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Motor Mile Subaru

Christiansburg, VA

4.9
662 Reviews

240 Jarrett Drive Southeast

Christiansburg, VA

24073

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662 Reviews of Motor Mile Subaru

November 14, 2022

Excellent customer service. Brian is always accommodating and makes the service experience quick and easy. More

by dsturm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Lawless
Nov 15, 2022 -

Motor Mile Subaru responded

Thank you for stopping by to review Brian and the team at Motor Mile Subaru! We can't wait to see you again!

November 14, 2022

I only interacted with Cody on this visit. He was very pleasant and polite. He explained that there might be a longer wait than usual because of more people getting inspections. He offered a More

by Beth Henson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Nov 14, 2022 -

Motor Mile Subaru responded

Beth, thank you for the great review! We are so glad to hear that Cody delivered such an outstanding service experience. We will be sure to pass on the kind feedback to him. Drive safely, and we hope to see you back again at Motor Mile Subaru!

Nov 16, 2022 -

Beth Henson responded

I’ll be back!

November 12, 2022

Customer friendly, professional, knowledgeable, very helpful in all interactions I have encountered over the last four years More

by ashurjain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lopez
Nov 14, 2022 -

Motor Mile Subaru responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Motor Mile Subaru team. Drive safely, and we hope to see you back again down the road!

November 12, 2022

Brian was exceptional! Helpful with everything from dealing with my insurance company to keeping me updated on every step of the repairs . Would definitely recommend to oth More

by Nicoleatwood2021
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian
Nov 14, 2022 -

Motor Mile Subaru responded

We appreciate this great review, Nicole! It is great to hear that Brian provided communicative and helpful service. Thanks for working with the Motor Mile Subaru team!

November 11, 2022

Quick prompt service - excellent service staff . . appointment time ready … quality service and would recommend anytime .. More

by Alyse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Nov 11, 2022 -

Motor Mile Subaru responded

Thank you for this great review! We strive to provide timely and exemplary service to our customers, so it is great to hear that you had a positive experience with us here at Motor Mile Subaru.

November 08, 2022

Outstanding service. Brian was very attentive and timely. He arranged for a shuttle to drop me off and pick me up, online payment to expedite paperwork, and even provided More

by pmorton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Lawless and Don
Nov 08, 2022 -

Motor Mile Subaru responded

Our goal is to deliver outstanding service, and it's wonderful to hear that Brian and the team provided that to you! Thank you for trusting Motor Mile Subaru!

November 05, 2022

Charged for 2 of 3 services that were supposed to be free. 3 hrs for a scheduled oil change, inspection and tire fix. Understand it was their busiest day but wait was still excessive. Tech noted/ sugges More

by Sheadma97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Oliveira
Nov 07, 2022 -

Motor Mile Subaru responded

We are very sorry that your service took longer than anticipated, and that you were charged for items you believed to be complementary. We would like to get this sorted out as soon as possible, as your customer satisfaction is very important to us. Please reach out to us directly when you have a moment. Thank you, Customer Relations – cr@shelor.com

October 29, 2022

Great people to work with. Process was easy and smooth. Very professional and courteous. Very experienced. More

by Pam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb, Tyler, Jay and James
Oct 31, 2022 -

Motor Mile Subaru responded

Pam, thank you for the great review! We appreciate your business and we hope to see you again at Motor Mile Subaru. Safe travels ahead!

October 19, 2022

Service was fast, staff checked with me before performing repairs, and the whole experience was positive. More

by Mat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey
Oct 20, 2022 -

Motor Mile Subaru responded

We're delighted our team delivered prompt and communicative assistance that shaped a positive experience! Thanks for choosing Motor Mile Subaru, Mat!

October 19, 2022

I was very pleased car in and worked on and out I got me out best that they could but they still need to order a part so I'm waiting on a call hope it soon I know they're working to help me out More

by Steph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Lawless
Oct 19, 2022 -

Motor Mile Subaru responded

Steph, thank you so much for sharing your service experience with us at Motor Mile Subaru. We are really grateful for your patience as we get your vehicle parts in. You are more than welcome to reach out to Chris at chris.oliveira@shelor.com and he will make sure all parts are ordered.

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