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Motor Mile Ford - Service Center

Christiansburg, VA

4.6
332 Reviews

332 Reviews of Motor Mile Ford - Service Center

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March 05, 2024

I arrived early for my service appointment and it was not an issue. I was greeted, reviewed my vehicle’s service needs, provided an estimated time wait, and offered the Shuttle service, if wanted. Christophe More

by Our RAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Haden; and Dom
Mar 06, 2024 -

Motor Mile Ford responded

We're glad to know that your early arrival was smoothly accommodated and you had a positive experience with Christopher at Motor Mile Ford. We strive for excellent customer service, so it's great to see we hit the mark! Thanks for sharing this review.

February 20, 2024

Always treated well when having my cars serviced at Shelor Motor Mile it’s an easy process. More

by SRBull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
Feb 20, 2024 -

Motor Mile Ford responded

Thank you for your confidence in Motor Mile Ford, and for your business. We are grateful to have you as a customer!

February 20, 2024

They got me in and out of there in no time. I am very pleased More

by stanthemanmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Haden
Feb 20, 2024 -

Motor Mile Ford responded

Thanks so much for sharing your five-star service visit with Motor Mile Ford! We look forward to assisting you next time.

February 08, 2024

Tiffany was very professional and kept me updated on the progress of my vehicle. They diagnosed the issue and got the parts ordered. More

by rpennington2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Looney
Feb 09, 2024 -

Motor Mile Ford responded

We're glad to know Tiffany and our team at Motor Mile Ford could provide you with a professional service experience. Keeping customers updated is important to us, so we appreciate your feedback!

February 06, 2024

Quickly changed my water pump out in my truck when it went out. Fixed in one day. Tiffany and staff were amazing! More

by Richard Rowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
Feb 07, 2024 -

Motor Mile Ford responded

Richard, we're glad to know Tiffany and our team at Motor Mile Ford were able to get your truck back on the road quickly. Thanks for sharing this positive feedback!

February 03, 2024

Austin was very professional and kept me informed the whole time on my Ford Escape SUV service. I would highly recommend Shelor Motor Mile for buying or the Service for your vehicle. Thank you again! More

by K2468jh1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Feb 05, 2024 -

Motor Mile Ford responded

We're delighted to know that Austin provided you with excellent service for your Ford Escape SUV at Motor Mile Ford. Your recommendation means a lot to us! We'll be here if you need anything else in the future, thanks again!

February 01, 2024

Stacey greeted me like a friend, as always! The service was great and the time estimate was spot on! I never feel like a “task” here and look forward to each service! More

by Jacemt489fc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey, Tiffany, Patsy, and Rocky
Feb 02, 2024 -

Motor Mile Ford responded

We're so glad to know that you always feel welcomed and valued at Motor Mile Ford! It's great to see Stacey and the team are consistently providing excellent service. We look forward to seeing you again for your next visit!

January 04, 2024

Worked great with me. Can’t thank the folks enough for helping me get the parts and get my truck back on the road. More

by Trevis.stamper
Recommend Dealer
Yes
Employees Worked With
Christoper
Jan 04, 2024 -

Motor Mile Ford responded

We're glad to know our team at Motor Mile Ford was able to assist you effectively. Thanks for the positive feedback, and happy driving!

January 03, 2024

Second time in for repairs and having to tow it back. Service Ctr not reliable. More

by griffin3intojc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Xxx
Jan 08, 2024 -

Motor Mile Ford responded

We expect more than a 3-star experience for our customers and we are sorry to see we let you down. We'd like the chance to make this right. Would you please contact us when you have a chance so that we may help? Thank you, Customer Relations – cr@shelor.com

December 26, 2023

Shelor Motor Mile provides quick service for basic oil changes without an appointment. Angel was very helpful and made sure that the work was handled quickly. More

by mrshlltdd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Dec 26, 2023 -

Motor Mile Ford responded

We're glad to know that you had a quick and efficient service experience with Angel at Motor Mile Ford. We appreciate your feedback. Thanks for choosing us!

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