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Motor Werks Honda - Service Center
Barrington, IL
156 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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156 Reviews of Motor Werks Honda - Service Center
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March 27, 2017
Above and beyond Today I brought my 2015 Honda Civic in to have an oil leak checked out. I intended to pick up my Civic the following day, but realized when I returne Today I brought my 2015 Honda Civic in to have an oil leak checked out. I intended to pick up my Civic the following day, but realized when I returned home that my house keys were attached to my car keys, both of which were still at the dealership. I was frantically driving to the dealership at 6:40 PM to get my car/ house keys before the service station closed at 7:00. Eric was no longer on duty at the dealership, but he still went above and beyond to communicate with me and to make sure that my car would be available when I arrived. He made additional phone calls and also communicated with the staff present there at the time. As I was leaving the dealership, Fred assured me that he wouldn't have left until I arrived. I am so thankful that the service staff happily helped me out in a time of need. They're awesome. Thank you! More
by Kristen Schneider
Employees Worked With
Eric Philips, Fred Ricke
Helpful March 11, 2017
Awwsome Experience Just one word.. Awwsomeee.. You feel like you are talking to a friend when you talk to Tony Ashif.. He made my work so simple Just one word.. Awwsomeee.. You feel like you are talking to a friend when you talk to Tony Ashif.. He made my work so simple More
by Harish Ramaswamy
Employees Worked With
Tony Kashif
January 09, 2017
Smooth purchase of Crosstour Zach was helpful and insured a painless purchase process. He was informative without being pushy. I wouldn't hesitate to refer family and friends to Z Zach was helpful and insured a painless purchase process. He was informative without being pushy. I wouldn't hesitate to refer family and friends to Zach. Appreciative of Motor were large selection of new and used autos. More
by Philisa
Employees Worked With
Zach Goslin
April 26, 2016
service done on car The honda service guy Eric was excellent. I took my car in because my car was pulling to the left. We taught it was just an alignment issue but turns The honda service guy Eric was excellent. I took my car in because my car was pulling to the left. We taught it was just an alignment issue but turns out to be a bad tire. Eric was very helpful with keeping us updated and help us get a loaner car to drive back to Rockford which is an hour away. The sales guy Steve was great with helping us with our loaner car. He also fill our gas tank for us and was very friendly. We recommend Honda at Motor Werks because of the way the sales and service people treated us. More
by honda gal 2013
October 09, 2014
Fantastic, as usual. Went in for routine service and a recall, came out with a smile! MotorWerks goes out of their way to make sure their customers are treated courteously Went in for routine service and a recall, came out with a smile! MotorWerks goes out of their way to make sure their customers are treated courteously and professionally. Bryan Couture is the absolute best when explaining repairs/maintenance. Never pushy...just explains exactly what is needed in easy-to-understand language. Always concerned about the customer's comfort should they have to wait for their vehicle longer than expected. Also, the cost of repairs is stated up front so there are no surprises. Hands down the best dealership around. More
by azieez
Employees Worked With
Bryan Couture, Bryan Couture
September 03, 2014
Over prices labor A new motor was placed in the rear, passenger window to the tune of over $200 of labor for less than two hours of work! This was in addition to the $ A new motor was placed in the rear, passenger window to the tune of over $200 of labor for less than two hours of work! This was in addition to the $100+ for the part. Very disappointed with the cost of the repair, the labor. The new facility looks wonderful and the customer service is great. I would just like Motorwerks to know I am in the market for a car- I have purchased three of my past three cars from motorwerks and would like to purchase another from you- but your loa or costs are astronomical! Looking at Marquart for a GMC rather than another MW Cadillac. The service center reps were very accomadating, even helping me out with a loaner car- but the labor cost is more inline with a surgeon, not an auto mechanic!! More
by Honda2004
Employees Worked With
Ed
