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Motor Mile Ford
Christiansburg, VA
840 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 840 reviews
October 22, 2020
Had my new F150 for a week. Too new to know, but so far, so good. Waiting on accessories to be received, so they may be installed. Motor Mile Ford acted professional after an initial glitch and did above so good. Waiting on accessories to be received, so they may be installed. Motor Mile Ford acted professional after an initial glitch and did above and beyond to earn my business. Update-accessories received and installed by Dealership. Could not be more pleased More
by JWD
Employees Worked With
Bowie / Joe
October 09, 2020
I shopped online first and found a car I wanted. I couldn't go to them to test drive it as I had wrecked my car. Stephanie Young called me and we worked via email and phone to get the right financing couldn't go to them to test drive it as I had wrecked my car. Stephanie Young called me and we worked via email and phone to get the right financing and car on short notice. She worked all day and helped me make a decision to go newer so I could get a better warranty and incentives. It all worked out great! Loved the customer service. More
by alisahmoody
Employees Worked With
Stephanie Young, Hilda
October 07, 2020
Joe Buchanan did right by us and helping us buy our Mustang. Everything went smoothly and answered our questions. Would buy another ford in future. Mustang. Everything went smoothly and answered our questions. Would buy another ford in future. More
by bigboycole2
Employees Worked With
Joe Buchanan
October 06, 2020
Always happy with Shelor Motor Mile, and today , no exception. Eric was very courteous and helpful in service department ! He kept me updated during first service of my Ford Escape exception. Eric was very courteous and helpful in service department ! He kept me updated during first service of my Ford Escape More
by Chatburgess65
Employees Worked With
Eric
October 05, 2020
As always, excellent customer service at Shelor Motor Mile Ford. These people take care of their customers and for that I am truly grateful. The service work on my vehicle was great. Mile Ford. These people take care of their customers and for that I am truly grateful. The service work on my vehicle was great. More
by coshelor
Employees Worked With
The service advisor Chris was very helpful and kept me informed. Thanks Chris!
October 05, 2020
Great service! Took care of my issue and fully explained what was wrong. Always good service. Service area was clean and waiting area was clean and comfortable. what was wrong. Always good service. Service area was clean and waiting area was clean and comfortable. More
by Dale Handy
Employees Worked With
Nathan
September 26, 2020
I had did a review on 9/21/20 on my recent experience with Motor Mile accessories dept. I received a call a few days later from the manager of the parts/accessories dept with her apology on the way thing with Motor Mile accessories dept. I received a call a few days later from the manager of the parts/accessories dept with her apology on the way things were handled when I brought my 2020 F150 Lariat to get a sprayin bed liner, a tonneau bed top, a step on side the bed and two wheelwell covers. She explained to me how some of the processes that were done that day are being changed to solve some of the issues I had brought up. I was very pleased with the plan she had to get me back in there to get my cover put on. More
by toddc27@hotmail.com
Employees Worked With
Manager of accessories dept
September 25, 2020
Excellent customer service. Finished on time, as promised. Genuine care from our advisor. Highly recommend and would not go anywhere else. Really appreciate a company that cares as much about my car promised. Genuine care from our advisor. Highly recommend and would not go anywhere else. Really appreciate a company that cares as much about my car as I do. More
by CindyGHale
Employees Worked With
Christopher Fergu
September 22, 2020
Overall experience was excellent. Bought my car in two days that was test driving, financing, signing. Very friendly and professional staff. They were quick to look for the cars I wanted with the specs I days that was test driving, financing, signing. Very friendly and professional staff. They were quick to look for the cars I wanted with the specs I needed. Although they came to me with the “we just sold that car” about 3 times, I am very happy ugh my purchased car. Will buy my next car from them again. More
by Kenaford
Employees Worked With
Joe, Pam
