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Muller Honda of Gurnee
Gurnee, IL
661 Reviews
At Muller Honda of Gurnee, we believe buying or servicing a vehicle should be as exceptional as the Honda you drive. As part of the Muller Auto Group, a family-owned and operated dealer group serving Chicagoland and Northwest Indiana for over 50 years, we take pride in delivering a premium automotive experience built on trust, transparency, and true customer care.
Our award-winning team is here to make every step simple — from helping you discover the perfect new or Certified Pre-Owned Honda, to keeping your vehicle performing at its best with expert service and genuine Honda parts. We’re passionate about our customers, our cars, and our community — and it shows in everything we do.
When you visit Muller Honda of Gurnee, you’ll find a welcoming team, fair and upfront pricing, and a promise that you will not be disappointed.
Come see why so many drivers throughout Chicagoland and beyond choose Muller Honda of Gurnee.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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April 07, 2015
The worst experience of my life… I wish it was an exaggerati Rosen Honda was bought out by Muller Honda but I believe the same people work there. I purchased a vehicle because I fell in love with it and they c Rosen Honda was bought out by Muller Honda but I believe the same people work there. I purchased a vehicle because I fell in love with it and they charged fees that were never disclosed to me that were not applicable to my situation. The finance man tried to negotiate a rate for the loan by lowering it if we purchase the protection plan. We came to find that that is actually illegal and has been practice there for quite some time. Our sales person was less than interested to help us out with any problems. And we had three bad tires that went flat two days after purchasing it. They had fix a flat in them from someone trying to patch the holes in the tread was very low. There was also no wheellock with the car so I had to pay to get new locks place and they told me they would pay for it. Eight weeks later I am still going around trying to get my $40 refunded but they keep saying that since Rosen was "bought out "they are no longer liable to help me with any issue. The entire staff has been absolutely awful. I work in a customer service field and I've never seen service this bad. I would call and confirm the time I'm supposed to hear back from him and then a week later I have to call and leave messages and still never get a phone call back. Do not waste your time here it has been the worst experience of my life and I have purchased five vehicles through my life so far. Scott Grabowski it was one of the worst and unhelpful of the bunch of people. More
by dsaxline
Employees Worked With
Dean, Scott grabowski, Rick (finance)
