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Mtn. View Ford

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.7
2,450 Reviews
Our job at Mtn. View Ford Lincoln doesn't stop when you drive away behind the wheel of a new Ford, Certified Ford or used car. In fact it's just getting started. As a family-owned dealership, we're committed to helping you enjoy an extraordinary ownership experience. We certainly don't expect you to believe that just because we tell you that's our mission, but our industry awards suggest that, here in Southeastern Tennessee, we're getting the mission accomplished.
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301 E 20th St

Chattanooga, TN

37408

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Showing 2,450 reviews

June 10, 2025

Appreciated the convenience of having my cat picked up and tech working at my home. More

by none24
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Melissa the service tech was a big help
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June 10, 2025

Joe was easy to work with and was thorough. Helped with scheduling when I dropped by the dealership. Thanks More

by TJOHNSON1116
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Recommend Dealer
Yes
Employees Worked With
Joe in service
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June 10, 2025

They helped a traveler in trouble. I’m very grateful for their timely service. I would recommend them without reservation. More

by Scollin4
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Recommend Dealer
Yes
Employees Worked With
Service crew
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June 10, 2025

I was grateful they serviced my transmission without charge no questions asked under warranty! Thank you Jim and Joe! The pickup and deliver service is phenomenal! More

by KAKHI.WAKEFIELD
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Joe and jin
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June 10, 2025

Upset that Ford okayed brakes two days prior at a scheduled oil service. If I hadn’t had battery problems I would have not found out about my brakes! More

by JUSTINOSBORNE6868
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Recommend Dealer
Yes
Employees Worked With
Amanda in service
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June 10, 2025

Been a customer for many years. Never a problem or complaint with them. First class all the way!!! More

by HARRISONTP
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Joe Nichols, Service Agent
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June 09, 2025

Experience was good. Salesman nice and courteous. Process went well shorter time than I had anticipated. More

by TONYLEWISHD
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Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Brandon Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 08, 2025

Great day. Process was quick and seamless. James S was also great. The car is great More

by JPOPE2
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Pernell Stalling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 08, 2025

Veterans appreciation policy is insulting to any veteran not discharge recently. Mountainview has an unacceptable opinion of what a veteran is and what their worth is to their dealership. If you fought a w More

by Rschweitzer
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Rose
4.0
This rating includes all reviews, with more weight given to recent reviews.
Race Henderson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

Mtn. View Ford responded

Raymond, Thank you for your feedback. First and foremost, we deeply respect and appreciate the service and sacrifices of all veterans—past and present—regardless of when you or anyone else served. We understand your frustration, and we want to clarify that the military appreciation program you mentioned is not a policy created or controlled by Mountain View Ford. It is a manufacturer-based incentive program developed and managed by Ford Motor Company. We are simply required to follow their eligibility guidelines when applying discounts and promotions. We truly wish the program were more inclusive of all veterans, and we encourage you to share your thoughts directly with Ford Motor Company at https://www.ford.com/help/contact/. Your voice matters, and sharing your perspective with them could help advocate for broader recognition. If there’s anything else we can do to help or if you’d like to speak directly with a member of our team, please don’t hesitate to reach out. We value you and your service.

Jun 12, 2025 -

Rschweitzer responded

Completely understand. Hopefully Ford will do the right thing soon. In the meantime, I hope to continue my mutually beneficial relationship with the dealership and the people who worked with me. I continue to endorse and recommend them. Ray

June 07, 2025

They picked up the Aviator, serviced it and returned it clean. What more could you ask for besides doing it for free. Good job MVFL. More

by LOU.DITTMAR
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Service
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