Motor Mile Ford - Service Center

Oil change, inspection, tires rotated I had a great experience, Trevor was very through and understood my lack of vehicle knowledge and even let me know when I would probably need to chang I had a great experience, Trevor was very through and understood my lack of vehicle knowledge and even let me know when I would probably need to change my tires & get my oil changed again. More

oil change and tire rotation The service received was excellent and the personnel was knowledgeable. They were courteous and treated my vehicle with care and i was kept well infor The service received was excellent and the personnel was knowledgeable. They were courteous and treated my vehicle with care and i was kept well informed More

recall work The recall work was completed in the time we were told.. Waiting room was a little chilly but comfortable enough. Do not have any complaints. The recall work was completed in the time we were told.. Waiting room was a little chilly but comfortable enough. Do not have any complaints. More

Ford F 150 In and out the same day. Was. It does of work needed before proceeding. Found and repaired an unoticed brake problem. Price was very reasonable. In and out the same day. Was. It does of work needed before proceeding. Found and repaired an unoticed brake problem. Price was very reasonable. More

Excellent Quick-Lube service (and Salesman who sold us the v The Technician, Taylor, who greeted me when I brought my Expedition in for Oil change, was super nice. My sister-in-law picked me up and we went for The Technician, Taylor, who greeted me when I brought my Expedition in for Oil change, was super nice. My sister-in-law picked me up and we went for lunch. Taylor called me just as we finished and said my vehicle was ready. He met me at the cashier's desk and explained everything to me. Just super nice technician. In fact, there has never been a technician at Shelor Motor Mile Super-Lube who has not been extra nice. Randy Marshall, salesman, has sold us several vehicles from Shelor Motor Mile, the last three being Ford Expeditions. Randy has always been the perfect person to deal with - explains everything to us with a wonderful smile! Thank You, Randy! Shirley & Doug Phillips More

will not go anywhere else great service dept - easy in easy out - Eric Adams has always been easy to schedule with and takes care of problems quickly - this dealership is easy great service dept - easy in easy out - Eric Adams has always been easy to schedule with and takes care of problems quickly - this dealership is easy to work with in all depts More

Service Repair on my leased vehicle. Everyone that I worked with at the Shelor service department was very friendly, helpful and attentive. The repairs were made in a timely manner and th Everyone that I worked with at the Shelor service department was very friendly, helpful and attentive. The repairs were made in a timely manner and they even went the extra mile to acquire a refund for rental car fees that I incurred while my car was being repaired. Great job and thanks so much for all that you do. More

Service for Ford Flex Had the coating of paint and interior, and helium in tires. Was very easy to schedule and drop vehicle off, and pick up. Didn't cause any hardship on Had the coating of paint and interior, and helium in tires. Was very easy to schedule and drop vehicle off, and pick up. Didn't cause any hardship on the family at all. Very pleased and Bobby was very friendly and accommodating. More

Service Experience I called and got an appointment the same afternoon. Jayson Lynch was friendly and helpful. I was very upset about a problem with my new Ford Focus. I called and got an appointment the same afternoon. Jayson Lynch was friendly and helpful. I was very upset about a problem with my new Ford Focus. Jayson took care of me and didn't make me wait for a long time and I was given a loan car to keep over the weekend. Overall, it was a very positive experience and I would highly recommend the service to all my friends and family. More

I recently moved and took my Cadillac CTS for service. The first time when the engine light came on, I was asked to leave the car which I did. As the day went by I didn't hear back from the service dept o The first time when the engine light came on, I was asked to leave the car which I did. As the day went by I didn't hear back from the service dept or receive any updates. I had to call twice or thrice only to hear that the agent (Joe) dealing with the issue was with another customer. Finally I get a call the following day on the status and they had to keep the car for a day more to replace the radiator which wasn't cheap ($1600). Couple of days ago, I noticed some abruptness in the gear shifting (3.6L v.6) and since these guys did the transmission job last time, figured will go back to them. I should have known better; I was asked to leave the car again and same story all over again. I didnt get any updates and after calling numerous times only to hear that the agent (Joe) was with another customer again, I gave up. Finally I got a call at the end of day stating that they need one more day. This morning again I tried calling with the same result and so I finally gave up and went there and got my car back. I m very very displeased with the service and even more so with the fact that no one was able to give me a straight answer. I am going to also speak to the line manager (Brian) directly in the next few days to report the sort of experience I had to go through. More