Motor Werks INFINITI

Updated Review This is an update to a previous review (attached): I have decide to change my review from 1 star to 4 stars based on the ultimate resolution of my i This is an update to a previous review (attached): I have decide to change my review from 1 star to 4 stars based on the ultimate resolution of my issue. I received my payment in full after posting my review online after weeks of no response from the dealership (within 12 hours of posting my review, I received 2 texts, 2 phone calls, and 1 email trying to resolve the issue). Additionally, I am loving my car. Buyer beware: the dealership was a pleasant enough experience upon the purchase of the car but was less than accommodating when trying to receive a reimbursement. Original Post (which resulted in a resolution): I recently purchased a car, (2017 Nissan Murano Platinum) from Steve (sales) and Ali (finance). The car was missing the SD card and Steve informed me that is what controls the navigation system. Ultimately, I decided to purchase the car with the understanding that I would be reimbursed for the SD card by MotorWerks Infinity (I received an “I Owe” document signed by Ali) after I brought the car to the Nissan dealership close to my home. I drove the car home from the dealership late that evening and when I started the car the next morning I noticed that the radio, clock, bluetooth connection…all reverted to their default settings. I reset the panel three times and each time they reverted back to default. I emailed Steve and he responded, “Let me do some research and see what it could be.” He never followed-up. Fortunately, the team at the dealership by my home found out that the issue was all related to the missing SD card. I have emailed Steve and Ali on three different occasions explaining the situation and expecting a reimburesment (I attached the receipt for diagnostics and the SD card as well as the “I Owe” document). Again, no response. I have forwarded the email on to the general manager, Marcin Cybulak, and, again, have not heard a response. To be fair to Mr. Cybulak, it has only been two business days but I will keep you posted as to how long it takes to get a response. I expected more professionalism from a dealership that claims it has “quality customer service, and [is] dedicat[ed] to the community.” More

Simply great We’ve purchased two vehicles from Moter Werks Infiniti in the past year and both experiences have been great. We never felt pressured and our salesma We’ve purchased two vehicles from Moter Werks Infiniti in the past year and both experiences have been great. We never felt pressured and our salesman Steve took the time to listen to what our needs were. Overall we would highly recommend this dealership. More

Best Experience At A Car Dealer Ever! Geno went above and beyond to make sure we were sarisfied and our needs were met. Usually dislike going to car dealees because of the " hard sell" f Geno went above and beyond to make sure we were sarisfied and our needs were met. Usually dislike going to car dealees because of the " hard sell" feeling and the lengthy time to close the deal, but it was seamless and quick here. Extremely happy with our car and the deal. We will definitely be back to see Geno and Motowerks the next time we are in the market for a car. 10 stars!! More

Great Experience! Geno was exceptionally knowledgeable and easy to work with. He was very prompt at answering all of my questions and made sure the entire process went Geno was exceptionally knowledgeable and easy to work with. He was very prompt at answering all of my questions and made sure the entire process went as smoothly as possible. Even the financing and paperwork was handled very professionally and efficiently. More

Great experience at Motorwerks of Barrington! Geno was my salesman and was very accommodating in getting me information about a few cars I was interested in. He even helped me close the deal on a Geno was my salesman and was very accommodating in getting me information about a few cars I was interested in. He even helped me close the deal on a car I thought was already sold and unavailable. Geno quickly came to action the moment he saw the car was available and sold it to me the same day. He stayed late past closing to ensure everything went smoothly for me. I would highly recommend Geno and Motorwerks! More

Great to work with Kash was great to work with. We would recommend anyone go and work with him. Way to go motor werks team Erik and Lindsay Jonas Kash was great to work with. We would recommend anyone go and work with him. Way to go motor werks team Erik and Lindsay Jonas More

Geno Makes Buying a Car Easy & Pleasant Geno made it so easy to purchase my 2019 Infiniti QX50. He knew everything about the car and answered questions with the right amount of detail. His l Geno made it so easy to purchase my 2019 Infiniti QX50. He knew everything about the car and answered questions with the right amount of detail. His low key style allowed me to move through the process at my own pace. Great guy to do business with. More

CPO Q50 Spotless! Great web site, friendly well informed staff, immaculate facility, streamlined process for trade and purchase. A special thanks to Nathan, Malik, Stev Great web site, friendly well informed staff, immaculate facility, streamlined process for trade and purchase. A special thanks to Nathan, Malik, Steve, and Ali. They guided me through from start to finish. More

Easy time buying Kash was great. I have a special needs daughter that he totally respected my situation. He let me and my family test drive and then leave immediately Kash was great. I have a special needs daughter that he totally respected my situation. He let me and my family test drive and then leave immediately with my daughter to take her home. The car fit my family’s needs and I came back the next day to talk to Kash and purchase! More

Quick & outstanding out of state sales It was an easy and painless purchase via email and text. They were super helpful and efficient. I will highly recommend anyone to them. Great job!! It was an easy and painless purchase via email and text. They were super helpful and efficient. I will highly recommend anyone to them. Great job!! More