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MotorWorld Chrysler Dodge Jeep - Service Center

Wilkes Barre, PA

4.7
18 Reviews

18 Reviews of MotorWorld Chrysler Dodge Jeep - Service Center

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January 05, 2023

I brought my Jeep in for a computer issue, then an alighnment. I was taken care of promptly and courteously. Rachel is really down to earth and is a pleasure to talk to, even on other topics (I caught More

by Jeepyone1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Judge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Letizi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Southworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

MotorWorld Chrysler Dodge Jeep responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 04, 2022

Very professional, was honest with me on all the questions I had. They made sure I was satisfied with my purchase before leaving the dealership. Called a few days later to make sure I still liked my More

by zantowsky03
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Richard Kester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Gatts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

zantowsky03 responded

Would go back

July 29, 2022

Dennis was great to work with. And the service was done quickly and efficiently. Would recommend. More

by Lance
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Ellis
Aug 02, 2022 -

MotorWorld Chrysler Dodge Jeep responded

Hi Lance, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!

July 12, 2022

My service manager was polite, courteous and very professional. All service managers should be trained by this individual. More

by franksweeney64
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Colarusso
Jul 14, 2022 -

MotorWorld Chrysler Dodge Jeep responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

July 01, 2022

I really appreciated the help that I received from Crystal Hillard (Tuesday, June 28, 2022). She explained everything to me and went out of her way to check into my "car care service plan." She was th More

by gb
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Crystal Hillard
Jul 02, 2022 -

MotorWorld Chrysler Dodge Jeep responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 23, 2022

Recently had a warranty situation with 2 of my 2018 Jeeps. My concerns and problems were addressed by Crystal, and Morgan at Jeep Service and by Kevin and Joe at the Motor World Auto Body shop!!! Tha More

by AndyD
Customer Service
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Morgan Letizi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frances Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin-Joe Auto Body
Jun 24, 2022 -

MotorWorld Chrysler Dodge Jeep responded

Hi Andy, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

February 04, 2022

Iam giving a 5 star because of the girl that waited on me for the past 2 days… she was incredible More

by Stacy
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 04, 2022 -

Stacy responded

The girl who waited on me was incredible

July 24, 2021

Very expensive $250+ to change 2 fuel filters on a 2500 diesel Ram. My bill was over $500 for an oil change a 2 fuel filters and that was with saving $90 from a coupon. More

by Bmcgough3
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Dudek, Scott VanValkenburgh
July 17, 2021

Ray was great. He helped me after the service department was closed and got me in to a loaner vehicle so I wasn't stranded. It is nice to deal with someone who is considerate of other people's needs. Great More

by Al Adams
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Christianson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Spiccioli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon
Jul 19, 2021 -

MotorWorld Chrysler Dodge Jeep responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 19, 2021

Rob D. Was able to get us a quick appointment, the techs diagnosed the issue, Michelle D. In Warranty Dept. explained our coverage just perfectly. Thanks to all! More

by TimC
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michelle DiGioia, Shelley Puzzetti , Robert Dudek
Feb 22, 2021 -

MotorWorld Chrysler Dodge Jeep responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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