Muller Honda of Gurnee

Great service Went in for an oil change and airbag recall service. Chris recommended a couple fluid replacements and gave a reasonable price. Service was fast and Went in for an oil change and airbag recall service. Chris recommended a couple fluid replacements and gave a reasonable price. Service was fast and efficient. More

Oil change Everybody is always very friendly and the service is always done in a timely manner. They address all concerns if they can even if that was not what y Everybody is always very friendly and the service is always done in a timely manner. They address all concerns if they can even if that was not what you were coming in for. More

Fair Prices, Quick Service I have always been able to get an appointment when I needed one. With or without the online coupons, getting my oil changed at Muller Honda of Gurnee I have always been able to get an appointment when I needed one. With or without the online coupons, getting my oil changed at Muller Honda of Gurnee is less expensive than going to an oil-change place, like Jiffy-Lube. I choose to wait, since it’s a comfortable waiting area, an I’m usually pretty surprised at how fast the work gets done. The staff are friendly, efficient and helpful. More

Good Service, Good Price The other day, I had to take my 2011 Honda Civic to the dealer for an oil change and a recall repair. After the car what checked, the service fella The other day, I had to take my 2011 Honda Civic to the dealer for an oil change and a recall repair. After the car what checked, the service fella (Chris W.) came out and told me that during the check, a few things could be replaced, i.e. spark plugs and transmission fluid -- all I could see were addition $$$$ signs in my head. I knew about the spark plugs -- they were the original set. I am also a firm believer in keeping all fluids as clean as possible, and I knew that it had been awhile since I had my transmission fluid changed, I asked Chris what he could do for me since I was not expecting the additional charges, and Chris W. did not hesitate in helping me out with discounts. His help and professional manner helped me feel better about my repairs and the extra $$$s I spent. Long Live my Civic. Deb Morrissey More

rodriguez service visit I've been with dealership location for the past 20+ years. Chris Harrison had been my service advisor for the past decade. I applaud your efforts to I've been with dealership location for the past 20+ years. Chris Harrison had been my service advisor for the past decade. I applaud your efforts to keep Chris when transitioning from Rosen to Mueller. Chris is very attentive to servicing the needs of his customers. More

Fast and efficient. Dealership is friendly and work is completed in a timely manor. We had two cars scheduled for service that day. One was set for 9:30 AM the other for Dealership is friendly and work is completed in a timely manor. We had two cars scheduled for service that day. One was set for 9:30 AM the other for 1:30 PM. But they accommodated us and we dropped one vehicle off and waited for it to be finished and just left the second vehicle their for the later service. But dealership completed the work an hour later. Also even if you forget to use coupons they look to see if one is available for oil changes. They don’t overcharge or pressure you to have additional service. They let you know next visit you should consider; which is appreciated; so you can properly budget for additional services. More

A little frustated Overall, I have been very pleased with my service at Muller - Gurnee. I have never been at a place that does the oil change/tire rotation faster. My o Overall, I have been very pleased with my service at Muller - Gurnee. I have never been at a place that does the oil change/tire rotation faster. My only frustration was when they replaced the cabin air filter they did not reinstall an arm on the glove compartment. The result was when I opened it once it got home it would not close. Ugh! So I called the service center and they said to bring it back. No problem...right? What a pain! So I drove back and the service manager got someone to quickly fix it. So that was it. I was about to drive out and thought, this was their mistake and they could have at least offered to give me a free oil change. So I went to the service desk and said the same and he reluctantly agreed. This customer service decision did not seem like a high bar. Maybe the front desk is put on a "short leash" to make those kinds of decisions. What would seem like "common sense" isn't necessarily so common. More

Outstanding Honda Service I have purchased several Honda’s from Rosen/now Mueller Gurnee, Ill over the years. The Service Department has always been excellent in doing just wh I have purchased several Honda’s from Rosen/now Mueller Gurnee, Ill over the years. The Service Department has always been excellent in doing just what is needed, at a reasonable cost. Particularly, I have dealt with Chris Harrison, who is my regular service advisor. Chris has always taken the time to tell me what items are important to have serviced. And, he gives a reasonable timeline for future service concerns. He goes over and above for me. More

Love this Service Dept. I've been taking my Odyssey here for service for the last 100k miles. Never an issue getting a correct diagnosis and the service writers aren't pushy I've been taking my Odyssey here for service for the last 100k miles. Never an issue getting a correct diagnosis and the service writers aren't pushy but they are very informative and helpful. You can't go wrong using the Muller Honda of Gurnee service department. They take good care of the customer and the vehicle. More

Warranty work Service was set up ahead of time & they were on schedule I added an oil change and it was done right away. Didn’t try to tell me a bunch of stuff that Service was set up ahead of time & they were on schedule I added an oil change and it was done right away. Didn’t try to tell me a bunch of stuff that must need fixed just told me some things that I should address sometime. More