How could Muller Honda improve?? For one - they can honor the quotes they send out that customers! On 1/3/19, I received a quote from David Krochmal for a CRV EX-L that I subsequently sought finance for with my bank. Upon securing the financing and contacting Mr. Krochmal to solidify the deal, he informed me he'd made a mistake and he'd sent me the price for the lower EX model. I then spoke with the site Sales Manager, Bob Tarello who admitted it was a clear error on the dealership's part but then still "generously" offered that I finance an ADDITIONAL $2,000 because he likes to "take care of military" as he put it. Incidentally, if you're military and they offer you a rebate incentive, make sure they tell you that you only get that rebate if you finance with them. That was not disclosed up front either.
To Muller Honda of Gurnee: If you're going to support the troops then do it with integrity and stand by the deals you make. That idea is at the very core of any good business. I'll add that when I contacted another Muller location, they'd indicated that this was handled very improperly given "the Muller brand" and what Mr. Muller himself stands for. In any case, you've lost my business and every military member that I personally know for good.