Mountaineer Honda

I was not prepared for the tactics used by the used car manager that through me off my negotiating game! He had the experience and home field advantage over me! manager that through me off my negotiating game! He had the experience and home field advantage over me! More

Overall my experience with Mountaineer Honda has been very good. They have always been upfront with their prices and I have found they are very reasonable. I have even found they have been cheaper than o very good. They have always been upfront with their prices and I have found they are very reasonable. I have even found they have been cheaper than other places a couple of times. More

Jillian was attentive and professional. After my oil change, I was 23 miles away from mountaineer Honda when my low tire indicator light came on. It took two days for me to figure out how t After my oil change, I was 23 miles away from mountaineer Honda when my low tire indicator light came on. It took two days for me to figure out how to reset this notification on my digital display. More

I'm still very hesitant in their service dept. They were to quick fixing my vehicle. They were to quick fixing my vehicle. More

smooth process to have the van serviced. the staff was nice and professional and met our needs the staff was nice and professional and met our needs More

The buying process from start to finish was wonderful! Everyone was so nice, helpful, and very efficient! Everyone was so nice, helpful, and very efficient! More

Sierra and Seth were great to work with. I felt they really wanted to make a deal, considering I have leased 4 Highlanders in the past. This was my first Honda, and probably not my last. I felt they really wanted to make a deal, considering I have leased 4 Highlanders in the past. This was my first Honda, and probably not my last. I do think the financial department (Sarah Godwin) could be a little better, I do believe she said there were issues with the computer all day. We sat over an hour in the room with her trying to sign papers. I had to go back the next day to finish signing. She seemed a little flustered. The detailing, HORRIBLE! There was glue on the side of the car driver's side back door (I'm sure from the tape that was on it, I did mention it to Sierra, and he came out to clean it), the plastic was still left on half the stuff that was in the car. Sierra told me I could bring it back to have it detailed at a later date, but I don't feel I should have to waste my time to have this done. I was there for about 2 hours and all that was missed. I am still trying to learn all the things the car has to offer. If I can't figure it out, I google it. Sierra did offer to set my phone up, but I was ready to go. We got there around 3pm and didn't get out till almost 7pm. We did test drive 2 vehicles so that is some of the time, but we spent a lot waiting on the financial part of it. And once again I don't want to go back for that. More

Jillian was excellent, however it took way too long for the work to be done. I’m not seeing any improvement in the alignment! I also noticed every person waiting on their vehicle was called out for a con the work to be done. I’m not seeing any improvement in the alignment! I also noticed every person waiting on their vehicle was called out for a consult as to what else needed to be done with their vehicle. Jillian was helpful, made sure I was able to get transportation to get something to eat. I highly recommend her, but not the service department. I won’t be back unless it’s for a recall. More

This was my first car buying experience on my own and the staff at mountaineer Honda made the process so easy! staff at mountaineer Honda made the process so easy! More

The crew was helpful and knowledgeable about the options and the vehicle. They took the time to work out the deal we wanted. Chris was our salesman. A different name was on the review and the vehicle. They took the time to work out the deal we wanted. Chris was our salesman. A different name was on the review More