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Motorcarsonline.com Lansing
Lansing, MI
816 Reviews
Motorcarsonline.com Lansing was established in 2000. We pride ourselves with selling the cars that we love and treating people the way we would want to be treated. First class integrity, professionalism, and customer service is what we stride for everyday. Don't drive any car, drive a Motorcar!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 816 reviews
March 02, 2026
I purchased a Jeep Wagoneer from another MotorCarsOnline location on December 8, but management at this Lansing location became involved when I attempted to resolve the issues that began shortly after the p location on December 8, but management at this Lansing location became involved when I attempted to resolve the issues that began shortly after the purchase. Unfortunately, the situation has now been ongoing for nearly three months without being fully resolved. Shortly after leaving the dealership and beginning the drive home, the vehicle started displaying electrical warning lights and sensor alerts. The vehicle was also leaking oil due to a loose oil filter that had not been properly tightened. When I contacted the dealership about the warning lights, I was told in writing that they “knew what the issue was” and that they had already spoken with their service department about it. Despite that, the vehicle still required diagnostic work at a Jeep dealership to address the problem. There were also issues regarding the spare key. I was told in writing that the key would go out in that day’s mail, but that never actually happened. After several weeks of follow-up it became clear the key had not been mailed. While trying to resolve the missing key issue through this location, a staff member even asked whether I would be willing to sign an NDA before they sent payment for the replacement key, which was surprising given the situation. Another major issue has been the warranty paperwork. The warranty was supposed to reflect commercial use with unlimited mileage and a $100 deductible, since the vehicle was purchased in my company’s name and is used for work. However, the warranty was processed incorrectly and has required additional time and effort to correct. I have made multiple attempts to resolve these issues directly with management, including speaking with the general manager, Mark, who informed me that the matter had been placed on Simone to handle. Despite that, I still have not received direct communication from Simone to finalize the remaining warranty correction. At this point, I am simply asking for the vehicle and warranty to reflect the terms originally agreed upon at purchase and for the remaining issues to be resolved. I hope the dealership will reach out so this situation can be resolved before I need to escalate the matter further. More
by willie
January 05, 2026
Kat was amazing to work with, had everything ready and made the process of filling the paper workout painless..she was incredibly knowledgeable about the process, and was able to fine me the car a wanted made the process of filling the paper workout painless..she was incredibly knowledgeable about the process, and was able to fine me the car a wanted in no time flat... I would 100% keep going to her for my next few purchases More
by Tom
Employees Worked With
Kathleen ickes
December 25, 2025
I recently purchased from motor carsonline. com at the Lansing location. Kat was my sales person. I was actually looking at two cars almost identical. Although their competitors car actually com at the Lansing location. Kat was my sales person. I was actually looking at two cars almost identical. Although their competitors car actually had a little more on it, Kat without realizing it made her car the better deal for me. She emphasized honest things that I had lost track of, one owner car, spotless Carfax, etc. She earned my purchase. More
by John
Employees Worked With
Kat
December 22, 2025
I recently purchased a used Tundra with the Chris M out of the Kalamazoo location. I am from WI and have never purchased a vehicle in this manner, aka without driving it first. They did a great job helpi of the Kalamazoo location. I am from WI and have never purchased a vehicle in this manner, aka without driving it first. They did a great job helping addressing my concerns and were very patient and walked me through the process. The truck was delivered and it’s been a great experience thus far. I would recommend. . More
by Josh
March 12, 2025
I drove a long distance to pick a car up here and man it didn’t disappoint the selection of cars was amazing!! Micheal B our salesman made the experience stress free super and nice and accommodating. The ne didn’t disappoint the selection of cars was amazing!! Micheal B our salesman made the experience stress free super and nice and accommodating. The next time i purchase a new car ill be driving to Lansing More
by Jfletch30
Employees Worked With
Micheal B
March 05, 2025
Great dealership ,,very nice and friendly people find car I look for ‘,,test drive done deal in one hour ,,next day delivery to the house ,,Thanks Rick. I look for ‘,,test drive done deal in one hour ,,next day delivery to the house ,,Thanks Rick. More
by dzelatic
Employees Worked With
February 28, 2025
Excellence is hard to achieve — Will Reed and Motorcars of Lansing delivered and provided an excellent experience in selling me a vehicle this week… if you want the best check them out! of Lansing delivered and provided an excellent experience in selling me a vehicle this week… if you want the best check them out! More
by DrJohn
Employees Worked With
Will Reed
February 17, 2025
We were very impressed with how smooth and prompt Michael handled everything, no delays, no problems - just a fast and professional service. I would definitely recommend him. Thanks Michael! handled everything, no delays, no problems - just a fast and professional service. I would definitely recommend him. Thanks Michael! More
by mwilimarebecca
Employees Worked With
Michael B
February 09, 2025
Amazing Experience Trading in My 2022 Ford Ranger for a 2022 GMC Sierra 1500! I recently had the pleasure of trading in my 2022 Ford Ranger for a 2022 GMC Sierra 1500, and I couldn't be more thrilled wi 2022 GMC Sierra 1500! I recently had the pleasure of trading in my 2022 Ford Ranger for a 2022 GMC Sierra 1500, and I couldn't be more thrilled with the entire process. From the moment I walked in, the staff was friendly, professional, and truly knowledgeable about every vehicle on the lot. The trade-in process was smooth and transparent. The dealer gave me a fair and competitive offer for my Ranger, making it easy to transition into my new GMC Sierra. They took the time to explain all the details, and I never felt rushed or pressured at any point. The team was incredibly patient in answering all of my questions, ensuring I felt comfortable and confident in my decision. They even went above and beyond to help me with financing options, making the experience seamless and stress-free. The GMC Sierra 1500 has been an absolute game-changer. The ride is smooth, and the features are top-notch! I am beyond impressed with the service and the vehicle. I highly recommend this dealership to anyone looking for a great trade-in experience and a quality vehicle. Thank you to the team for making this such a positive experience—I will definitely be returning for future purchases! More
by Steve Dootz
Employees Worked With
February 04, 2025
Great service Randy was a great guy to work with. We got thing taking care of in a fast transaction. Very smooth and peaceful We got thing taking care of in a fast transaction. Very smooth and peaceful More
by mforeman2929
