Motor Werks INFINITI

Steve was great and made the buying process easy and efficient! He was responsive and helpful and even helped pull off the ultimate surprise gift for my husband’s 40th birthday - a new car! efficient! He was responsive and helpful and even helped pull off the ultimate surprise gift for my husband’s 40th birthday - a new car! More

new car sale Great place to work with,Steve Minks was very helpful. sales team professional. I and my wife were impressed with the whole experience from start to f Great place to work with,Steve Minks was very helpful. sales team professional. I and my wife were impressed with the whole experience from start to finish. More

It was great working with Ali the finance manager he was straight forward explaining everything about the QX80 And got me a great deal I am a satisfied customer thank you and my sale manager Frank was great straight forward explaining everything about the QX80 And got me a great deal I am a satisfied customer thank you and my sale manager Frank was great took his time to help with everything made my day I couldn’t ask for a good day at the motor weeks Infiniti dealer We need more like these guys at car dealership to make your day go smooth More

I was very impressed with my whole experience from the start to finish when I left the dealership. My sales rep Nathan was very good at listening to what I wanted from the initial conversation over the ph start to finish when I left the dealership. My sales rep Nathan was very good at listening to what I wanted from the initial conversation over the phone and when in person. He was very thorough. and straightforward not wasting my time. When I presented my offer he asked if that would be ok to introduce the manager Seth, who would be reviewing this, I advised that would be fine. As Seth came and introduced himself, I was very impressed as he listened as well to what I wanted. Any questions I had about the special finance rates ,Nathan and Seth went over and made me feel comfortable and not pressured. They were both thorough and straightforward , not wasting my time. They listened to what I wanted , negotiated and made a deal! They made it clear to me they want to earn my business and made it happen in a timely fashion as well. I must say I have never had such a great experience from start to finish in such a a decent time frame with any dealership but here at MotorWerks Infiniti of Barrington IL. If you are looking for a vehicle new or used, definitely go here! I highly recommend Nathan as the sales rep, so be sure to request Overallhim. You won’t be disappointed with him, as he will listen to your needs and do his best to get a desirable offer that will close the deal ! Also , this dealership did give us the best price, as we had been communicating with two others. Overall, I definitely recommend this dealership! I will definitely go here again, when in the market for another car and request Nathan as my sales rep! More

Good but could have been great! Show room was amazing with all the different car dealers in one spot! Sales team was professional! Wasted too much time trying to sell me after market Show room was amazing with all the different car dealers in one spot! Sales team was professional! Wasted too much time trying to sell me after market products that I was totally not interested in (Gap insurance and paint protector) but did not put same efforts into after market products that I was interested in (custom rims and auto starter) which at the end of the day cost the same price!.My Lexus GX 460 only had 27,000 miles but was involved in an accident. Took the truck to Lexus for a sticky door handle. They said the issue was due to the accident and the problem was addressed with extra lubricant! Obviously didn't work. Lexus replaced handle at $250 plus repaired a broken cup holder at no additional charge. Truck is brand new now! Went back to MW to ask for reimbursement of the repair charge and got a big hassle! Finally agreed to pay half the bill! But after six weeks, no refund! So close! But no cigar! More

Great person and COVID safe service. Worked hard to give me the best deal. Sales person was outstanding. Frank made sure I was taken care of the best way possible. me the best deal. Sales person was outstanding. Frank made sure I was taken care of the best way possible. More

Steve with Motor Works was very pleasant & helped us find the right car, in the right price range that we were looking for. No hard, pushy sales and very prompt with getting us in our new QX60. We're very ha the right car, in the right price range that we were looking for. No hard, pushy sales and very prompt with getting us in our new QX60. We're very happy that we bought with him! More

Marcin and Steve listened to our needs. They located a vehicle with the trim and options we needed. Reasonable negotiation and we have a great car and a better experience. My wife was a germaphobe and the vehicle with the trim and options we needed. Reasonable negotiation and we have a great car and a better experience. My wife was a germaphobe and they made it easy to research, test drive, and buy. More

wonderful service beautiful dealership with very helpful staff i would recommend them to everyone. top quality inventory nathan and ali got us in and out answering all beautiful dealership with very helpful staff i would recommend them to everyone. top quality inventory nathan and ali got us in and out answering all our questions More

Great experience. Nathan was the best! Nathan was great in helping me with the full process of buying the car. We had some minor service issue and it was dealt promptly. I would rate this d Nathan was great in helping me with the full process of buying the car. We had some minor service issue and it was dealt promptly. I would rate this dealership 5/5 in customer service. I have visited so many other dealerships in Illinois but this is the best so far. More