Mountain View Ford Lincoln - Service Center

Our new service rep was new and very helpful and attentive. Unfortunately she didn't know how to get my service plan through without calling Ford which added 45 minutes to my visit. Again, she is ne attentive. Unfortunately she didn't know how to get my service plan through without calling Ford which added 45 minutes to my visit. Again, she is new and I'm sure she learned something new - as did the seasoned men at the counter. Thank you Sierra. You have great customer service skills. More

Awesome group of people . . so fast to fix my car. I would never go anywhere else!! . so fast to fix my car. I would never go anywhere else!! More

Dominik did a fantastic job communicating and answering questions quickly. Please give this man a raise. questions quickly. Please give this man a raise. More

Very responsive and accommodating. Good communication. Easy to schedule. This response is too long. I’ve had to try again and again Good communication. Easy to schedule. This response is too long. I’ve had to try again and again More

Jim was awesome Very professional. 😀👍 My service was done in a very timely manner. Very satisfied !! 😀👍 My service was done in a very timely manner. Very satisfied !! More

My appointment was at 11:00. I stood at the counter for 8 minutes before I was acknowledged. My truck sat there until 11:55 before anyone moved my truck. I was told that they alw I stood at the counter for 8 minutes before I was acknowledged. My truck sat there until 11:55 before anyone moved my truck. I was told that they always over schedule so I would have to wait. Eli did not tell me that when I called to make the appointment. It is a bad business model to treat customers that way. I bought my truck at Marshall Mize and left their service department because of how rude and unprofessional they were.. I have been to your department a couple of times in the past and received good treatment but I am beginning to think that it must be a Ford way of dealing with customers. I had planned on trading next year but am rethinking my brand now. This was a horrible way to treat customers. More

The issue that I brought my car in for was not fixed. I was not notified until pickup I was not notified until pickup More

Last two times I used this dealership Missed my sticker then had to go back Second they didn’t remove old sticker and put the second one on crooked, not need at all just slapped on there which I’m removi then had to go back Second they didn’t remove old sticker and put the second one on crooked, not need at all just slapped on there which I’m removing cause it looks awful More

Would buy at Mt View Ford over any other place they get 5 stars from. Me and my family stars from. Me and my family More

I called and was able to book an appointment the same day. Everyone was kind, welcoming, and helpful. Sierra was wonderful. day. Everyone was kind, welcoming, and helpful. Sierra was wonderful. More