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Mtn. View Ford

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.7
2,746 Reviews
Our job at Mtn. View Ford Lincoln doesn't stop when you drive away behind the wheel of a new Ford, Certified Ford or used car. In fact it's just getting started. As a family-owned dealership, we're committed to helping you enjoy an extraordinary ownership experience. We certainly don't expect you to believe that just because we tell you that's our mission, but our industry awards suggest that, here in Southeastern Tennessee, we're getting the mission accomplished.
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301 E 20th St

Chattanooga, TN

37408

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Showing 2,746 reviews

March 13, 2026

We just purchased a new 2025 F150 and it was a super easy process and great experience! We signed everything over Docusign and came the next morning for pick up! Everyone we worked with was super nice. More

by CTARBET1785
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Centers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Broome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 12, 2026

We went in thinking we knew what we wanted but they showed us what we were missing. More

by HAYLEYMONTALVO1
Recommend Dealer
Yes
Employees Worked With
Xander Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Xander Collins
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March 10, 2026

Chris Yancey was absolutely great helping me pick the perfect car for me and sat with me and showed me where everything was in the car Great experience More

by DEMPSEYWELDING
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Yancey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 08, 2026

Straightforward and focused on what I actually wanted All staff I interacted with were pleasant and able to answer my questions quickly More

by LUCAS2059
Recommend Dealer
Yes
Employees Worked With
Ethan Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Hickman
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March 08, 2026

Mountain View Ford and Kenneth Cone have taken great care of us for many years! More

by Kathy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Cone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 07, 2026

Austin was amazing would definitely buy from him again made the process easy would recommend him More

by sjason142
Recommend Dealer
Yes
Employees Worked With
Brandon Mathis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Mathis
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March 07, 2026

Online. Straightforward closed the trade in and sale quickly. Some dubious prices on the website but I expect that. Great experience More

by MEHSLINGJR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Yancey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Yancey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 07, 2026

The worst experience in my 50 years of buying vehicles. One lie after another starting with premium gas non sense and ending with interest rate delusions. Poor communication in all facets. First thing I ha More

by BOSHEA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Goodwin
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2026 -

Mtn. View Ford responded

Boshea, we’re sorry to hear that your experience left you feeling this way. That is certainly not the impression we want anyone to walk away with after doing business with us. Our team strives to be transparent throughout the entire process—from vehicle operation and trade discussions to financing options—and we regret that your visit did not reflect that. Interest rates and final terms are determined by the lending institutions involved, and multiple options are often presented depending on the approval received. We understand how that process can feel frustrating if expectations don’t align with the final lender terms. We also take concerns about vehicle condition and communication seriously. Something as simple as tire pressure should absolutely be addressed before delivery, and we will review that internally with our team. We have attempted to reach out to discuss your concerns directly but have not been able to connect with you. If you are open to it, we would still welcome the opportunity to talk through your experience and see if there is anything we can do to improve the situation. Please feel free to contact Brandon Mathis, General Sales Manager, at 423-756-1331.

March 05, 2026

The service was great and speedy they are awesome with kids being in the room they work endlessly to make it effortless and Johnnie did amazing from start to finish leaving us with no questioned unanswere More

by BRANDONRITCHIE348
Recommend Dealer
Yes
Employees Worked With
Brandon Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Mathis
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March 05, 2026

Salesman was great. Financing and ordering of the vehicle was not a good experience Experience was poor More

by HUNTERHOLMES94
Recommend Dealer
No
Employees Worked With
Austin Nolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Nolan
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Mar 06, 2026 -

Mtn. View Ford responded

Hunter, thank you for your feedback. We’re glad to hear that your experience with the salesperson was a positive one, but we’re truly sorry that the financing and vehicle ordering process did not meet your expectations. In this case, we acknowledge that the wrong Expedition was delivered and unfortunately the issue was discovered too late in the process. That’s on us, and we regret the inconvenience and frustration it caused. We appreciated your patience and the opportunity to learn from the situation so we can improve the experience for future customers. If there’s anything further we can do to assist you, please feel free to reach out to Brandon Mathis, General Sales Manager, at 423-756-1331.

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