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Motor Mile Ford

Christiansburg, VA

Overview
Reviews
4.7
840 Reviews
Call Dealership (540) 381-8417
View Awards

2257 Roanoke St

Christiansburg, VA

24073

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Showing 840 reviews

May 27, 2023

I wasn’t notified about things they should have seen Such as the mess under the hood It looks like a mouse had gotten in there More

by Mmcguire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have no idea
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May 30, 2023 -

Motor Mile Ford responded

We sincerely apologize that your experience working with our team was not as communicative and seamless as we strive to provide. We always aim to accommodate the needs of our guests through effective and efficient service work, and we're sorry to hear about the mess that was left. If you're willing to continue this conversation, we'd like to chat and see how we can assist you moving forward. Please consider contacting us directly at your earliest convenience. Thank you, Customer Relations – cr@shelor.com

May 25, 2023

I had my first oil change also a tire rotation from the service dept. I was there without appt. They got me right in and came to check on me . Angel worked with me through entire process excellent people s More

by PAMELAMCKINNEY9708
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ANGEL
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May 25, 2023 -

Motor Mile Ford responded

We're thrilled to hear that you enjoyed your visit with us, Pamela! At Motor Mile Ford, we pride ourselves on being able to provide excellent service to all of our customers. Angel is a valued member of our team, and will be happy to know that she made your experience memorable. We hope to see you again down the road.

May 25, 2023 -

PAMELAMCKINNEY9708 responded

Angel is a woman

May 26, 2023 -

Motor Mile Ford responded

Thank you for this information!

May 22, 2023

Charged $40. 00 over my usual dealership! They only charge 76.00. Did not reset oil change indicator!!!! My Ford Pass rewards for this $115.28 charge are not show More

by Trish
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Altizer
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May 24, 2023 -

Motor Mile Ford responded

Ms. Larson, we are sorry to hear about your recent experience. When your husband brought your truck in, he did not mention to his advisor that he wanted to use the Ford points instead of paying. We can issue a refund and use your Ford points, not an issue. Please contact us directly at your earliest convenience if you want us to issue a refund. -Customer Relations – cr@shelor.com

May 14, 2023

Good and fast sale with great service. Would enjoy having future buys from him and the company. Thanks More

by Roger.simpkinsii
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Johnston
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May 15, 2023 -

Motor Mile Ford responded

Thank you for the review, Roger! We are so glad to hear that you had such a successful purchase experience working with the Motor Mile Ford team. Drive safely, and we hope to see you back again down the road!

May 09, 2023

Not real concerned about customer loyalty! Does not understand what express service means to a customer, doesn’t seem to care about the customer. More

by srichardson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Altizer
Report | Print
May 09, 2023 -

Motor Mile Ford responded

We apologize for falling short of your expectations here. We understand how valuable your time is and it's always our intention to provide quick service and attentive care. We would love to learn more about your experience so that we can make improvements going forward. Please give us a call when you have a moment. Thank you, Customer Relations – cr@shelor.com

April 22, 2023

Dealership was friendly and got me in right away. They also gave me a ride home More

by twins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel and Don
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Apr 24, 2023 -

Motor Mile Ford responded

Thank you for the review! We appreciate your business and hope to see you back at Motor Mile Ford!

April 19, 2023

The service was professional an friendly from arrival to departure. David made sure everything was taken care of before he released my car to me. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Apr 20, 2023 -

Motor Mile Ford responded

Hi John, we are delighted to hear that you had a great experience with us at Motor Mile Ford and that David provided you with excellent care. Thank you for taking the time to leave us a five-star review!

April 14, 2023

Tim was awesome told me all options in truck was very helpful with any questions More

by Terri.Robertson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim and Tiffany
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Apr 19, 2023 -

Motor Mile Ford responded

Thank you for the review, Terri! We are so glad to hear that Tim delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Motor Mile Ford!

Apr 20, 2023 -

Terri.Robertson responded

Have a little vibration in steering wheel checked tires all 35 not that

April 14, 2023

I was a good experience there be back there next time oil need change are time to trade vehicle More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
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Apr 19, 2023 -

Motor Mile Ford responded

Thanks for the 5-star feedback, John! We look forward to assisting you again down the road.

April 07, 2023

Very nice and was very helpful in selecting a truck as well as being informative about the process More

by Benphillips372
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan
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Apr 18, 2023 -

Motor Mile Ford responded

Thank you for reviewing us, Ben! We appreciate your business and hope to see you back at Motor Mile Ford!

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