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Mtn. View Ford

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.8
2,189 Reviews
Our job at Mtn. View Ford Lincoln doesn't stop when you drive away behind the wheel of a new Ford, Certified Ford or used car. In fact it's just getting started. As a family-owned dealership, we're committed to helping you enjoy an extraordinary ownership experience. We certainly don't expect you to believe that just because we tell you that's our mission, but our industry awards suggest that, here in Southeastern Tennessee, we're getting the mission accomplished.
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301 E 20th St

Chattanooga, TN

37408

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Showing 2,189 reviews

June 10, 2025

I was grateful they serviced my transmission without charge no questions asked under warranty! Thank you Jim and Joe! The pickup and deliver service is phenomenal! More

by KAKHI.WAKEFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe and jin
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June 09, 2025

Service took too long with no unelicited updates along the way. 12,13,14,15 More

by none24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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June 09, 2025

Experience was good. Salesman nice and courteous. Process went well shorter time than I had anticipated. More

by TONYLEWISHD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 08, 2025

Great day. Process was quick and seamless. James S was also great. The car is great More

by JPOPE2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Pernell Stalling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 08, 2025

Veterans appreciation policy is insulting to any veteran not discharge recently. Mountainview has an unacceptable opinion of what a veteran is and what their worth is to their dealership. If you fought a w More

by Rschweitzer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Rose
4.0
This rating includes all reviews, with more weight given to recent reviews.
Race Henderson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

Mtn. View Ford responded

Raymond, Thank you for your feedback. First and foremost, we deeply respect and appreciate the service and sacrifices of all veterans—past and present—regardless of when you or anyone else served. We understand your frustration, and we want to clarify that the military appreciation program you mentioned is not a policy created or controlled by Mountain View Ford. It is a manufacturer-based incentive program developed and managed by Ford Motor Company. We are simply required to follow their eligibility guidelines when applying discounts and promotions. We truly wish the program were more inclusive of all veterans, and we encourage you to share your thoughts directly with Ford Motor Company at https://www.ford.com/help/contact/. Your voice matters, and sharing your perspective with them could help advocate for broader recognition. If there’s anything else we can do to help or if you’d like to speak directly with a member of our team, please don’t hesitate to reach out. We value you and your service.

June 07, 2025

The transmission service was good and I appreciate the use of a courtesy vehicle. However, after fixing the transmission, the O2 sensor started tripping the check engine light. My service advisor called a More

by CLARK.CREGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
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June 07, 2025

Joe was great to work with . Always informative and straightforward. The videos were great! Good job! More

by JMORROW8790
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Centers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 07, 2025

They picked up the Aviator, serviced it and returned it clean. What more could you ask for besides doing it for free. Good job MVFL. More

by LOU.DITTMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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June 07, 2025

The main thing Mountain View Ford has going for it is Joe Nichols. Joe makes doing service at Mounatin View efficient and worth it. More

by LWALKER6218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Nichols
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June 06, 2025

Family friendly an pleasure to work with. Really wants best for the customers They are great More

by ronnielbrown25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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