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Motor Mile Ford

Christiansburg, VA

4.7
840 Reviews

2257 Roanoke St

Christiansburg, VA

24073

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Showing 840 reviews

August 31, 2022

Fast friendly service I didn't have to wait to long before it was done More

by libby.duffield54.ld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
Aug 31, 2022 -

Motor Mile Ford responded

We are delighted your service visit to Motor Mile Ford went off without a hitch. Thank you for your business, and have a great day, Libby!

August 29, 2022

Service writer good,not happy or pleased with Shelor over last visit,they serviced the truck and aligned it and yes hooked up cab lights but that's where it ended. Without being told the technician removed t More

by daycab04@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack,Mike
Aug 30, 2022 -

Motor Mile Ford responded

We are very sorry for the way your vehicle was returned to you. We expect thorough communication and meticulous work from our team and we would appreciate the chance to speak with you directly and see what we can do to make things right. Please reach out to Customer Relations at cr@shelor.com when you get the chance. Thank you.

August 29, 2022

Everything went well about getting me in and the turn time sooner than gave. Shuttle was nice only disappointment was they did not put a paper cover in my floor board got grease and a lot of black dirt o More

by rdhoward329
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany
Aug 30, 2022 -

Motor Mile Ford responded

We apologize for the state of your vehicle upon receiving it. We strive to deliver seamless and professional service, and it is disappointing that this was not better reflected in your experience. We assure you that we will use this feedback to improve our practices in the future. If there is anything more we can do to assist you, please feel free to reach out. Thank you, Customer Relations – cr@shelor.com

August 26, 2022

Tommy was my salesman and he was super knowledgeable and helpful. He answered all my questions (even the tough ones) and helped me find a vehicle that made sense for my needs and my budget. The Expedition w More

by Dave
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas (Tommy) Manuel
Aug 26, 2022 -

Motor Mile Ford responded

Dave, thank you for the great review! Hearing that Tommy delivered such an outstanding and pressure-free purchase experience made our day. Drive safely in your new Ford Expedition, and enjoy it! We hope to see you back again at Motor Mile Ford!

August 23, 2022

We trade cars every 4-6 years. Best Ford Dealership we have ever been to. Our sales consultant, Phillip Hylton treated us like family, really listened to our wants & was determined More

by rlcrews24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Hylton
Aug 23, 2022 -

Motor Mile Ford responded

Thank you for this fantastic shoutout to Philip and the team here at Motor Mile Ford! We are grateful for your recommendation and wish you many safe miles in your new car!

August 18, 2022

Great customer service from purchase to service, from folks who are as passionate about cars as I am! Thanks, Jack, brother Mustang guy, for a great service experience! More

by Rmgill1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack
Aug 19, 2022 -

Motor Mile Ford responded

Thank you for taking the time to review us! We are thrilled to hear that you had a successful service experience working with Jack and the Motor Mile Ford team. Drive safely, and we hope to see you back!

August 18, 2022

Great dealer ship I will back again I was treated great experience good every body was so nice More

by rallen44444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everybody
Aug 19, 2022 -

Motor Mile Ford responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Motor Mile Ford team. Drive safely, and we hope to see you back!

August 16, 2022

Tiffany was excellent - she provided updates on the repairs and estimates ( that were accurate) for completion time./dates . She was great to work with . Very knowledgeable about the problem and the s More

by Herd88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany
Aug 16, 2022 -

Herd88 responded

Tiffany was great to work with.

Aug 16, 2022 -

Motor Mile Ford responded

Thank you for the great review! We are thrilled to hear that Tiffany delivered such a successful service experience working with the Motor Mile Ford team. Drive safely, and we hope to see you back!

August 16, 2022

They are always helpful at the service center. Jack is always pleasant to deal with. More

by ngallimore67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack
Aug 16, 2022 -

Motor Mile Ford responded

We're thrilled you've enjoyed working with Jack here at Motor Mile Ford! Thank you very much for your support.

August 14, 2022

I had the check engine light to come on. I took my vehicle to Ford service and they determined the cause. They told me warranty would take care of the issue. The service department replaced More

by al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Looney and Mike Underwood
Aug 15, 2022 -

Motor Mile Ford responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Motor Mile Ford team. Drive safely, and we hope to see you back!

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