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Mountain Home Auto Ranch

3.7

42 Lifetime Reviews

2800 American Legion Boulevard, Mountain Home, Idaho 83647 Directions
Call (888) 229-8919

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42 Reviews of Mountain Home Auto Ranch

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August 20, 2019

"Worst dealership I’ve ever dealt with!!!"

- Jsec402

I purchased a new 2018 Ram 3500 in April of this year from Mountain Home Auto Ranch and drove up from Omaha, Nebraska to pick it up. It was the closest 2018 I could find with the options we needed. My salesperson was Rusty McAlexander. Before I made the drive, I specifically asked the sales manager, Brad Caldera and Rusty multiple times if there was any previous damage on the vehicle to make sure there wasn’t going to be any surprises when I got there. Previously, I looked at a similar truck in Missouri and the dealer disclosed that there had been damage repaired, but only after I drove 6 hours. I did not want that to happen again. Brad and Rusty from Mountain Home Auto Ranch even joked about how they “don’t do that kind of stuff there” when I asked. A week after I got the truck home, I found out it had been damaged/wrecked and repaired very poorly. I was flat out lied to. I called and talked to the service manager, Craig Clifford. He told me that damage does not have to be disclosed and they sell previously damaged and repaired “new” vehicles almost daily. When I tried to explain how deceiving that is, he hung up on me. When I called back he tried to deny it. He eventually told me to go get the truck repaired correctly and they would pay for it, so I gave up arguing with them and had the fender repainted and the headlight fixed. I emailed him the invoice and got no response. I had to call and leave a message everyday for over a week. When I finally got ahold of Craig, he lied to me again! He denied ever getting any of the messages and denied ever telling me to get the truck fixed, so he wasn’t paying the invoice. I have called and left more than 10 messages for the general manager, Darren Potter, Craig and Brad, and still haven’t received a call back. I’ve never been treated so poorly and lied to so many times by a dealership after spending that kind of money on a vehicle. All I asked was that they do what they can to make it right. They don’t care about their customers at all. Mountain Home Auto Ranch is the epitome of that shady car dealer we all hate. I’ve given them plenty of time to make things right before writing this review. You are absolutely OUT OF YOUR MIND if you spend money with these people, they will mislead and deceive you every chance they get. Buy your vehicles in Boise, these people are NOT worth the drive.

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Recommend Dealer
No
Employees Worked With
Darren Potter, Rusty McAlexander, Brad Caldera, Craig Clifford
June 14, 2019

"Very bad experience "

- BoiseVeteran

I tried to overlook the negative reviews. I gave the dealership the benefit of the doubt. I thought to myself, no way they would post a price online for the whole world to see...and then not honor it. Like most of you I am a very busy person. I don't have time in my day to argue with a salesman about the ethics of posting an internet price that not everyone is able to get. They repeatedly tried to convince me that a "conditional price" is only for people who got a special letter in the mail from Ford. So my question is this.. WHY PUT IT ONLINE... what a shady business practice to advertise a price with a little asterisk next to it, just so that you can make an extra couple hundred dollars off of unsuspecting service members such as myself. Very disappointed with both the salesman and the sales manager. They were willing to give up the sale over a difference of $750. Bait and Switch.. Buyer Beware.. Based on what I experienced on the phone today 6/14, I now believe all the negative reviews could have been true. Please do yourself a favor, shop local in Boise or Meridian until the Ranch gets it's act together.

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Recommend Dealer
No
Employees Worked With
Bennie and Sales Manager
April 26, 2019

"Worst Customer service EVER"

- mojo4fun

We spent 32k on a truck and was given 2 free oil changes. Schedule the 2nd one as we live 45 mins away. Get there and are told we have to wait an hour. We ask why as we had set an appointment. The response we got from Tina Nilson was very rude, she says very loudly ITS NOT MY PROBLEM. Ok we decide we will reschedule for another day. We do, and get there again meet with hostility from Tina. We had her our oil coupon and she say again very loudly WE DON"T NEED YOUR BUSINESS, YOU CAN LEAVE AND NEVER COME BACK. We both just stand there for a min dumbfound as we are not sure what was going on. I have called the GM 10 times with no return call. AVOID at all cost

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Recommend Dealer
No
Employees Worked With
NA
May 15, 2019 -

mojo4fun responded

The Service manager Craig reached out and was able to reschedule us and get us back in for an oil change. He helped check us in and was accommodating. Thank you Craig for making things right!!

March 13, 2019

"So far so good"

- Jeep 14K miles

First time using this dealer (previously lived out of area, Jeep product used the dealership purchased from). No issues with the Quik Lane service, I will go again.

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Recommend Dealer
Yes
Employees Worked With
Not sure
March 08, 2019

"Great service and desire to please. "

- Bryan from Wyoming

Benny took good care of us through the entire process. We had a general idea of what we wanted and he let us test drive three different trucks to help us decide. We drove home in a 2018 RAM 2500 Cummins that we love! They even installed optional nerf bars while we waited.

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Recommend Dealer
Yes
Employees Worked With
Benny
February 26, 2019

"Very Satisfied Customer"

- VanessaA.

I had my eye on the 2018 Jeep Renegade for a long time now and finally went to Mountain Home Auto Ranch. I was nervous walking in as a first time buyer but Michael King welcomed me with a big smile that really eased my nervousness. Michael was very accommodating. He is very knowledgeable about the car and patiently explained and introduce me to the car that I wanted. The negotiation processed was straight forward and I believe I good deal on financing my car. Thanks to Michael, I had a great experience in buying my first car. I want to thank Brad Caldera also for being kind. He patiently and very kindly explained to me all my contract and warranty papers. Sorting through all the paperworks that I had was a breeze so I thank Brad for that. Overall, great experience and would recommend this dealership to anyone.

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Recommend Dealer
Yes
Employees Worked With
Michael King, Brad Caldera
December 10, 2018

"2018 Ram 3500"

- ay

Brad was great to deal with. Straight forward, honest and helpful. Rusty was knowledgeable patient and helpful. I will recommend Autoranch to others. A great buying experience and worth the drive.

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Recommend Dealer
Yes
Employees Worked With
Brad and Rusty
December 06, 2018

"Great service and advises"

- Navid Z

They helped me get the right ride for what I need and were in touch with me all the time to make sure I'm doing good with my jeep.

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Recommend Dealer
Yes
Employees Worked With
Benny coffin
December 03, 2018

"Friendly staff Helpful"

- cdaY

Sterling was very friendly, helpful... Jeremy was very interested in our needs, wants for a new truck... small town quality service.....Yahoo.... my husband was excited !!!

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Recommend Dealer
Yes
Employees Worked With
Sterling, Jeremy
November 28, 2018

"Great place"

- Dennis

Very friendly and extremely helpful and listens to what you are talking about. I would recommend this to all my friends and family. Thank you so much.

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Recommend Dealer
Yes
Employees Worked With
Don't remember
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