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Motorworld Honda
Wilkes-Barre, PA
1,141 Reviews
Offering Pennsylvania drivers an extensive selection of new Honda models for sale, our team at MotorWorld is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,141 reviews
March 11, 2026
This situation has gone on for years and reflects extremely troubling conduct from both the dealership and Honda. In 2024, I contacted the dealership about service history and recall repairs for the extremely troubling conduct from both the dealership and Honda. In 2024, I contacted the dealership about service history and recall repairs for the vehicle they sold me. Two different female employees gave completely contradictory answers. One stated she “could not see any work orders at all.” The other laughed nervously, claimed she could see them, then reviewed the records suspiciously quickly and concluded there were none. It is highly unlikely that a vehicle sold by a dealership would legitimately have zero work orders or service history available. Throughout 2024, neither the dealership nor Honda corporate could produce records for recall repairs. Because of this failure, I was unable to forward documentation for reimbursement. By the end of 2024, at least two case numbers had already been opened with Honda regarding these issues. In 2025, a dealership employee named Faran assisted an individual in purchasing another Honda. Around that time, my Social Security number suddenly stopped pulling up my Honda Financial portal information. When I asked Faran about the issue—while everyone was already at the dealership—he responded with open hostility and abruptly claimed that “their deal had nothing to do with me.” This was particularly strange given that he had previously attempted to involve me in resolving another individual’s towing fees, even though several other adults who were actually present at the dealership could have handled that issue. Despite being told that identity theft was already a risk and that I was being careful about my information, Faran allowed my email address to be used improperly in connection with their transaction. This created ongoing confusion and potential privacy risks that could have been easily avoided. It is now 2026. The vehicle remains effectively non-operational because recall repairs have not been properly addressed. Each time I attempt to resolve the situation, the dealership simply tells me to “call,” while ignoring the fact that the vehicle cannot be used and failing to contact the co-owner who actually has the financial means and multiple phone lines to resolve the matter. Instead, the burden is repeatedly attempted to be pushed back onto me. Over the past year I have retained extensive documentation including emails, live chat transcripts, and communications with Honda. The pattern is clear: the dealership and manufacturer are happy to complete a sale and take payment, but when serious recall and documentation issues arise, they delay, deny records, and shift responsibility. Consumers deserve transparency and functioning vehicles, not years of obstruction. Regulators should be aware of how basic documentation, recall compliance, and customer data are being handled here. More
by Nancy
March 06, 2026
Purchased a new trailsport from Catherine yesterday and it was a very enjoyable experience, and I felt that she wanted us to come to a reasonable price. Very satisfied and will be back to work with her aga it was a very enjoyable experience, and I felt that she wanted us to come to a reasonable price. Very satisfied and will be back to work with her again! More
by millerthomas41
February 26, 2026
Catherine was my salesperson. Very helpful, friendly and informative. The whole experience was very pleasant. My first new car purchase. Very helpful, friendly and informative. The whole experience was very pleasant. My first new car purchase. More
by neeneebop1
February 25, 2026
Faran was very welcoming and respectful. He was helpful throughout the purchase of my vehicle. He was a very honest salesman and patient as well. He answered all my questions and went above He was helpful throughout the purchase of my vehicle. He was a very honest salesman and patient as well. He answered all my questions and went above and beyond. I would definitely recommend him to others in the future! 😊 More
by eeh5107
February 07, 2026
Faran is a very courteous,respectful,and kind young man. He is very knowledgeable and answered guestions I didn’t even know I should ask.He made my experience of buying a new car enjoyable.Iwould definitely He is very knowledgeable and answered guestions I didn’t even know I should ask.He made my experience of buying a new car enjoyable.Iwould definitely recommend him to my friends and family. More
by Pat G
Employees Worked With
January 26, 2026
Bernice has been our Salesperson for all of the Honda's we have purchased. I enjoy working with her and the efficient staff. Thank you. Love my new CRV. we have purchased. I enjoy working with her and the efficient staff. Thank you. Love my new CRV. More
by Rockmor
January 13, 2026
Domenick wonderful to deal with - very knowledgeable on the vehicle I was looking at and purchase options. On the test drive he provided info on all aspects and features of the car, allowed me to take all the vehicle I was looking at and purchase options. On the test drive he provided info on all aspects and features of the car, allowed me to take all the time I wanted, and coached me through using all the different features while I had it on the road. Larry got me acclimated with the vehicle even further once purchase was complete so I was comfortable and knowledgeable on everything before driving off the lot. More
by mxc127
December 17, 2025
Very helpful in getting you into a car that you need. Very professional and straightforward Very professional and straightforward More
by ernest.otero
