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Motor Mile Chrysler Dodge Jeep Ram
Christiansburg, VA
976 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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976 Reviews of Motor Mile Chrysler Dodge Jeep Ram
November 24, 2020
I am very disappointed in the service of this dealership and it began as soon as I dropped the car off. I got an appointment on Monday at 8am where they asked me what the issues were. My car has had a few o and it began as soon as I dropped the car off. I got an appointment on Monday at 8am where they asked me what the issues were. My car has had a few on and off issues, so I started listing them out that way my car could have a thorough look over. It was not until listing the third item that I wanted them to look over that the woman told me each one would cost $98. As a college student, I decided 3 was enough and walked out knowing best case it was going to cost $300. Later that day, I get a call saying they were going to fix two problems which would cost around $350 to fix one and $470ish to fix both. They told me the parts would be there first thing the next day and I could most likely get my car back by noon on Tuesday. Two o'clock on Tuesday comes and I still hear nothing so I give them a call. They now tell me that the truck with my pieces is MIA and they need to track it down. At 3pm, they tell me they won't be able to give me the car until the next day because the truck is coming first thing in the morning and they'll do my car first. Wednesday at 1pm comes and I still have not received a phone call so I call them. Now my car is ready, but their computer system is down so she is unable to tell me the final price before I go over there but by the time I get there she can give me the car. After dropping off the car at 8am on Monday, I do not get my car back until 2pm on Wednesday AND the bill is almost $1000??? When I had called the night before about a coupon being applied, the lady told me she could not find one but to go on the website to find one. Lone and behold AS SOON as I look on their website there is a coupon for 10%... Too tired to deal with it anymore, as I am driving home Thursday, I give them the 10% discount, pay the now over $800 bill, take my car, and leave. As I am driving on Thursday I have an issue with the Bluetooth on my five hour drive home multiple times which they had supposedly said was fine. I am extremely frustrated by the lack of communication and I am pretty sure they barely fixed my car as one issue they did "fix" malfunctioned in my drive as well. I was also not compensated at all for them keeping my car for almost 3 days. DO NOT GO HERE. Save your money, go somewhere else, and go somewhere that will actually make sure your car works! More
by A
Employees Worked With
Stacey Arnold
November 20, 2020
well please with the service of Nick Ogle and Morris miller both took time to answer all question Nick was very helpful and show us many difference style and very happy with my 2021 jeep miller both took time to answer all question Nick was very helpful and show us many difference style and very happy with my 2021 jeep More
by thomas smith
Employees Worked With
nick ogle
November 18, 2020
Had great experience at Shelor this morning. Did everything I asked without hesitation to service, state inspect and install new tires on my Wrangler Safari. With Covid a concern, agent arranged for everything I asked without hesitation to service, state inspect and install new tires on my Wrangler Safari. With Covid a concern, agent arranged for me to await service completion inside a rental vehicle rather than the waiting room. Finished the entire job in 1/2 hr better time than initially advised and provided free car wash coupon. More
by Jim
Employees Worked With
? Didn’t get agents name
November 17, 2020
Excellent sales team. Heath Hang, sales representative was very professional and helped me in making the right decision. During the whole process they never forced me to signup for something that I was n was very professional and helped me in making the right decision. During the whole process they never forced me to signup for something that I was not comfortable with. More
by Hari
Employees Worked With
Heath
November 15, 2020
This is the 4th vehicle I have purchased from Shelor. Bobby Vaught got us a great deal on a new vehicle. No bickering or fighting over numbers. Highly recommend Shelor Motor Mile!!! Bobby Vaught got us a great deal on a new vehicle. No bickering or fighting over numbers. Highly recommend Shelor Motor Mile!!! More
by BrentMilam
Employees Worked With
Bobby Vaught
November 10, 2020
Great service by Caleb at the Dodge dealership. He was very polite and willing to help with every question. Caleb was very competent and knowledgeable. I will recommend him to my friends. very polite and willing to help with every question. Caleb was very competent and knowledgeable. I will recommend him to my friends. More
by Saved5
Employees Worked With
Caleb Tanner. Morris Miller
November 06, 2020
Service was completed in a timely manner and the service technician did a great job communicating with me throughout the process. Very professional and easy to work with. technician did a great job communicating with me throughout the process. Very professional and easy to work with. More
by Brandon_15
Employees Worked With
Nathan
November 02, 2020
Awesome group of people easy to work and deal with. Even though it was a long day Bobby Vaught kept us advised and kept our attitude good. I felt as I f we was getting screwed over in beckley with the Jeep though it was a long day Bobby Vaught kept us advised and kept our attitude good. I felt as I f we was getting screwed over in beckley with the Jeep dealer we decided to make the 1 1/2 hour drive to this place and they did awesome More
by danascottjr65
Employees Worked With
Bobby Vaught
October 31, 2020
good job troubleshooting a check engine light and fixing the problem quickly.Stacy is a terrific service advisor. I always take my vehicles there since i have moved into the area. the problem quickly.Stacy is a terrific service advisor. I always take my vehicles there since i have moved into the area. More
by Happy Customer
Employees Worked With
Stacy
