Muller Honda of Gurnee

Best dealership experience My salesman was Nick Reed who made my first experience with Honda one of the best that I've had with a dealership. He listened and was able to find me My salesman was Nick Reed who made my first experience with Honda one of the best that I've had with a dealership. He listened and was able to find me a car that accommodated to my needs. He was patience during the process which helped make me feel comfortable during the buying process and overall made the process smooth and fast. He made sure I was comfortable in the car before signing paperwork and allowed me to sit in the car a few times so I could feel confident I was making the right choice. He went through all the features in the car and explained them thoroughly and clear. He was very personable and you can tell he's very knowledgeable about Honda. He even followed up a day later to ask how I was doing with the car and If there was anything else he could do. More

Honda Experience Working with Nick Reed sales associate and Tony,manager was great! Nick was not pushy and followed up with me on my new Ridgeline order.Highly recomme Working with Nick Reed sales associate and Tony,manager was great! Nick was not pushy and followed up with me on my new Ridgeline order.Highly recommend Nick Reed in helping you in the buying process! Jim Davila More

Great Dealership and Sales Team The best dealership ever. Nick Reed was extremely helpful from start to finish. Even after the sale, He has stayed in contact with my wife and me. The best dealership ever. Nick Reed was extremely helpful from start to finish. Even after the sale, He has stayed in contact with my wife and me. Always helpful. Buy a car from this guy. I wished that I would have bought my car from him instead of Honda of Kenosha. More

Outstanding people I have just bought my 4th vehicle in July from Mueller Honda with Dave Krochmal being my salesman on all of them. It has been a pleasure doing busines I have just bought my 4th vehicle in July from Mueller Honda with Dave Krochmal being my salesman on all of them. It has been a pleasure doing business with him and the the whole Gurnee staff. My vehicles are serviced here and the service department is outstanding too, they always do the right thing. I tried to do business at another dealership but it's not worth the aggravation especially since you you don't save any money. I always recommend this dealership to anybody in the market for a car. They even helped my wife set up all the IT stuff in the van we bought. Scott was patient as he set up my wife's phone to sync with the van and how to uses all the gadgets it came with and answer her never ending questions. Very satisfied always. This is where you always save a fist full of money. Dave really works hard to satisfy your needs, questions and makes you comfortable in purchasing that vehicle. More

EXcellent service Great dealership and Awesome service and I worked Ryan Hansen and he helped me to find a car !he is just the right combination of informative and he Great dealership and Awesome service and I worked Ryan Hansen and he helped me to find a car !he is just the right combination of informative and he could answer any question and he has a welcoming nature and has an incredible amount of knowledge about each car.Muller Honda is in need of more sales people like Ryan Hansen!finally I was happy with this dealer and I wold be happy to recommend mullerhonda in the future and finally I got the best deal More

Helpful Staff A bullet was shot through my vehicle window in 2009. The service staff kept my vehicle indoors until repairs and claims adjuster appraisals could be A bullet was shot through my vehicle window in 2009. The service staff kept my vehicle indoors until repairs and claims adjuster appraisals could be completed. This was very helpful, since the outdoor temperatures at the time were below freezing. I was given a new loaner vehicle, and did not pay one penny for this added convenience. They completed the repair in one week. Currently, the service staffing levels are not very good. Walk-in service is no longer available, and service appointments have to be made a week or more in advance. However, I still feel their staff is very friendly and helpful. More

Holding up their end of the deal. When I went in to the dealership, everyone was very friendly. The did offer me a better price than Edmunds.com. Ryan worked to get me a deal I could a When I went in to the dealership, everyone was very friendly. The did offer me a better price than Edmunds.com. Ryan worked to get me a deal I could afford. There was some miscommunication among different departments but when I was brought to their attention, they corrected it immediately and I ended up with the deal I was originally told I would have. More

Expected a little Help 2 months ago I bought a 2004 Nissan Quest from Muller Honda. I bought it for my wife to drive around my 6 month old & 2 year old. Right away there was 2 months ago I bought a 2004 Nissan Quest from Muller Honda. I bought it for my wife to drive around my 6 month old & 2 year old. Right away there was a ticking in the engine & front wheel was extremely loud & it leaked horribly when it rained. I didn't find this out right away because my wife drove it most of the time. 7 weeks in of owning the van I took the van to a tech & he said it had a bad wheel barring. I paid to have it replaced. While he was replacing the barring he called me right away & said he needed to show me the vans subframe, which holds the passenger front wheel & engine in place. He said the subframe is very thin & had holes in it. He said the van was not safe to drive & he would definitely not drive it on the highway. I called for my salesman & found out he no longer works there. I then reached out to Tony Pescatore and Terry Tarello, sent them both emails (and made numerous calls) yet no one has responded to my email still to this day. I called & asked for the sales manager & was sent to Terry Lumpkins. He said if it was as bad as my tech said that he would look into swapping the car out with something else on the lot, which I felt was absolutely fair, as the main reason I bought the car from the dealership as I felt If something major was wrong with the van, I thought they would back it up. I was wrong. I tried bringing the car in on Saturday, June 4th but was told it was too busy. So I waited until the following Friday, June 10 to let them look at it. Their technician inspected the van they sold me & said there are definitely holes in it & any time there are holes in the subframe it is not a good thing. He also took pictures to show Terry due to him not being there that day. I spoke with Terry on Saturday, June 11th & he said he had to speak with the director to see what would be done. I did not hear back from Terry & had to make numerous calls before he would speak with me. When we finally spoke he asked that I bring it in again! I brought the van back & he finally looked at the car on Friday, June 17th. After looking at it he said his technician told him the van may not be safe 6 months from now or a year or 2 years. I asked Terry if they check out the frames when they do a trade in, since that is what this van was, and he said yes. Then he said they would have never have caught the subframe issue. My mechanic pulled the front wheel off and said he noticed it right away. Honda Muller pulled off the front wheel to change the brakes before they sold it to me and my mechanic said shame on them for selling an unsafe van to a family with 2 young children who would use the car daily. So, after driving back to Honda Muller with my wife & 2 kids like Terry said to, I was treated like crap. When I got there he had me speak with an associate, Miriam and not himself. I could tell I was being pushed off. I looked at 2 cars that were similar to mine in price to see if we could work something out due to being sold an unsafe car. He came up with an appraisal & said he would buy the car back for $2000 less and that I would not get my $1,300 down payment back either, and that this was a generous offer. Honda Muller has given me the worst customer service I have ever had and I will never recommend or do business with them again. Terry has taken advantage of me & I hope no one ever is treated like this again at Honda Muller. Shame on George Bialkowski, Service Director & Mike Muller, President for having guys like this work for them. I am completely convinced Terry was not honest with me. I have been in sales for over 15 years & I would never treat someone this way. The sad thing is if I didn’t buy this van & someone else did, they might have been seriously hurt down the road while driving on the expressway. I am not about to let this continue to happen to other people. More