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Mtn. View Ford
Chattanooga, TN
2,432 Reviews
Our job at Mtn. View Ford Lincoln doesn't stop when you drive away behind the wheel of a new Ford, Certified Ford or used car. In fact it's just getting started. As a family-owned dealership, we're committed to helping you enjoy an extraordinary ownership experience. We certainly don't expect you to believe that just because we tell you that's our mission, but our industry awards suggest that, here in Southeastern Tennessee, we're getting the mission accomplished.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,432 reviews
September 01, 2025
I have purchased many NEW FORDs in my lifetime. Mtn. View FORD is the worst dealership. My 2025 NEW EXPEDITION was not ready when I arrived for delivery. Not even on the lot. It was still being Mtn. View FORD is the worst dealership. My 2025 NEW EXPEDITION was not ready when I arrived for delivery. Not even on the lot. It was still being detailed. and no gas, and no temp tag. I waited over 45 minutes for my car. I had driven 90 minutes to get there.... so the walk around explanation was non-existent. The 2 yr FORD maintenance warranty that the sales associate, and finance person promised was not even valid for this model. They had to comp me that warranty because sales and finance did not know the details. I sent a detailed email of issues to Mike Thornton, General Manager soon after my poor delivery, and he has never returned my communication. I have never heard back from the sales associate, Mike Cates. It has been over two weeks now...There is ZERO follow-up from Mtn. View Ford. I would NOT RECOMMEND purchasing a car from them. Find another FORD dealer that wants to earn and keep your business. More
by TIM.PANGONAS
Verified Customer
August 31, 2025
Is a good dealership to come to and get good deals and wasn’t hard or long to do the paper work. Very nice people. wasn’t hard or long to do the paper work. Very nice people. More
by A99DAVIS
August 30, 2025
Everyone was patient and easy to work with. The experience was very enjoyable. Great customer service The experience was very enjoyable. Great customer service More
by CAROLE.DELGADO2021
August 30, 2025
Chris,Jamie and Zach were absolutely wonderful! So kind and made buying a new car enjoyable! Definitely recommend them to anyone! So kind and made buying a new car enjoyable! Definitely recommend them to anyone! More
by STACY.STANSELL
August 30, 2025
Patrick Owensby was awesome excellent customer service and a pleasure to work with. He went above and beyond to explain things and a pleasure to work with. He went above and beyond to explain things More
by SCARLETRUBYELLE
August 29, 2025
Staff has gone over and above expected service level. I will refer anyone I know needing a Ford to this dealership. I will refer anyone I know needing a Ford to this dealership. More
by BIGRIGM1979
August 29, 2025
3rd car bought- 3rd car traded in - Always fair with price and negotiation- Will continue to be my Ford Dealership! price and negotiation- Will continue to be my Ford Dealership! More
by DINSMORE007
August 27, 2025
⭐️⭐️⭐️⭐️⭐️ From the very first conversation I had with John, I knew he was the person I wanted to buy my new Ford Explorer from. He was absolutely amazing—over the top in the best way possible! John went John, I knew he was the person I wanted to buy my new Ford Explorer from. He was absolutely amazing—over the top in the best way possible! John went above and beyond every step of the way to make the process smooth, easy, and stress-free. He took the time to track down the exact car I wanted, made sure everything was handled, and even arranged to have it delivered right to me. Talk about service! John is truly a stand-up guy who genuinely cares about his customers, and it shows in everything he does. He made what could have been a stressful experience one of the easiest and most enjoyable purchases I’ve ever made. I couldn’t be happier with my new Explorer, and I couldn’t recommend John enough—he’s a solid 10 out of 10! If you’re looking for someone who will go the extra mile (literally), John is your guy. More
by t2walton
Employees Worked With
August 26, 2025
Darryl Vaughn and Joe Centers have been excellent and attentive in helping us find our dream car for the best deal! We really appreciate the customer service. attentive in helping us find our dream car for the best deal! We really appreciate the customer service. More
by NMASENGIL
August 26, 2025
Very nice Dealer ,did everything they could to make my deal happen, love my truck deal happen, love my truck More
by GREGGROBINSON58
