach & pretended they got it all fixed and taken care, then they acted like I was the one that didn’t know what I was doing when I complained about issues. Avoid this motorhome dealership! I can guarantee you will regret doing business with them. More

Different experience than years previous. They have gone to a higher pressure selling approach constantly saying if you don’t make a deal today the prices are going to increase so much more. They have gone to a higher pressure selling approach constantly saying if you don’t make a deal today the prices are going to increase so much more. Asked for a test drive and they refused unless you’re willing to make a deal today. Trade in prices they quote are much lower than any other dealer in the area. More

Horrible experience . Lied and cheated. Avoid like the plague. They are nice at the beginning- you have been warned. Lied and cheated. Avoid like the plague. They are nice at the beginning- you have been warned. More

Avoid MHSRV – Worst Service Experience in 20 Years of Buying Vehicles Review: I purchased a 2024 East to West Entrada 3100FB from Motor Home Specialist (MHSRV) in September 2024, and it has been one Buying Vehicles Review: I purchased a 2024 East to West Entrada 3100FB from Motor Home Specialist (MHSRV) in September 2024, and it has been one of the worst buying experiences I’ve ever had. In nearly 10 months of ownership, I have barely been able to use my RV because of repeated defects and unacceptable service delays. The service team has been completely unprofessional: Warranty claims were mishandled or not submitted at all (I had to follow up multiple times just to get basic repairs moving). Communication is almost nonexistent – weeks go by with no updates, and you practically have to beg for information. Leadership is either overwhelmed or doesn’t care. A well-run service department would hold technicians and service advisors accountable and ensure customers receive weekly updates on progress. This level of service is unacceptable for any dealer, let alone one of the largest RV dealerships in Texas. If you are considering buying from MHSRV, understand that after the sale, you’re on your own. Once they have your money, customer service stops. I have already filed complaints with the Texas Attorney General and BBB, and I would strongly recommend anyone considering buying here to research other dealers before making the same mistake I did. More