Mtn. View Ford

I dropped my car off on Monday and they texted on Thursday and said the parts had come in. Joe texted that Austin would answer any questions I have. The text said parts were in on Thursday and would Thursday and said the parts had come in. Joe texted that Austin would answer any questions I have. The text said parts were in on Thursday and would be worked on Friday. I called Friday and asked to speak to Austin and he was with a customer so I left a message. No one called me back. No answers to my text. I came on Saturday thinking that it was probably ready and the website said your service department was open. There was someone there taking in cars and the garage doors were open and there were lots of cars in the service area and people but the person at the counter said there was no one there that knew anything about my car on saturday. He said the parts were in but he didn't know anything else. First thing Monday morning I get a text saying the car is ready. The text just said "is ready". That means it was probably ready on Friday afternoon or maybe Saturday but no one was there to let me get it. If it wasn't actually ready until Monday that's fine but I'm thinking it was probably ready Friday afternoon but nobody called me. If it was being worked on Saturday and completed Saturday I should have been able to pick it up then. The work seems to have been done correctly but there was a long narrow scuff mark on the rear driver side quarter panel. It did wipe off with some pressure but it wasn't there when I brought it in. Other than that the work seems to have been done correctly. I would probably use Mountain view Ford service again. More

It was easy to get an appointment and they had me out in about an hour. about an hour. More

Johnny & Mtn View Ford both Were great! Both were honest & trust worthy Next time i trade vehicles i will go to Mtn View Ford! Both were honest & trust worthy Next time i trade vehicles i will go to Mtn View Ford! More

Good job. Dealers was very professional and friendly. Continue providing great service. Thank you! Good. Dealers was very professional and friendly. Continue providing great service. Thank you! Good. More

Bought a car 6 months ago and the transmissions went out very upset 2014 jeep Patriot and no help from the dealer ship they sold me a lemon very upset 2014 jeep Patriot and no help from the dealer ship they sold me a lemon More

Everyone I contact with were extremely nice. I expected to get my vehicle back sooner than I did BUT when they gave it back to me they also gave me a shiny beautiful car wash ! I expected to get my vehicle back sooner than I did BUT when they gave it back to me they also gave me a shiny beautiful car wash ! More

Shady practices, bait and switch and “wrong fees”. Bought the same care with less apprehension from a dealership the same day I talked to them. Bought the same care with less apprehension from a dealership the same day I talked to them. More

1st Bronco in 79, 2nd one in 2023, so a big fan on Mt View and service. View and service. More

I dealt with Johnny and he was great! Very knowledgeable and patient which made the purchasing process more comfortable. Very knowledgeable and patient which made the purchasing process more comfortable. More

The tech was very polite and professional. I was very pleased with the overall service I was very pleased with the overall service More