MotorWorld Pre-Owned - Service Center

Brought my 2018 Jeep Sahara in for a replacement key with programing. Drew, told me that my vehicle needed a computer update and that it would be completed while my vehicle was in for tbe key/programing. W programing. Drew, told me that my vehicle needed a computer update and that it would be completed while my vehicle was in for tbe key/programing. While updating the computer, a problem arose . Drew assured me that everything would be taken care of, he set me up with a vehicle and called me once the my vehicle was ready. Drew then called me the following morning to make sure everything was fine with my Jeep. Drew, thank you for the excellent service and professionalism!!!! Well done!!! More

No one cares Asked service dept to please check the bumper on our car while it was getting inspected because it was loose..they did not. Came partially off while Asked service dept to please check the bumper on our car while it was getting inspected because it was loose..they did not. Came partially off while driving car home, my husband almost went off road... More

Ken Hoats and Charles Carmichael have gone above and beyond to meet all of our expectations and needs. I would highly recommend Motorworld of Wilkes-Barre to anyone and everyone. Very professional deale beyond to meet all of our expectations and needs. I would highly recommend Motorworld of Wilkes-Barre to anyone and everyone. Very professional dealership. Thanks for all you do gentlemen. Awesome experience. More

Excellent service by Joe Ledoretti I recently purchased a pre-owned 2015 Nissan Altima at the MotorWorld pre-owned shop in Wilkes-Barre, PA. My family and I purchased a pre-owned Toyot I recently purchased a pre-owned 2015 Nissan Altima at the MotorWorld pre-owned shop in Wilkes-Barre, PA. My family and I purchased a pre-owned Toyota Corolla a few years ago at MotorWorld Toyota and we have been pleased with the service given to us at that time, and we enjoy the car, so we decided to return to purchase the Altima. some repair items needed to be done after the sale, and Joe took the time to explain in detail what was needed, and why. I had a service appointment early today, and Joe took the time to drive my to my office (not far from the shop) as I needed to get to work on time. When I returned at the end of the day the car was clean, fixed, and the parts and labor were covered by the warranty. Thanks Joe for your service! More

Horrible customer experience I purchased a 2015 Acura TLX here, before I picked it up I asked if the brakes could be addressed because they appeared to be old due to rust and shak I purchased a 2015 Acura TLX here, before I picked it up I asked if the brakes could be addressed because they appeared to be old due to rust and shaking during braking. I was told they were ‘fine’ with no other information about the brakes. I pick the car up thinking things would be fine but the whole car shook pretty badly and there was a shake traveling at high way speeds. I used this car for two days with horrible braking performance to the point where I felt it wasn’t safe because I needed it for work. I brought the car back two days later (I live 85 miles from this dealership), to have them address the issue and they just resurfaced the rotors and said bye. I had the General Sales Manager look at them after I test drive it with still no improvement in the situation to have my opinions about what I felt invalidated and listened to but not at all heard. They offered to comp part of a new brake job to satisfy me because they were ‘fine’ but there was no real documentation stating what ‘fine’ was. Two days after the brake job I get a call saying that they found a bent rim, which would explain part of my issue driving at highway speed. Not once did they pay attention to the wheel being bent when I asked if the balancing was correct. So I’ve made 4 trips back to the dealership with no one willing to talk to me about this anymore, they’re kind of just done and that’s apparently it. I’m really disappointed because I went into this purchase happy I’m getting a newer car and none of what I express gets acknowledged that it’s even remotely valid or I never hear back after leaving a message and an email like they constantly say to do. I suppose spending $16,000 on a vehicle from this dealership does not get you those luxuries which is a shame. Never giving my business to this dealership again and I wouldn’t suggest other people to either. More

Excellent service Very pleased with motor worlds service. They were very friendly and courteous. The shuttle was a great option because I was able to do what I needed t Very pleased with motor worlds service. They were very friendly and courteous. The shuttle was a great option because I was able to do what I needed to get done while I was waiting for my car to get serviced. More

Pre-owned Sale If you go to Motorworld Pre-Owned see Mike Munchak! They entire team helped every step of the way! Super friendly service from the time I came in to If you go to Motorworld Pre-Owned see Mike Munchak! They entire team helped every step of the way! Super friendly service from the time I came in to driving away that day! A+ More

great experience Motor world provided me with excellent customer service, and made my car buying experience easy with no stress. The dealership has friendly and knowle Motor world provided me with excellent customer service, and made my car buying experience easy with no stress. The dealership has friendly and knowledgeable salespeople that made me feel like a king through the whole experience. I would without a doubt recommend this place to anyone. More