Muller Honda of Gurnee

A little frustated Overall, I have been very pleased with my service at Muller - Gurnee. I have never been at a place that does the oil change/tire rotation faster. My o Overall, I have been very pleased with my service at Muller - Gurnee. I have never been at a place that does the oil change/tire rotation faster. My only frustration was when they replaced the cabin air filter they did not reinstall an arm on the glove compartment. The result was when I opened it once it got home it would not close. Ugh! So I called the service center and they said to bring it back. No problem...right? What a pain! So I drove back and the service manager got someone to quickly fix it. So that was it. I was about to drive out and thought, this was their mistake and they could have at least offered to give me a free oil change. So I went to the service desk and said the same and he reluctantly agreed. This customer service decision did not seem like a high bar. Maybe the front desk is put on a "short leash" to make those kinds of decisions. What would seem like "common sense" isn't necessarily so common. More

Outstanding Honda Service I have purchased several Honda’s from Rosen/now Mueller Gurnee, Ill over the years. The Service Department has always been excellent in doing just wh I have purchased several Honda’s from Rosen/now Mueller Gurnee, Ill over the years. The Service Department has always been excellent in doing just what is needed, at a reasonable cost. Particularly, I have dealt with Chris Harrison, who is my regular service advisor. Chris has always taken the time to tell me what items are important to have serviced. And, he gives a reasonable timeline for future service concerns. He goes over and above for me. More

Love this Service Dept. I've been taking my Odyssey here for service for the last 100k miles. Never an issue getting a correct diagnosis and the service writers aren't pushy I've been taking my Odyssey here for service for the last 100k miles. Never an issue getting a correct diagnosis and the service writers aren't pushy but they are very informative and helpful. You can't go wrong using the Muller Honda of Gurnee service department. They take good care of the customer and the vehicle. More

Warranty work Service was set up ahead of time & they were on schedule I added an oil change and it was done right away. Didn’t try to tell me a bunch of stuff that Service was set up ahead of time & they were on schedule I added an oil change and it was done right away. Didn’t try to tell me a bunch of stuff that must need fixed just told me some things that I should address sometime. More

Great service I have been going here for years for service. Jason is excellent someone who knows how to take care of the customers. Two minivans, a pilot and crv an I have been going here for years for service. Jason is excellent someone who knows how to take care of the customers. Two minivans, a pilot and crv and all have been worked on by the crew. No unnecessary work is done only what is needed. More

Oil change I went in for an oil change without an appointment and was in and out in a timely manner. The Service Rep. told me what service would be needed durin I went in for an oil change without an appointment and was in and out in a timely manner. The Service Rep. told me what service would be needed during my next oil change and the approximate cost. I have been taking my Honda Cars to Muller Honda and before that to Rosen Honda (the previous owner) for over 10 years and have been very happy with the service department the entire time. More

Muller Honda of Gurnee Service Jason at Muller Honda in Gurnee always does a great job for me. I would recommend their service center. to everyone. I have worked with Jason for ye Jason at Muller Honda in Gurnee always does a great job for me. I would recommend their service center. to everyone. I have worked with Jason for years. More

Long time customer. The service department at Muller of Gurnee is always helpful and honest. The online appointment system is great, and the technicians are awesome abou The service department at Muller of Gurnee is always helpful and honest. The online appointment system is great, and the technicians are awesome about maintaining our service records so that we are kept aware of what is needed for our vehicles. Dave and Jason both are always looking out for my wife and me. More

oil change The person who took care of me was super nice and polite! I wish There was an opening sooner than I had got but it was worth the wait. Service is exce The person who took care of me was super nice and polite! I wish There was an opening sooner than I had got but it was worth the wait. Service is excellant!!! More

First and last time I tried this dealership for a recall and in oil change set it up brought my vehicle and they did the recall did not do the oil change then they brou I tried this dealership for a recall and in oil change set it up brought my vehicle and they did the recall did not do the oil change then they brought me my car they decided to wash it for me and the car was dirtier after they washed it then before they washed it never dried the car off very unhappy More