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Mtn. View Ford

Chattanooga, TN

4.7
2,459 Reviews
Our job at Mtn. View Ford Lincoln doesn't stop when you drive away behind the wheel of a new Ford, Certified Ford or used car. In fact it's just getting started. As a family-owned dealership, we're committed to helping you enjoy an extraordinary ownership experience. We certainly don't expect you to believe that just because we tell you that's our mission, but our industry awards suggest that, here in Southeastern Tennessee, we're getting the mission accomplished.
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301 E 20th St

Chattanooga, TN

37408

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Showing 2,459 reviews

January 31, 2023

I had a very good experience there an they do what they say 100 percent the staff is wonderful More

by Ratidwell30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Newman, Brandi Conversica, Tamara Fikes
Feb 02, 2023 -

Mtn. View Ford responded

Hi, thank you for leaving such a great review and high star rating. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

Feb 02, 2023 -

Ratidwell30 responded

Grate people

January 30, 2023

Had a bad experience once. So decided to give them a 2nd chance. Well that went even worse. Couldn’t get sale person to respond to messages and get info in a timely manner . (2 More

by Run away
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Centers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Roberts
Jan 31, 2023 -

Mtn. View Ford responded

Shawn, as I mentioned in my response to your Facebook review, we felt like we were making great strides in working together to accomplish your goals of purchasing a premium super duty Ford truck. They don't grow on trees and in order to locate exactly what you requested required multiple calls to several dealers, who like us, are often reluctant to allow other dealers access to their most prized pieces. We never like reading that we've disappointed any customer, and your case is no different. As far as the "shotgunned" approach to getting an amicable finance rate and term for you, you gave us a goal of where you were comfortable and we did our best to accomplish that end result for you. So sorry that you left feeling dejected and frustrated.

Jan 31, 2023 -

Run away responded

Mountain View Ford Lincoln   1.  Never came to your dealership with outside leaning. 2.  I have text messages from your employees showing that the potentially shotgunned just simply stating the fact that your dealership is in business to rip people off, always have always will. We walked away due to Truck having too many things wrong with it or missing also being told different things every time I talk to somebody at the end of the day too much is too much but to try to  on purpose, try to run somebody’s credit in the ground over 1% interest just shows. Then as I stated, I had another vehicle on order through another dealership went in there the next week walked right in sign the papers and left. Then I have to wonder if they were trying to rip somebody off because they didn’t want to bother Truck they had numerous things wrong with it. Also reached out and left messages to Mr. Thorton to call back the only manager that I have talked to one time so I don’t know where the extensive conversations came from never called back. Go to facebook review to see them caught in a lie

January 29, 2023

My experience was Fast, friendly courteous staff and service from the showroom floor to the financing More

by Scot Johnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Mtn. View Ford responded

Hi Scot, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

January 28, 2023

Justin is the man. He was attentive and willing to help me with any questions and concerns I had. Really enjoyed buying from Mtn. View Ford, especially with Justin as m More

by jhbaird12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Mtn. View Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

January 28, 2023

MTN View made the entire process easy from start to finish! At no point did I ever feel pushed to make any decisions, or like I was being sold to. More

by Icssimpson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tamara Fikes, Stiven Saveski
Jan 30, 2023 -

Mtn. View Ford responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

January 26, 2023

Justin was great to work with. The only thing I am not to happy with is I paid for a ceramic coating called Zurich which they said would be applied to the inside and outside of the More

by Ksmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaylie Weems
Jan 30, 2023 -

Mtn. View Ford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Mtn. View Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

January 25, 2023

After having my Edge totaled before Christmas after only owning it for 3ish months I contacted Ron Elliot again to let him know I was in the market for another Edge but didn't want to downgrade. He got righ More

by essie2117
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Elliott
Jan 27, 2023 -

Mtn. View Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

January 24, 2023

Kenny always goes beyond making sure all is good and understood. He goes way overboard always helping out. He is the hardest worker by far at Mtn View Ford for sure... More

by SCOTTHARRIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kenny Cone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Mtn. View Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

January 21, 2023

I love my experience from today. Mr. John Greene was really nice and helpful and patient with us. More

by Vasquezlaura113
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Mtn. View Ford responded

Hi, we are happy we could make your experience a positive one! At Mtn. View Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

January 20, 2023

I have had multiple transactions over the years with Mt View Ford/Lincoln and with Josh Newman and as always a Great Experience More

by tim
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Josh Newman
Jan 23, 2023 -

Mtn. View Ford responded

Hi, we are happy we could make your experience a positive one! Thanks for your business! Take care!

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