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Muller Acura of Merrillville

Merrillville, IN

4.9
230 Reviews
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3301 West Lincoln Highway

Merrillville, IN

46410

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Showing 230 reviews

March 31, 2022

The entire team at Muller has been simply amazing. I am so happy that we got connected to Maggie and got the vehicle we wanted. We felt welcoming and had a great experience throughout the process. She More

by Darwin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Gacek
March 24, 2022

Troy Kingery provided excellent customer service from the time I walk in the door to my way out with a purchase of my new vehicle 👍🏻 Muller Acura of Merrillville has friendly and amazing staff. More

by ruben_herrera_jr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Kingery, Joe Grisafi
March 22, 2022

The waiting area is Neat, clean, very comfortable, delicious treats and the staff is knowledgeable. I would lease another vehicle. More

by AnnieG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Powell
Mar 22, 2022 -

AnnieG responded

Yes

March 22, 2022

The team at Muller accurate is extremely courteous, friendly, and professional. They follow through on every job and do it correctly the first time snd in the timeframe quoted. I love that my car is pr More

by DanielCraig007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Minskov
March 18, 2022

Service was done correctly and thorough. Friendly staff, nice waiting area and refreshments. Will be back again More

by Mandyeber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathryn Peterson
March 13, 2022

These guys have been great. I have been very happy with there work. I would recommend them to anyone. More

by rnor0627
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Minskov
March 11, 2022

a scheduled oil change took close to two hours and it was promised in 45minutes to an hour More

by gbouwer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Sobczak, Mike Powell, Chris Massa, Steve Minskov, Kathryn Peterson
Mar 11, 2022 -

Muller Acura of Merrillville responded

Hi GBouwer, My name is Maggie and I am the Business Development manager here. Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. We would love to make things right if you give us another chance. Please feel free to reach out to my direct line (219) 472-7025 when you have a spare moment. Thank you for again letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

March 10, 2022

It took almost 3 hours while I waited for an oil change, air filter change, and tire rotation. 4 people came after me and left before me. They were there for oil change as well. No one communicated with me More

by GFranker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Powell
Mar 10, 2022 -

Muller Acura of Merrillville responded

Hi GFranker, My name is Maggie and I am the Business Development manager here. Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. We would love to make things right if you give us another chance. Please feel free to reach out to my direct line (219) 472-7025 when you have a spare moment. Thank you for again letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

March 10, 2022

Stephan Piggee best in class Lease Manager. Mike Powell five star Service Manager. John Desmet best in class Finance Director. What a team! This specific team is the best in the business bar More

by RFR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Keammerer, John Desmet, Stephan Piggee, Mike Powell
March 09, 2022

Mike at muller Acura is definitely the best! ! He is patient and shows that he actually cares for the job and work done to your vehicle. More

by Nikhil-malik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Powell
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