Do not buy from this company.
Please save yourself the stress and aggravation. Go anywhere else! Purchased an Rv from them on 11/4 . We could not get there before 10/31 so th
Please save yourself the stress and aggravation. Go anywhere else! Purchased an Rv from them on 11/4 . We could not get there before 10/31 so they threatened us and told us they needed this closed by the end of October. We told them too bad were not closing or signing anything h til we arrive. Had it inspected and it needed a list of repairs, new tires, radio not working, back up cameras not working, leak in shower repaired, leak in washing machine repaired, a new recliner completely peeled. ( which we paid for) They did not want to pay for any repairs and negotiated that if we pay a portion they would Cover the rest. We arrived, the front passenger captain chair was slightly peeling. New tires were put on.
We were told we would have a 2 -3 hour walkthrough with the service guy. The service guy barely spent 15 minutes with us. We started her up and none of the power outlets /usbs worked in the front dashboard. Service man had to look into and it was a fuse that was loose( this should have been looked at prior). The chair we order in dark they installed the wrong color. We ordered a new mattress, they knew we were traveling 24 hours home , i told them a week prior that we wanted the new mattress. They did not put it in until 5 mins before we left, it was compressed and takes 8 hours to open and decompress, so we had could not sleep on it. We get in the road which was a very damaged road and noticed the coach rattling, we assumed it was the road. It was a long day so we stop at a hotel for the night. (Cant sleep on mattress yet). Next day we hit the road and as soon as we get on the highway we notice the coach is rattling, everything is rattling, the blinds, the cabinets, the steering wheel the doors. We call our salesman Graham and ask if the tires were balanced, he says no sir we do not balance tires here we just pit them on! We could not drive over 50 mph, the whole coach shook and rattled and drove horribly. After sitting in the seat for a few hours , when we got up the whole seat peeled off on our clothes. We arrived home, had to replace tires, the tires they put on weren’t balanced or even the right kind of tires. None of the repairs were made , shower leaks, washer leaks. The rattling caused radio to fall off, traveling with no back or side cameras for 24 hours. We immediately contacted them and said we wanted a resolution, no return calls. Finally on 11/7 we hear back from a man named Giff Akins, Director Customer Relations, RV Retailer, LLC. They pass they’re problems on to him. We told him we do not want this motorhome. It is unsafe. Next day still no answer, and Giff stated he did not hear from anyone. More emails, calls sent to managers, finance managers, salesman, and
Giff. Contacted Aqua Finance manager who contacted them and they Giff called us today 11/14/22. Shocked that noone has called us yet. Had a conference call with Giff Atkins, Mark Griffith, General Manager. Claims the tires were balanced off of the coach. (They were never balanced) there was zero cooperation, the manager told us we could trade it but he wouldnt give us what we paid for it, that if we traded it it would be $40,000 less than what we paid. Unbelievable. We are hiring an attorney, we have contacted the attorney general, stopped checks and in touch with finance company to cancel financing. They are frauds, they are not true to their word and xxxx. I wish we saw all the other reviews before coming here! Go anywhere else but here. This is a complete nightmare.