Motorworld Honda

Neil McCann was great, the rest was unconscionable. The initial sales experience was exceptional. Neil McCann was wonderful to work with. He knowledgeable of the vehicle and answered all of our questi The initial sales experience was exceptional. Neil McCann was wonderful to work with. He knowledgeable of the vehicle and answered all of our questions. The negotiation was relaxed and straight forward with no pressures. When we came to an agreement, he kept us up to date on the progress of arrival of our car and sent us pictures. He worked hard for the sale and got it because of the type of salesman he is. It was one of the best car sales experiences we’ve ever had; all the way up until the day we came to transfer the trade-in and pick up the CRV. We were sent off with a Jeff Mericle (excuse spelling) to sign the papers. The paperwork signing started smoothly and was proceeding quickly until we were nearly done. Then Jeff proceeded to drill us on questions like was our trade-in ever in an accident (should have been asked and researched prior to closing) and were we going to service it there, how many miles expected to put on car, etc… then started advising us on purchasing the “Vehicle Service Contract” and “Road Hazzard”. When I explained to him that before I would consider these options I would need to see the written terms of the contracts for those options, a written estimate of the pricing, and I would need to review them overnight (at the very least) he became more arrogant and aggressive. Although he rattled off some dollar amounts and payment options verbally he would not write up an estimate. He reluctantly wrote down some dollar amounts on a post-it for me, but those numbers had no correlation to what they represented (and just confused the issue). He also initially refused to provide any copies of the contracts but eventually and reluctantly provided only the back pages to those contracts. He said he could not provide me with a copy of the front page (which makes the back pages useless). I asked if it was necessary to make a decision on those options that night. He reluctantly admitted that I could add it at any time during the 3 year warranty but then continued to press for a decision on adding those options, at that seating, that night. He was clearly focused on making a sale that night and had no intention of honoring either my wishes or requests. Frustrated, he had me sign an iPad that we are declining all coverages. When he provided me a copy of document I just signed (again, had to ask for it) I noticed that there were five (5) other coverages that he never reviewed or discussed with us. I asked him about the “Honda Maintenance” plan and he reluctantly provided a copy of that contract (Minus the first page again). In conclusion; When my wife and I went there to pick up the car that night we were excited about it (with Neil, Best sales experience we ever had); When we left that night, we were angry and disgusted (with Jeff, Worst experience we have ever had buying a car). The worst part about this experience was how upset my wife got over the ordeal. This was going to be her car and instead of being excited about it, she was disgusted didn’t even care about it anymore. I have no time or use for high pressure sales tactics and refuse to patronize a dealer that condones the practice. The whole experience makes me wonder not only if we would ever buy another vehicle from MotorWorld again but also, if we would ever have the car serviced there. My advice to anyone that DOES intend to buy a car there; ask for Neil McCann for the sale BUT then; ask about and negotiate prices on optional products and services BEFORE you agree on a deal and get shuffled into the back room hot seat. For clarification, this is further explains my ratings: - “Your overall rating for this dealership”(2 Stars). Neil (5 Stars), Mgmt practices (2 Stars), Jeff (1 Star) - “Would you recommend this dealership?” (No). Can’t recommend a dealership that pulls the (put you on the spot in a back room) kind of stunt on their customers. - “Customer Service” (3 Stars). Neil (5 Stars), Jeff (1 Star) - "Quality of Work" (4 Stars). Car was good at pickup. - “Friendliness” (3 Stars). Neil (5 Stars), Jeff (1 Star) - "Price"(3 Stars). Price was average. More

Motor World! Bernice Brezinski helped me lease a new Honda Civic! She was extremely helpful and patient throughout the entire leasing process. I would highly recom Bernice Brezinski helped me lease a new Honda Civic! She was extremely helpful and patient throughout the entire leasing process. I would highly recommend coming in to see her when buying or leasing a new car! More

Purchased a new vehicle Went into Motorworld looking for a new vehicle. Was a little nervous because I was upside down in my current vehicle. Justin Pugliese was my salesman Went into Motorworld looking for a new vehicle. Was a little nervous because I was upside down in my current vehicle. Justin Pugliese was my salesman and he was excellent. Made me feel comfortable and showed me exactly what I was looking for at the price I needed to be at. I am so happy with my new purchase and Justin and Greg Passon made it happen. Thank you guys More

Traded Honda Civic coupe for Honda crv Had a Honda Civic coupe; absolutely loved it . Have a baby granddaughter now ... and have the need for room for a car seat. Contacted Neil ( sales per Had a Honda Civic coupe; absolutely loved it . Have a baby granddaughter now ... and have the need for room for a car seat. Contacted Neil ( sales person we had previously) & explained our need for a 4 door . He went over & beyond expectations to meet our needs More

Great experience I recently purchased a new Honda Civic Si from Motorworld , it was a surprising good experience. It has been 9 years since my last vehicle purchase, I recently purchased a new Honda Civic Si from Motorworld , it was a surprising good experience. It has been 9 years since my last vehicle purchase, and it's never been a process I enjoy. This time was different, the salesman I dealt with Jesus, was curtious and helpful without being pushy, I took a few weeks to finally decide on my purchase and he was a great help. Jeff in the finance department really went out of his way to explain everything and get me a great rate, better than my initial APR. Jeff was very personable, and explained all the benefits of the extended warranties available to me as well. Overall great experience! More

Easy trade up at Motorworld Honda Traded in my ~2.5 year old HR-V for a new Pilot. Matt, our salesperson, is new to the business, but knowledgeable, patient, and helpful. All in all Traded in my ~2.5 year old HR-V for a new Pilot. Matt, our salesperson, is new to the business, but knowledgeable, patient, and helpful. All in all a good car trading/buying experience. More

Great, friendly service Bernice was awesome. She listened and responded to every request and concern with care and exceptional attention. We were able to get into our vehicl Bernice was awesome. She listened and responded to every request and concern with care and exceptional attention. We were able to get into our vehicle the same day. The business manager was quick and efficient in meeting our needs and answering all of our questions. Best vehicle purchase experience we have ever encountered. More

Great Experience I recently leased a car at Motorworld Honda in Wilkes-Barre and I would to take some time to thank Joshua Salvaterra and the rest of team for the won I recently leased a car at Motorworld Honda in Wilkes-Barre and I would to take some time to thank Joshua Salvaterra and the rest of team for the wonderful experience they provided me. I will recommend this place to anyone looking for a Honda and any other brand known out there. Thanks MWH, and ill see you in a few thousands miles at my first maintenance appointment. More

Great Experience! Everyone at Motorworld Honda was great as we shopped for and bought our new 2018 Accord. Neil McCann patiently walked us through our options and helpe Everyone at Motorworld Honda was great as we shopped for and bought our new 2018 Accord. Neil McCann patiently walked us through our options and helped us decide which model was best for us. Neil suggested a factory incentive to get us a great price. Delivery was perfect — we had all the time we needed to understand the technology. Our third Honda from Motorworld. Thanks for everything! More

Outstanding service Bernice at motorworld fantastic. She is knowledgeable, honest and very reliable. She called me back within 10 minutes and helped me with all of my Bernice at motorworld fantastic. She is knowledgeable, honest and very reliable. She called me back within 10 minutes and helped me with all of my questions. Troy in finance was also a pleasure and knowledgeable. More