Muller Acura of Merrillville

The dealership was clean, quiet & inviting. The staff was very helpful and pleasant. I felt comfortable and appreciated as the process of purchasing unfolded The staff was very helpful and pleasant. I felt comfortable and appreciated as the process of purchasing unfolded More

The employees at this dealership are very professional and really care about their customers. . They do all they can to make the customer feel their concerns are important. I would recommend this dealersh and really care about their customers. . They do all they can to make the customer feel their concerns are important. I would recommend this dealership to anyone and the cars are amazing and fun to drive. More

Brian was great to work with. Excellent communication. In and out in an hour. Highly recommend Excellent communication. In and out in an hour. Highly recommend More

Eric Washo and the team at Muller Acura were a pleasure to deal with. It was a comfortable environment in which I could make a well informed decision on my next vehicle without the unwanted pressure often to deal with. It was a comfortable environment in which I could make a well informed decision on my next vehicle without the unwanted pressure often associated with dealerships. Eric communicated in a timely manner during the purchase process regarding inventory and continues to be accessible to address any questions regarding my new vehicle. I would highly recommend Muller Acura and Eric to anyone who may be considering a new luxury SUV or sedan. More

Every time, we visit the dealer we get the same treatment: friendly, efficient, and honest! treatment: friendly, efficient, and honest! More

Buying the vehicle at this store was a pleasant experience. When i had to service it, that’s another story. We live about 30 mins east of lafayette indiana, so merriville is quite the drive. I had experience. When i had to service it, that’s another story. We live about 30 mins east of lafayette indiana, so merriville is quite the drive. I had 3 concerns to be addressed on the vehicle. First, The passenger rear door wouldn’t open from the outside. They tried to tell me that I had the child safety on, then I argued and said there’s no way, and that has nothing to do with the door opening from the outside. The advisor said he checked again and said the technician had to make a door cable adjustment. The door still doesn’t open from the outside. Nothin was done besides the fact I was lied to. It’s a pretty easy concern to replicate. Go to the rear passenger door and try to open it. It doesn’t open! Still doesn’t. Second concern I had with the stereo getting static, sometimes the screen would go black, and on the way home I had the same issues, they said they replaced the fakra connectors, but seeing how they couldn’t handle the door issue, i question the connectors were replaced since I’m having the same issue. I also had a concern for the speaker rattling on the back deck below the rear window. It’s pretty easy to get it to act up, but as you may have guessed, they couldn’t replicate it. So basically I just wasted a 3-4 hour round trip and gas money, because not one concern was addressed. Id even give the speaker rattle a pass , if the rear door world open. Iv been a mechanic since 1999 and it’s such a slap in the face when stuff like this happens. It makes me understand why people hate mechanics and say they always rip people off or don’t fix the issue. My wife took off half the day so she could pick up the car, and she didn’t want to drive the loaner back home and waste more time for something that should have been fixed. It’s the door lock actuator that’s bad for the door, the alarm also will go off sometimes too out of nowhere, causing a scene. All they had to do was go into scan tool data for content theft alarm triggers and it lists all the things that made the alarm go off in previous instances, but that’s asking a lot, since obviously going to the passenger rear door and trying to open it was too much of a task to handle. I’m making an appointment with acura of Indianapolis to have the things addressed that muller acura didn’t address, and I’m going to have them check and see if the fakra connectors were actually even replaced. Extremely disappointed and will not be doing any more business of any kind at muller acura. Thanks for wasting my time, you definitely lost a customer as well. If 0 was a rating that’s what you’d get. More

Adam was great to work with in my purchase of the MDX. Very informative and patient with walking me thru all the features during delivery, Rest of the team was very nice too making the purchase process pr Very informative and patient with walking me thru all the features during delivery, Rest of the team was very nice too making the purchase process pretty smooth! More

The dealership was very professional, helpful and kind. Adam, our sales agent, was great at his job! Adam, our sales agent, was great at his job! More

I am a repeat customer at Muller Acura and they never disappoint. Carl has been my sales rep for several years and does a great job always. The dealership is top notch from sales to working with the f disappoint. Carl has been my sales rep for several years and does a great job always. The dealership is top notch from sales to working with the finance and service, I am never disappointed. My new car was delivered with perfection. I highly recommend the folks at Muller Acura. More

The serve was excellent Brian T was super nice and friendly. Give him a raise! friendly. Give him a raise! More