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Mtn. View Ford

Chattanooga, TN

4.8
2,261 Reviews
Our job at Mtn. View Ford Lincoln doesn't stop when you drive away behind the wheel of a new Ford, Certified Ford or used car. In fact it's just getting started. As a family-owned dealership, we're committed to helping you enjoy an extraordinary ownership experience. We certainly don't expect you to believe that just because we tell you that's our mission, but our industry awards suggest that, here in Southeastern Tennessee, we're getting the mission accomplished.
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301 E 20th St

Chattanooga, TN

37408

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Showing 2,261 reviews

January 01, 2021

Patrick was such a pleasure to work with. He was very knowledgeable about the vehicles and really listened to me without putting any pressure on me. More

by dotsondv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Owensby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Mtn. View Ford responded

Thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

January 01, 2021

Best car buying experience, Eddie made this process stress free and helped me find the perfect car. We were able to finance a car with the payment we asked for!! Exceptional service! More

by jvinceslio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Ackerman
Jan 04, 2021 -

Mtn. View Ford responded

Thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 31, 2020

Eddie was willing to work with me and hear my concerns when purchasing a vehicle. Very pleasant experience. He didn't make me feel rushed or pressured. Thank you More

by Jeff A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kassie Stillwell, Eddie Ackerman
Jan 04, 2021 -

Mtn. View Ford responded

Jeff, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

Jan 05, 2021 -

Jeff A responded

Thank you for a hassle-free purchase.

December 31, 2020

The salesman John was fabulous. Ran out of gas driving it to another lot. Need more service people to make aure this doea not happen to someone else. More

by Angelaqualls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandi Conversica, Chad Akins, Craig Beckler
Jan 05, 2021 -

Mtn. View Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again! Take care!

December 31, 2020

The agent has knowledge of the vehicle and made sure I had FordPass set up as well as linking phone to car. He emailed informative videos. More

by Lawmom04
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tamara Fikes, Tessa Coffey
Jan 05, 2021 -

Mtn. View Ford responded

Hello, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

December 28, 2020

The Mountain View team is very knowledgeable and did everything within their power to make sure I was happy with my vehicle choice. Once chosen, the closing process was extremely smooth and quick. More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Mtn. View Ford responded

Hello Scott, we're so pleased to hear that everything was completed so quickly and to your satisfaction! At Mtn. View Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

December 28, 2020

John met me on the parking lot and had the vehicle I was interested in up front. He had good knowledge of the vehicle and was not overly pushy. A very good experience! More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tamara Fikes
Dec 30, 2020 -

Mtn. View Ford responded

Hello Steve, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

December 27, 2020

Could not have asked for a better car buying experience. I was helped to find the model and accessories I was lookin for. Thanks Josh! More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Newman, Tamara Fikes
Dec 28, 2020 -

Mtn. View Ford responded

Hello Ron, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 27, 2020

Bought 3 vehicles from this place. Always bought from Chris yancey. Good service..I just wish the final dealings could be upfront. I knew t was already approved before I even knew the payment. To be hone More

by Emartin1958
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yancey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tamara Fikes
Dec 30, 2020 -

Mtn. View Ford responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 26, 2020

John provided an excellent experience from the moment we stepped onto the lot. When they didn’t have exactly what I was looking for he checked all of the other local dealers for me and when they also didn’t More

by bubblehead60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Mtn. View Ford responded

Hi, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

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