Mountaineer Honda

I am very pleased with my dealings with mountaineer honda and will continue to do my business with them again honda and will continue to do my business with them again More

Not a great experience. I took my vehicle in for an oil change, tire rotation, and to repair the driver door lock which no longer worked with the key fob. An hour after dr I took my vehicle in for an oil change, tire rotation, and to repair the driver door lock which no longer worked with the key fob. An hour after dropping it off, they called and told me it was ready. I asked about the problem with the door not locking. The service advisor said that everything was working properly. I told him to check again. Approximately five hours later they called back and said it was the actuator. They ordered an actuator which took another day. When they went to install the actuator, they said the problem was actually the wiring harness. It took another two days to order and install the harness. I was told parts and labor would cost around $400.00 for the harness. The cost was actually over $500.00. They also charged me an additional $24.00 in "shop fees." That makes no sense because all they did was an oil change, tire rotation, and wiring harness. How does that add up when they already charged me a separate cost for parts. We drove the vehicle home after five days and noticed a very bad vibration. We turned around and took it back and they said we needed the tires balanced. Why didn't they tell us that when they rotated the tires? We took it back Friday afternoon and it wasn't completed until Monday at 5pm. All we had done was a tire balance. So, not a great experience. Plus, it seems like that dealer always over-charges for labor costs based on past experiences. More

Everyone is always so nice and helpful. My husband and always buy vehicles from here My husband and always buy vehicles from here More

Great experience! My car and I are ready for winter and Jillian Manning is the BEST!!! My car and I are ready for winter and Jillian Manning is the BEST!!! More

I am enjoying the 2014 Honda CRV that they sold me. Thank you so much. Thank you so much. More

Wonderful service personnel very friendly excellent service if I lived in West Virginia I would definitely use them all the time service if I lived in West Virginia I would definitely use them all the time More

Been taking my car there since I bought it. Service has always been good and Jason is excellent at his job Service has always been good and Jason is excellent at his job More

Everyone was very professional, friendly, cooperative in putting a deal together we could all be comfortable with. putting a deal together we could all be comfortable with. More

Each time I visit Mountaineer Honda, the staff is always extremely professional, friendly and competent. Even though Rebecca sold me my car three years ago, she still contacts me to see how things are going extremely professional, friendly and competent. Even though Rebecca sold me my car three years ago, she still contacts me to see how things are going and if I have any issues. At my recent visit, there was some confusion about the purchased coverage for a wheel repair. Jordan and Jillian worked diligently to help resolve the confusion with the company, and we scheduled the repair while I was still at the service department. I can’t think of a time that I have ever left this dealership feeling disappointed about the service received. More

Appreciate the professionalism and courtesy. Jillian was great to work with and service was completed at the promised time. Jillian was great to work with and service was completed at the promised time. More