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Motor Mile Ford

Christiansburg, VA

4.7
840 Reviews

2257 Roanoke St

Christiansburg, VA

24073

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Showing 840 reviews

June 26, 2023

Tiffany was very nice and took very good care of me and got the work done quick More

by donnameadows2087
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
Jun 26, 2023 -

Motor Mile Ford responded

Thanks for sharing this positive feedback with the Motor Mile Ford team! Tiffany will appreciate the shoutout!

June 23, 2023

Tiffany was great, however on the drive home the new wiper blade on the passenger side is not wiping about a 3 inch gap at the end and of the wiper. Also the antifreeze reservoir tank is way past the ma More

by awwindle
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tiffany
Jun 23, 2023 -

awwindle responded

Like I said above the wiper on the passenger side doesn’t wipe about 3 inches on the end and the antifreeze reservoir is way to full.

Jun 23, 2023 -

Motor Mile Ford responded

While we appreciate the kind words about Tiffany, we apologize for the issues you have encountered with your wipers. We want the most for our guests and would be happy to speak with you to see what more we can do to help fix things. If you are willing, please contact me directly. Thank you, Customer Relations – cr@shelor.com

June 20, 2023

They over charged me for work that I previously paid to have done and they never corrected it. Then charged me again saying it was a different problem this time in the same area. Doesn't make sense to me More

by Robinsondavid167
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Cody
Jun 23, 2023 -

Motor Mile Ford responded

We apologize for any confusion or inconvenience you experienced with our billing. We strive to provide transparent and accurate pricing, so it's disappointing to hear that we have left the wrong impression. We would like to personally assist you with this matter and make things right, so please reach out to us at your earliest convenience. Thank you, Customer Relations – cr@shelor.com

Jun 23, 2023 -

Robinsondavid167 responded

Well I am available to discuss my review anytime and can be reached at 540 250 7537. Thank you sincerely

Jul 05, 2023 -

Motor Mile Ford responded

Mr. Robinson, we're glad to hear that we were able to go over your bill and confirm you were not charged for anything two times. We'll see you at your next service visit.

June 07, 2023

Worst oil change ever. Told them I needed a synthetic Mobil one oil change when I pulled in. Then came to me an hour later and told me they were almost done, I asked if the More

by kaylor_alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler
Jun 08, 2023 -

Motor Mile Ford responded

We're sorry that you had a negative experience with us during your recent visit. We strive to provide our customers with top-notch service and we apologize that we fell short in this case. We will be sure to discuss your feedback as a team to ensure we are providing timely and communicative service. If there is anything else you'd like to share, please don't hesitate to reach out. Thank you, Customer Relations – cr@shelor.com

Jun 08, 2023 -

kaylor_alex responded

👍

June 06, 2023

I've always liked this dealership but my last 2 service experiences have not been good. More

by sheltiegirls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Jun 07, 2023 -

Motor Mile Ford responded

We are sorry to read this feedback. We strive to deliver professional and accommodating service, and it is disappointing that we have missed the mark. We would appreciate the chance to speak with you to see what more we can do to improve your experience. If you are willing to discuss this further, please feel free to reach out. Best, Customer Relations – cr@shelor.com

June 01, 2023

Very timely processing of initial repair needs. I was kept updated of progress. The results were as expected with the highest possible quality of work provided. More

by dhp50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Arnold, Kevin Lake and Brittany
Jun 01, 2023 -

Motor Mile Ford responded

We're thrilled to hear about your positive experience with us! Thank you for supporting Motor Mile Ford and we hope to see you back again down the road!

June 01, 2023

Service went well, I was delayed for 20 minutes when I picked up my vehicle because my service write wasn’t available. I didn’t get to speak to my original service writer when I picked up my vehicle More

by Jimlancianese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
Jun 01, 2023 -

Motor Mile Ford responded

Thank you for taking the time to leave a review. We strive to provide our customers with timely and efficient service, and we are sorry that we missed the mark. We would love the opportunity to speak with you further about your experience and see what we can do to improve it. If you could please give me us call, we would be happy to help. Thank you, Customer Relations – cr@shelor.com

May 31, 2023

Shelor has always been good to us. The sales person Tommy was very helpful . And appreciated our business. More

by Flipper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy ,
Jun 01, 2023 -

Motor Mile Ford responded

We appreciate your business more than you know! Thanks for putting your trust in Tommy and the team at Motor Mile Ford. Until next time, safe travels!

May 29, 2023

Polite, courteous, prompt and respectful: Overall a very good experience. I would recommend this service: More

by a.melton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Manuel
May 29, 2023 -

Motor Mile Ford responded

We're thrilled to hear about your positive experience with us! It's great to know that you found our team prompt and respectful during your visit to Motor Mile Ford. We appreciate your recommendation and look forward to assisting you again in the future!

May 29, 2023

Exceptional customer service! We felt very comfortable with our purchase. Everyone we dealt with were so professional and friendly!! We would buy here again!! More

by kimaltzr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean and Gregory Clinton
May 30, 2023 -

Motor Mile Ford responded

We are thrilled to hear about your exceptional experience at Motor Mile Ford! It's wonderful to hear that our team made you feel comfortable throughout the entire purchase process. Thank you for taking the time to share your thoughts and we hope to see you again soon!

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