Motorworld Honda

This was my first time purchasing a car on my own. Richard Englemann took the time to explain the entire process and answer all of my questions. He was considerate and professional-a Super Salesman i Richard Englemann took the time to explain the entire process and answer all of my questions. He was considerate and professional-a Super Salesman in my book. I'm very happy with my experience. More

What a great guy ! It was a pleasure working with this fella. Lots of knowledge and very helpful with our situation. Thank you Dan Vince for helping us with our trade It was a pleasure working with this fella. Lots of knowledge and very helpful with our situation. Thank you Dan Vince for helping us with our trade in. We were very happy with what you got us. Great supervisor! Thank you More

We were very grateful that we made our appointment with Amanda Coolbaugh. as our salesperson. She went above and beyond When helping with our 2 nd Honda. Thank you Amanda for making our process smooth Amanda Coolbaugh. as our salesperson. She went above and beyond When helping with our 2 nd Honda. Thank you Amanda for making our process smooth sailing n not rushing us into our forever vehicle. She was very patient n full of knowledge. We are happy we picked her as our salesperson we would definitely recommend Amanda Coolbaugh to anyone who is looking for a great salesperson. She treated us like family. More

Amanda Coolbaugh was very welcoming from the moment we walked into Honda and she’s very educated about all vehicles in that place. 2026 Honda Passport Is what we ended up with after she allowed us to walked into Honda and she’s very educated about all vehicles in that place. 2026 Honda Passport Is what we ended up with after she allowed us to drive multiple vehicles to assure it was the perfect fit for us and our needs. She did not rush us in any way. No pressure with Amanda Coolbaugh Hands down absolutely fabulous salesperson. Treated me like family. I must of drove her absolutely crazy with all my questions but nope that girl was pretty amazing! She was patient kind n caring to our needs. Everyone at the dealership seemed very friendly place is very clean. We were happy to get Amanda as our sales person. I would definitely recommend asking for her you will be very happy you did! we were happy with our trade in value as well. she got us a great deal. More

Purchased a new 2026 Accord Hybrid from Catherine 4/9/2026 and it was a very enjoyable experience, and I felt that she wanted me to come to a reasonable price. Very satisfied and will be back to work 4/9/2026 and it was a very enjoyable experience, and I felt that she wanted me to come to a reasonable price. Very satisfied and will be back to work with her again. More

My experience with MotorWorld Honda Wilkes-Barre was a master class in how to mishandle a safety recall. My vehicle became inoperable while active Honda recalls remained unresolved. I repeatedly reques master class in how to mishandle a safety recall. My vehicle became inoperable while active Honda recalls remained unresolved. I repeatedly requested help with recall repair, towing, and basic communication, and was met with delays, vague responses, and a lot of “call us” energy from a situation where the car was not drivable and phone access was not practical. That is not customer service. That is procedural avoidance dressed up as policy. What made this worse was the lack of consistency in the information I received. I was told different things about service history and work order records, and instead of clear coordination or ownership, the burden kept getting pushed back onto me to chase updates, prove the issue, and keep escalating it across dealership, manufacturer, and complaint channels. For something as serious as an open safety recall, I expected a dealership to act with urgency, clarity, and accountability. That did not happen. If you need recall work handled promptly and documented properly, do not assume you will get that here and keep your own records. More

Thomas was extremely kind and professional. He helped me with every question that I had. I appreciated his ability to be honest and I will definitely come to him again for my next lease. He helped me with every question that I had. I appreciated his ability to be honest and I will definitely come to him again for my next lease. More

Everyone at Motorworld Honda is so kind! Amanda is AMAZING and so personable. I was so happy with the experience, & my baby even loved her. Any purchases in the future will be through her, I Amanda is AMAZING and so personable. I was so happy with the experience, & my baby even loved her. Any purchases in the future will be through her, I refuse any other service. More

This situation has gone on for years and reflects extremely troubling conduct from both the dealership and Honda. In 2024, I contacted the dealership about service history and recall repairs for the extremely troubling conduct from both the dealership and Honda. In 2024, I contacted the dealership about service history and recall repairs for the vehicle they sold me. Two different female employees gave completely contradictory answers. One stated she “could not see any work orders at all.” The other laughed nervously, claimed she could see them, then reviewed the records suspiciously quickly and concluded there were none. It is highly unlikely that a vehicle sold by a dealership would legitimately have zero work orders or service history available. Throughout 2024, neither the dealership nor Honda corporate could produce records for recall repairs. Because of this failure, I was unable to forward documentation for reimbursement. By the end of 2024, at least two case numbers had already been opened with Honda regarding these issues. In 2025, a dealership employee named Faran assisted an individual in purchasing another Honda. Around that time, my Social Security number suddenly stopped pulling up my Honda Financial portal information. When I asked Faran about the issue—while everyone was already at the dealership—he responded with open hostility and abruptly claimed that “their deal had nothing to do with me.” This was particularly strange given that he had previously attempted to involve me in resolving another individual’s towing fees, even though several other adults who were actually present at the dealership could have handled that issue. Despite being told that identity theft was already a risk and that I was being careful about my information, Faran allowed my email address to be used improperly in connection with their transaction. This created ongoing confusion and potential privacy risks that could have been easily avoided. It is now 2026. The vehicle remains effectively non-operational because recall repairs have not been properly addressed. Each time I attempt to resolve the situation, the dealership simply tells me to “call,” while ignoring the fact that the vehicle cannot be used and failing to contact the co-owner who actually has the financial means and multiple phone lines to resolve the matter. Instead, the burden is repeatedly attempted to be pushed back onto me. Over the past year I have retained extensive documentation including emails, live chat transcripts, and communications with Honda. The pattern is clear: the dealership and manufacturer are happy to complete a sale and take payment, but when serious recall and documentation issues arise, they delay, deny records, and shift responsibility. Consumers deserve transparency and functioning vehicles, not years of obstruction. Regulators should be aware of how basic documentation, recall compliance, and customer data are being handled here. More

Purchased a new trailsport from Catherine yesterday and it was a very enjoyable experience, and I felt that she wanted us to come to a reasonable price. Very satisfied and will be back to work with her aga it was a very enjoyable experience, and I felt that she wanted us to come to a reasonable price. Very satisfied and will be back to work with her again! More