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342 Reviews of Muller Honda of Gurnee - Service Center
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November 12, 2021
Great experience buying my car. Getting service has been awful. I called repeatedly in July to get service on my air conditioner. Always went to voicemail and no one called me back. Sent an online message a awful. I called repeatedly in July to get service on my air conditioner. Always went to voicemail and no one called me back. Sent an online message and no one ever responded. Meanwhile they keep trying to get me to sell my car back to them. I finally contacted a different Honda dealership to get service on my car. They answered both times I called. More
by Sharon K.
Employees Worked With
No one because they couldn’t be bothered to respond to me or answer the phone.
December 14, 2020
I got an appointment when I wanted. They service my vehicle and ordered the parts I need. I am waiting for them to call so that I can get done what needs to be done. I was extremely disappointed, h vehicle and ordered the parts I need. I am waiting for them to call so that I can get done what needs to be done. I was extremely disappointed, however, with the lack of personal responsibility exhibited by several employees, particularly in the cashiers's office. Not one of the people in the office wore masks. I also saw several employees within the showroom who were either maskless or were not wearing masks correctly. To the credit of the workers who greeted me in the service area, they all wore masks and wore them properly. More
by tmocarski8083
Employees Worked With
cashiers, sales reps
September 17, 2020
Should have followed my Gut. I wanted to work with the Honda dealership in Libertyville but Gurnee had the car I wanted. In May 2020, Bought a certified preowned 2018 CRV. 4 mp. later I got a nail in tir Honda dealership in Libertyville but Gurnee had the car I wanted. In May 2020, Bought a certified preowned 2018 CRV. 4 mp. later I got a nail in tire took it to Libertyville Duxler. They told me I needed new tires before winter. Now mind you I purchased a 2018 vehicle with only 26,000 miles on it and I need new tires? I went back to Mueller Honda to let them know how disappointed I was and they said because it was still 40% left on the tire they met their certified preowned criteria. Now I know tires can last up to 60,000 miles. The only thing I can think of since this is a 2018 vehicle is that they switched tires on the vehicle and put on an old pair. More
by Jlkrueger
Employees Worked With
Terry
January 27, 2020
I have being coming here for the past seven years for service and I like the way the treat me as a friend especially Mr Jason Fosdick. I’m always here because of Jason.I leave in Wisconsin-Racine service and I like the way the treat me as a friend especially Mr Jason Fosdick. I’m always here because of Jason.I leave in Wisconsin-Racine More
by Opaul1
Employees Worked With
Jason fosdick, George Bialkowski
January 24, 2020
Great customer service, friendly staff. Affordable oil change And other services. Always nice to customers. We always prefers this location for car service, good service advisor team. change And other services. Always nice to customers. We always prefers this location for car service, good service advisor team. More
by Nimesh Patel
Employees Worked With
Chris Harrison
January 23, 2020
Great helpful service They were able to fit me in for some needed maintenance when I didn’t make an appointment in advance due to concerns about weather They were able to fit me in for some needed maintenance when I didn’t make an appointment in advance due to concerns about weather More
by Pamela
Employees Worked With
Domingo Vargas
January 18, 2020
Everyone there is super friendly! Took my car in for regular service. Dave Krochmal is the best with helping me to Service Dept and they were super quick regular service. Dave Krochmal is the best with helping me to Service Dept and they were super quick More
by Noclue
Employees Worked With
George Bialkowski, David Krochmal
January 17, 2020
Muller Honda Of Gurnee Excellent dealership, amazing to work with. Always very satisfied with both their sales & service department. Great place to do business with. Have Excellent dealership, amazing to work with. Always very satisfied with both their sales & service department. Great place to do business with. Have bought several cars from them; always a great experience. Use them for service,& it's a pleasure. More
by kreditwiz
Employees Worked With
George Bialkowski, David Krochmal
January 13, 2020
Friendly Good service it is easy to make an appointment very informative service people good prices and a good coffee machine and they also was your car What a Good service it is easy to make an appointment very informative service people good prices and a good coffee machine and they also was your car What a deal More
by Andytown
Employees Worked With
Eric
